Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A25 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(666 Reviews)
Rating breakdown 666 reviews
5 Stars
463
4 Stars
131
3 Stars
41
2 Stars
19
1 Star
12
71%of customers recommend this product.
(
25 out of
35)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A25 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Great phone
on April 6, 2024
Posted by: Rubberturtle
We bought two 2 months ago and we love everything about them
Written by a customer while visiting Samsung US
Customer Rating
5
Great price. Excellent phone quality.
on March 16, 2024
Posted by: Tony67
[This review was collected as part of a promotion.] Every day...work and home use. Love my galaxy A25.5g
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
One percentage
on August 26, 2024
Posted by: Boxofkittens
[This review was collected as part of a promotion.] The phone was great until the battery percentage wouldn't go above 1%. I would charge it and it would last as long as a full battery charge would but I couldn't use my flashlight or backup my phone or evem mobile pay because it thought it was at 1%. And there was no way to fix it.
Value
2
Response from Samsung USBy Social Commerce, August 28, 2024
Hello there Boxofkittens,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy A25. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy phone or tablet is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For instance, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. Please feel free to take a moment to review, "Galaxy phone or tablet will not charge" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, let us know by contacting Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy A25. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy phone or tablet is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For instance, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. Please feel free to take a moment to review, "Galaxy phone or tablet will not charge" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, let us know by contacting Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 6, 2024
Posted by: CavemanAvery
[This review was collected as part of a promotion.] Work gps and calendar and all the streaming I want it is an amazing phone
Value
5
Written by a customer while visiting Samsung US
Posted by: Nothingspecial
from New Mexico
Verified Purchase:Yes
After reading quite a few of the reviews about how good it is, I'm not sitting in that camp as It's an ok phone. It glitches and pauses during use often.
No, I would not recommend this to a friend.
Performance
2
Design
3
Value
2
Response from Samsung USBy Social Commerce, September 10, 2024
Good day Nothingspecial,
Thank you for finding the free time out of your day to share your thoughts with us about your Samsung Galaxy A25. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. It would be our pleasure to assist you with troubleshooting your device, however, we are in need of additional information regarding what you may be experiencing with your device, before we can do so. Please feel free to reach out to Samsung Support at your leisure if you would like further assistance with troubleshooting your device or if you have any questions for us. We're always happy to help! Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your day to share your thoughts with us about your Samsung Galaxy A25. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. It would be our pleasure to assist you with troubleshooting your device, however, we are in need of additional information regarding what you may be experiencing with your device, before we can do so. Please feel free to reach out to Samsung Support at your leisure if you would like further assistance with troubleshooting your device or if you have any questions for us. We're always happy to help! Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone love it
on April 29, 2024
Posted by: Shagnorok
[This review was collected as part of a promotion.] Love the phone. Very fast big. Long battery life with big battery. Can game more. The Galaxy A.I is killer. And love the camera and editing mode. Glad I upgraded to this phone with a great price point.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not my fav
on August 13, 2024
Posted by: Beepboop
[This review was collected as part of a promotion.] This phone is extremely slow and has terrible picture quality. It's a very rare day I get a good photo, and zoom on this is a joke.
Value
1
Response from Samsung USBy Social Commerce, August 16, 2024
Salutations BeepBoop,
Thanks for taking the opportunity to review your Samsung Galaxy A25. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Device care feature is also available to help you keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. When you have the opportunity available, take a moment to look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your device for faster, better performance. Without having more details available regarding what you may be currently experiencing with your camera functionality and without being able to ask you any follow up questions to probe further, I suggest reaching out to Samsung Support if you would like additional assistance with troubleshooting your device. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
Thanks for taking the opportunity to review your Samsung Galaxy A25. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Device care feature is also available to help you keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. When you have the opportunity available, take a moment to look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your device for faster, better performance. Without having more details available regarding what you may be currently experiencing with your camera functionality and without being able to ask you any follow up questions to probe further, I suggest reaching out to Samsung Support if you would like additional assistance with troubleshooting your device. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
Written by a customer while visiting Samsung US
Posted by: James
from Palestine Tx
Expertise:Intermediate
Verified Purchase:Yes
I just think the A phones are a little to cheap. If I had it to do over again I would buy something different.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy Social Commerce, September 4, 2024
Howdy James,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A25. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like to provide additional feedback with us regarding the performance, functionality, or durability of your device, feel free to reach out to Samsung Support. We're always happy to help! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A25. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like to provide additional feedback with us regarding the performance, functionality, or durability of your device, feel free to reach out to Samsung Support. We're always happy to help! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US