Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A25 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(666 Reviews)
Rating breakdown 666 reviews
5 Stars
463
4 Stars
131
3 Stars
41
2 Stars
19
1 Star
12
71%of customers recommend this product.
(
25 out of
35)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A25 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
THE BEST BUDGET PHONE EVER !!!
on February 14, 2025
Posted by: Hershey
[This review was collected as part of a promotion.] The Samsung Galaxy A25 is a great budget phone. It offers smooth performance for everyday tasks. The 6.4-inch Super AMOLED display is vibrant and sharp. The camera takes clear, detailed photos. The front camera is great for selfies. The battery lasts all day with moderate use. It supports fast charging for quick top-ups. The phone runs on Android with Samsung's One UI. The design is sleek with a premium feel. The build quality is solid and durable. Overall, the A25 offers incredible value for the price. It’s a top choice for budget-conscious buyers.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It works ok but data sucks
on February 15, 2025
Posted by: talkinghead726
[This review was collected as part of a promotion.] Strong phone everything has been good but if I use wifi and then go back to data my data is real slow
Value
3
Response from Samsung USBy R&R, February 20, 2025
Hello talkinghead726,
It's great to hear that your Galaxy A25 5G device has been performing well for you! Having reliable phone connectivity is essential when you need it most. If you're experiencing slow mobile data after using Wi-Fi, there could be a few reasons for this issue. It might be related to your service provider’s coverage area or potential interference from buildings or trees in your vicinity. If you notice that mobile data is particularly slow in certain locations, it may be helpful to check with your service provider to understand the coverage in those areas better. You can also perform some troubleshooting directly on your device to improve your network connection. To reset your network settings, follow these steps:
1. Open the "Settings" app.
2. Tap on "General management."
3. Select "Reset."
4. Tap on "Reset network settings."
5. Choose "Reset mobile network settings" if you're having issues with your mobile connection, then tap "Reset settings."
6. You might be prompted to enter your security credentials. Tap “Reset” to complete the process.
After completing these steps, it’s a good idea to restart your phone. A more detailed article on this process will be linked below for your reference. If you have any questions or need further assistance, please don’t hesitate to reach out to our Samsung Support Team. We’re more than happy to help you troubleshoot any issues. Thank you once again for sharing your feedback about your device; we’re glad to hear that it’s mostly working well for you. Thank you for being a part of the Samsung community!. -Ty
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/#reset-network-settings-on-a-phone-or-tablet
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It's great to hear that your Galaxy A25 5G device has been performing well for you! Having reliable phone connectivity is essential when you need it most. If you're experiencing slow mobile data after using Wi-Fi, there could be a few reasons for this issue. It might be related to your service provider’s coverage area or potential interference from buildings or trees in your vicinity. If you notice that mobile data is particularly slow in certain locations, it may be helpful to check with your service provider to understand the coverage in those areas better. You can also perform some troubleshooting directly on your device to improve your network connection. To reset your network settings, follow these steps:
1. Open the "Settings" app.
2. Tap on "General management."
3. Select "Reset."
4. Tap on "Reset network settings."
5. Choose "Reset mobile network settings" if you're having issues with your mobile connection, then tap "Reset settings."
6. You might be prompted to enter your security credentials. Tap “Reset” to complete the process.
After completing these steps, it’s a good idea to restart your phone. A more detailed article on this process will be linked below for your reference. If you have any questions or need further assistance, please don’t hesitate to reach out to our Samsung Support Team. We’re more than happy to help you troubleshoot any issues. Thank you once again for sharing your feedback about your device; we’re glad to hear that it’s mostly working well for you. Thank you for being a part of the Samsung community!. -Ty
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/#reset-network-settings-on-a-phone-or-tablet
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Written by a customer while visiting Samsung US
Customer Rating
3
Have had issues, runs slow
on February 18, 2025
Posted by: Hissyfitz
[This review was collected as part of a promotion.] I use my phone for personal and business use
Honestly it isn't the best phone I've ever had, it runs slow, I just wish it was more up to date
Honestly it isn't the best phone I've ever had, it runs slow, I just wish it was more up to date
Value
3
Response from Samsung USBy R&R, February 21, 2025
How’s it going Hissyfitz,
The Galaxy A25 5G is designed to provide a perfect balance of performance and reliability for both personal and business use. It keeps up with your daily needs, making it an ideal device. To ensure your phone stays up to speed, it's crucial to keep it updated. Software updates will be sent to your device, so please allow these changes to take effect.To check for updates, follow these steps:
1. Open the **Settings** app on your device.
2. Scroll to and tap on **Software update** or **System updates**. (The wording may vary between models.)
3. Tap **Download and install** or **Check for software updates**.
4. If an update is available, it will begin downloading, although you may need to tap **Download now** on some devices.
5. Once the download is complete, follow the on-screen instructions to install the update.
Additionally, optimizing your device can greatly enhance its performance. The Quick Optimization feature identifies apps that consume excessive battery power and clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes apps running in the background.
To optimize your phone, simply:
1. Open the **Settings** app.
2. Scroll to and tap on **Device care**.
3. Tap **Optimize now**, and then tap **Done**.
We hope these troubleshooting steps lead to noticeable improvements in your device's performance. A more detailed article will be linked for your reference. Thank you for reaching out to us at Samsung; your support means a lot to us! -Ty
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
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The Galaxy A25 5G is designed to provide a perfect balance of performance and reliability for both personal and business use. It keeps up with your daily needs, making it an ideal device. To ensure your phone stays up to speed, it's crucial to keep it updated. Software updates will be sent to your device, so please allow these changes to take effect.To check for updates, follow these steps:
1. Open the **Settings** app on your device.
2. Scroll to and tap on **Software update** or **System updates**. (The wording may vary between models.)
3. Tap **Download and install** or **Check for software updates**.
4. If an update is available, it will begin downloading, although you may need to tap **Download now** on some devices.
5. Once the download is complete, follow the on-screen instructions to install the update.
Additionally, optimizing your device can greatly enhance its performance. The Quick Optimization feature identifies apps that consume excessive battery power and clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes apps running in the background.
To optimize your phone, simply:
1. Open the **Settings** app.
2. Scroll to and tap on **Device care**.
3. Tap **Optimize now**, and then tap **Done**.
We hope these troubleshooting steps lead to noticeable improvements in your device's performance. A more detailed article will be linked for your reference. Thank you for reaching out to us at Samsung; your support means a lot to us! -Ty
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
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smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
It's my second Galaxy smartphone I enjoy it
on February 18, 2025
Posted by: Woodsman
[This review was collected as part of a promotion.] The phone performs really well all my apps run well I do not play games very much at all I'm going to upgrade in the future
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is Best ever product in the market
on February 18, 2025
Posted by: Carmen
[This review was collected as part of a promotion.] I love my Samsung Galaxy phone. I will not change it for anything else.I love samsung products, is so easy to manipulate and deal with. The quality is fantastic, love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone
on February 18, 2025
Posted by: SamsunguserAZ
[This review was collected as part of a promotion.] This phone is slow and it's motherboard was non functional after just 6 months of usage. I will recommend not to buy this phone
Value
1
Response from Samsung USBy R&R, February 21, 2025
Hi SamsunguserAZ,
We are delighted to receive your feedback on the Galaxy A25 5G. We understand how important it is to have a smooth and reliable mobile device, and the Galaxy A25 5G has been designed to provide excellent performance with enhanced features. Over time, your phone may accumulate excess information, which can cause it to run slower than usual. To maintain optimal performance, it’s a good idea to clear out your storage regularly. To do this, go to Settings, then swipe to and tap on Device care. Next, tap on Storage and choose a category of items you want to remove, such as Images. Touch and hold an item to select it, then select any additional items you’d like to remove. Finally, tap Delete or Delete all and confirm by tapping Move to Trash. If you would like further troubleshooting steps to improve your phone’s speed, we have provided a link to an article with helpful information below. We hope you can restore your device to the top condition you once enjoyed. Thank you for being a valued Samsung customer! -Ty
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
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We are delighted to receive your feedback on the Galaxy A25 5G. We understand how important it is to have a smooth and reliable mobile device, and the Galaxy A25 5G has been designed to provide excellent performance with enhanced features. Over time, your phone may accumulate excess information, which can cause it to run slower than usual. To maintain optimal performance, it’s a good idea to clear out your storage regularly. To do this, go to Settings, then swipe to and tap on Device care. Next, tap on Storage and choose a category of items you want to remove, such as Images. Touch and hold an item to select it, then select any additional items you’d like to remove. Finally, tap Delete or Delete all and confirm by tapping Move to Trash. If you would like further troubleshooting steps to improve your phone’s speed, we have provided a link to an article with helpful information below. We hope you can restore your device to the top condition you once enjoyed. Thank you for being a valued Samsung customer! -Ty
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on February 18, 2025
Posted by: ChuloChains
[This review was collected as part of a promotion.] Phone is phenomenal on all aspects of ease of use a little touchy on the screen but other than that great all around performance
Value
4
Written by a customer while visiting Samsung US
Posted by: Zero
from Ky
Expertise:Expert
Verified Purchase:Yes
It's broken, didn't even turn on the first day I got my Samsung, and I do want to return it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, February 24, 2025
Hello Zero,
Thank you for sharing your experience with your Galaxy A25 5G device. We understand how important it is for your device to perform reliability right from the start. Our devices are structured to offer a smooth and enjoyable experience right out of the box, from set up to actually using your device. we want to get you to enjoying all the wonderful features. If you haven’t already we recommend exploring our support resources to ensure you set up perfectly. Samsung is committed to delivering quality and innovation and we truly believe your device has a lot to offer. Please reach out to our Samsung Support Team in order to learn more about your device’s behavior. We look forward to assisting you. Thank you for your feedback. We’re here to help—thank you for choosing Samsung! -Ty
Samsung Support
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Thank you for sharing your experience with your Galaxy A25 5G device. We understand how important it is for your device to perform reliability right from the start. Our devices are structured to offer a smooth and enjoyable experience right out of the box, from set up to actually using your device. we want to get you to enjoying all the wonderful features. If you haven’t already we recommend exploring our support resources to ensure you set up perfectly. Samsung is committed to delivering quality and innovation and we truly believe your device has a lot to offer. Please reach out to our Samsung Support Team in order to learn more about your device’s behavior. We look forward to assisting you. Thank you for your feedback. We’re here to help—thank you for choosing Samsung! -Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US