Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A25 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(665 Reviews)
Rating breakdown 665 reviews
5 Stars
462
4 Stars
131
3 Stars
41
2 Stars
19
1 Star
12
71%of customers recommend this product.
(
25 out of
35)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A25 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Like it.
on September 25, 2024
Posted by: Iltep
It's a pretty darn good phone/computer. It's fast, has plenty of RAM and storage. The colors are very vivid, the sound is good not great. The one thing I am upset about is the screen. The screen viewable area doesn't extend to the edges of the phone like every other phone I've owned did. The top and sides have an 1/8"gap while the bottom edge has a full 1/4" gap unused. That's a lot of unused screen real estate paid for in full with zero benefit. This is one of those things never known until you have already bought the phone cause it's not mentioned anywhere I've seen. Even the reviews by users I never saw this issue.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on February 7, 2024
Posted by: Ashleyinarizona
[This review was collected as part of a promotion.] I love my Samsung phone! I have dropped it so many times and it still works. I'm clumsy and it helps me make all my appointments. It is a lifesaver when I want music or anything fun as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The greatest phone I've ever had
on February 26, 2024
Posted by: JamesC
[This review was collected as part of a promotion.] I love this phone and it is very easy to use and the easiest thing is the way it works and it's the most reliable one I've ever used
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT FEATURES
on February 28, 2024
Posted by: Mzojiberish
from Lac du Flambeau , WI
Expertise:Expert
I bought this a week ago and It is great! It has a 50mp camera!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great camera
on May 11, 2024
Posted by: Froglady1984
[This review was collected as part of a promotion.] Use this phone for emails and streaming shows and calling my kids works great for me
Value
3
Response from Samsung USBy Social Commerce, May 13, 2024
Hey there Froglady1984, thank you for sharing your thoughts with us about your Samsung Galaxy A25. We are absolutely thrilled to hear you are enjoying the usage of your device for all of your daily needs. Please, don't hesitate to reach out to us if you have any questions or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Not impressed
on July 29, 2024
Posted by: Annoyedsince2021
[This review was collected as part of a promotion.] Very slow, takes forever for an app to open. Constantly looses service to networks no matter how many times the SIM card is changed. Messages are downloaded media. Lost service\network can not make calls until connected to network. Have done it all to make thr phone faster, better. Nothing has helped. Very disappointed with this phone. Previous phone was a galaxy and loved. This one, not so much.
Value
2
Response from Samsung USBy Social Commerce, July 30, 2024
Greetings,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy A25. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. "How to keep your Galaxy phone or tablet from slowing down" is a great resource to check out when you have some free time available to learn how you can automatically optimize your phone for faster, better performance. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Take a moment to review, "Issue with mobile network connection on Samsung phone or tablet" to help resolve what you may be experiencing with your connectivity. Let us know if you have any questions for us afterward by reaching out to Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy A25. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. "How to keep your Galaxy phone or tablet from slowing down" is a great resource to check out when you have some free time available to learn how you can automatically optimize your phone for faster, better performance. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Take a moment to review, "Issue with mobile network connection on Samsung phone or tablet" to help resolve what you may be experiencing with your connectivity. Let us know if you have any questions for us afterward by reaching out to Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US
Customer Rating
2
It's newer version of A21 with lots of problems
on June 22, 2025
Posted by: Rle otr truck driver
from Interstate highways. I'm a truck driver class a
Expertise:Intermediate
It over heats if you play a game. Bluetooth disconnects quit abit. Doesn't matter if it's to my radio, headphones or other speakers. When I select an app. Instead of that app opens. Google opens instead. And I hate the biometrics is on the side of phone
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R, June 23, 2025
Hi there Rle otr truck driver,
Thank you for taking the time to share your thoughts with us. Feedback like yours is invaluable as it helps us evolve with our users in mind. While experiences may vary, the Galaxy A25 5G is designed with performance and practicality at its core. Its modern design, side fingerprint sensor for quicker access, and Galaxy-connected features are just a few reasons why it’s an excellent choice for staying productive on the go.
If you notice your device displaying unusual behavior, it may be a sign that it’s time for a software update. Please refer to the link below for instructions on updating your Galaxy phone or tablet.
Regarding overheating, we recommend checking our article on how to maintain your phone’s normal operating temperature: “Keep your Galaxy phone at its normal operating temperature.” If the issue persists, consider resetting your device; more information on this will be provided below.
Many users find the A25 5G to be a dependable everyday companion, perfect for gaming, streaming, and staying connected. Thank you for choosing Samsung. Innovation inspired by you.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Perform a factory reset on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002030/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your thoughts with us. Feedback like yours is invaluable as it helps us evolve with our users in mind. While experiences may vary, the Galaxy A25 5G is designed with performance and practicality at its core. Its modern design, side fingerprint sensor for quicker access, and Galaxy-connected features are just a few reasons why it’s an excellent choice for staying productive on the go.
If you notice your device displaying unusual behavior, it may be a sign that it’s time for a software update. Please refer to the link below for instructions on updating your Galaxy phone or tablet.
Regarding overheating, we recommend checking our article on how to maintain your phone’s normal operating temperature: “Keep your Galaxy phone at its normal operating temperature.” If the issue persists, consider resetting your device; more information on this will be provided below.
Many users find the A25 5G to be a dependable everyday companion, perfect for gaming, streaming, and staying connected. Thank you for choosing Samsung. Innovation inspired by you.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Perform a factory reset on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002030/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I have not had a samsung phone since l g started m
on February 5, 2024
Posted by: Lovegbabies2
[This review was collected as part of a promotion.] I am very pleased with the samsung phone I have the A53g Coming back to samsung after 5 or 6 yrs I'm glad I got this phone wasn't a bad price to pay. It's done a lot of memory good network. I have it with T-Mobile. I really enjoy this song. I'm listening forward to having the new flip phone very soon.
Value
5
Written by a customer while visiting Samsung US