Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A25 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(666 Reviews)
Rating breakdown 666 reviews
5 Stars
463
4 Stars
131
3 Stars
41
2 Stars
19
1 Star
12
71%of customers recommend this product.
(
25 out of
35)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A25 5G 128GB (Unlocked) - Blue Black
Customer Rating
1
Do not buy
on July 29, 2024
Posted by: Chris1234
[This review was collected as part of a promotion.] The a25 was absolutely useless. Xfinity wouldn't even buy it back in a trade. I ended up basically throwing 300 in the trash and upgraded to the s24. Don't waste your time. When I would take a picture the entire phone would freeze up and close all the apps and restart. If you tried to use the maps and stream music in the car it wouldn't do anything. Terrible phone.
Value
1
Response from Samsung USBy Social Commerce, August 1, 2024
Howdy Chris1234,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A25. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. When you have the opportunity available, please take a moment to review "Samsung phone or tablet freezes and crashes" to help resolve what you may be experiencing with your device. Without having more details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend contacting Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A25. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. When you have the opportunity available, please take a moment to review "Samsung phone or tablet freezes and crashes" to help resolve what you may be experiencing with your device. Without having more details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend contacting Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
5
New phone!
on March 7, 2024
Posted by: Jeff
from Newtown pa.
Expertise:Intermediate
Put this phone a month ago very pleased with it so far
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This product is okay
on October 28, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Just want to upgrade. It's okay. Not my favorite phone. Has lots of problems. Just ready for a different phone
Value
2
Response from Samsung USBy Social Commerce, October 29, 2024
Good day Love2shop,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A25. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love to be able to assist you with whatever you may be experiencing with your device, however, without having more information available and without being able to ask you any follow up questions, I recommend reaching out to Samsung Support for further assistance and/or help with troubleshooting your device. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A25. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love to be able to assist you with whatever you may be experiencing with your device, however, without having more information available and without being able to ask you any follow up questions, I recommend reaching out to Samsung Support for further assistance and/or help with troubleshooting your device. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
2
It's newer version of A21 with lots of problems
on June 22, 2025
Posted by: Rle otr truck driver
from Interstate highways. I'm a truck driver class a
Expertise:Intermediate
It over heats if you play a game. Bluetooth disconnects quit abit. Doesn't matter if it's to my radio, headphones or other speakers. When I select an app. Instead of that app opens. Google opens instead. And I hate the biometrics is on the side of phone
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R, June 23, 2025
Hi there Rle otr truck driver,
Thank you for taking the time to share your thoughts with us. Feedback like yours is invaluable as it helps us evolve with our users in mind. While experiences may vary, the Galaxy A25 5G is designed with performance and practicality at its core. Its modern design, side fingerprint sensor for quicker access, and Galaxy-connected features are just a few reasons why it’s an excellent choice for staying productive on the go.
If you notice your device displaying unusual behavior, it may be a sign that it’s time for a software update. Please refer to the link below for instructions on updating your Galaxy phone or tablet.
Regarding overheating, we recommend checking our article on how to maintain your phone’s normal operating temperature: “Keep your Galaxy phone at its normal operating temperature.” If the issue persists, consider resetting your device; more information on this will be provided below.
Many users find the A25 5G to be a dependable everyday companion, perfect for gaming, streaming, and staying connected. Thank you for choosing Samsung. Innovation inspired by you.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Perform a factory reset on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002030/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your thoughts with us. Feedback like yours is invaluable as it helps us evolve with our users in mind. While experiences may vary, the Galaxy A25 5G is designed with performance and practicality at its core. Its modern design, side fingerprint sensor for quicker access, and Galaxy-connected features are just a few reasons why it’s an excellent choice for staying productive on the go.
If you notice your device displaying unusual behavior, it may be a sign that it’s time for a software update. Please refer to the link below for instructions on updating your Galaxy phone or tablet.
Regarding overheating, we recommend checking our article on how to maintain your phone’s normal operating temperature: “Keep your Galaxy phone at its normal operating temperature.” If the issue persists, consider resetting your device; more information on this will be provided below.
Many users find the A25 5G to be a dependable everyday companion, perfect for gaming, streaming, and staying connected. Thank you for choosing Samsung. Innovation inspired by you.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Perform a factory reset on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002030/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love all the things I can do with my phone.
on February 5, 2024
Posted by: Littleperson51
[This review was collected as part of a promotion.] I stream, play games, work and just enjoy talking with friends and family.
My phone is almost a lifeline. I cannot go anywhere without it.
My phone is an extension to my computer. I enjoy being able to keep up with work projects while away from my desk top computer.
Value
5
Response from Samsung USBy Social Commerce, February 20, 2024
Hello there, we appreciate you sharing your thoughts with us about your Samsung Galaxy A25. We are over the moon to hear how much you both love and rely on your device for such a wide range of daily tasks. If you are ever curious about ways to enhance your usage or discover features you may want to encorporate in to your daily usage of this device, we have provided a link to the full device manual and the Samsung Support Team. Thank you for being an enthusiastic Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome product
on February 26, 2024
Posted by: Lilbit
[This review was collected as part of a promotion.] I love it it is awesome product I have no problems with it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product is great
on March 15, 2024
Posted by: BeckyB
[This review was collected as part of a promotion.] I love the product it is very useful.and I can take pictures and send text messages to friends and family and even cousins. I Can schedule doctor appointments or call for a cab or Uber or lyft. And get directions to a store that I wanna shop at and supermarkets to get groceries and restaurants where I can order food. Or even transportation busses to travel to different states. It even has different apps for games and tech issues and music apps and storage area where you can save your username and password and you can make different email address you can even go on tiktok or social media like tagged Facebook and Instagram and pinger and text now or other phone apps. It also has where you can add your Bluetooth or headsets to listen music all types of music in the genre. It even had dating sites that you can sign up too and order toys laptops and furniture and chairs cars, fridgerators, heaters, books for college and you can even sell your cell phones and other things on the phone too. Even you can buy clothes and hair products and bathroom items, sheets, blankets lipstick and makeup products and lotions and baby items like cribs, bibs and music instruments and woman feminine products and medicines that you can take for headaches or back pain like back cream and throat lozenges and phone cases. Game systems and electronics stereos, phone charges and storage boxes for your computer or laptops variety of things that you use in your own household. You can even buy Ipads too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone love the pictures and sound absolutely
on February 27, 2024
Posted by: Ijkm4Tjf
[This review was collected as part of a promotion.] Love the phone xccggggfhfggyh cut ggt g hr gf tf y g5
Value
5
Written by a customer while visiting Samsung US