Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A25 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(666 Reviews)
Rating breakdown 666 reviews
5 Stars
463
4 Stars
131
3 Stars
41
2 Stars
19
1 Star
12
71%of customers recommend this product.
(
25 out of
35)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A25 5G 128GB (Unlocked) - Blue Black
Posted by: Stop Spamming
Verified Purchase:Yes
They keep spamming me with this survey so Im saying it sucks. Also the screen sensitivity, even after adjusting in the settings is horrendous, especially around the edges.
Response from Samsung USBy Social Commerce, December 3, 2024
Hello Stop,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy A25. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can adjust your screen to be less sensitive to taps and touches. Here's how: > From Settings, tap Accessibility > Interaction and dexterity and tap an option: * Touch and hold delay: Select a time interval for this action. * Tap duration: Set how long an interaction must be held to be recognized as a tap. * Ignore repeated touches: Set a time duration in which to ignore repeated touches. Without having more information available regarding what you may be experiencing with your touch sensitivity and without being able to ask you any follow up questions to clarify what you've shared; I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
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https://www.samsung.com/us/support/downloads/
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy A25. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can adjust your screen to be less sensitive to taps and touches. Here's how: > From Settings, tap Accessibility > Interaction and dexterity and tap an option: * Touch and hold delay: Select a time interval for this action. * Tap duration: Set how long an interaction must be held to be recognized as a tap. * Ignore repeated touches: Set a time duration in which to ignore repeated touches. Without having more information available regarding what you may be experiencing with your touch sensitivity and without being able to ask you any follow up questions to clarify what you've shared; I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
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https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
general features
on December 7, 2024
Posted by: a little tlc777
this is my 4th samsung, i have never been disappointed, from speed to capturing macros... smartphone indeed
Written by a customer while visiting Samsung US
Posted by: Anne M
from Minnesota
Expertise:Intermediate
Verified Purchase:Yes
I was loyal to my S9+ for YEARS so I was skeptical of getting a phone that wasn't considered a flagship model. I was pleasantly surprised with the A25 - it really isn't a bad phone. It has a headphone jack and MicroSD card slot, so that was what sold me on it. The battery life is fantastic as well.
The only issues I have noticed is that the Bluetooth can have issues connecting and the audio can be crackly or cut out at times. Not always, but sometimes, and can be annoying. The fingerprint sensor sometimes takes an additional try or two to work, but it's not a huge deal.
Overall, if you're looking for a newer phone that still has things like an aux port, expandable memory, and fast charging while still having a Samsung, this is it. It will last me as long, or more than, my S9+ did
The only issues I have noticed is that the Bluetooth can have issues connecting and the audio can be crackly or cut out at times. Not always, but sometimes, and can be annoying. The fingerprint sensor sometimes takes an additional try or two to work, but it's not a huge deal.
Overall, if you're looking for a newer phone that still has things like an aux port, expandable memory, and fast charging while still having a Samsung, this is it. It will last me as long, or more than, my S9+ did
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: p larson
Verified Purchase:Yes
has some nice audio but hard find some of the features
Written by a customer while visiting Samsung US
Posted by: Hector
Verified Purchase:Yes
Is a very good reliable phone i will recommended to anyone
Response from Samsung USBy R&R, January 10, 2025
Hello Hector,
Thank you for your fantastic feedback on the Galaxy A25 5G. We're delighted to hear that you find the A25 to be a reliable phone and that you would recommend it to others. Your support means a great deal to us. Thank you for choosing Samsung!
-Ty
Samsung Support
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Thank you for your fantastic feedback on the Galaxy A25 5G. We're delighted to hear that you find the A25 to be a reliable phone and that you would recommend it to others. Your support means a great deal to us. Thank you for choosing Samsung!
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: scoy99
from Greenville, TX
Expertise:Expert
Verified Purchase:Yes
This phone is like someone had an idea for a cell phone that really wasn't what the customer wanted, but they did it anyway. From the initial look at the box, it looks cheap, feels cheap and It's slow. But hey, it's affordable and it takes good pictures. This is a great first phone. NOT a viable replacement for my A52 5G. I should have spent more money and gotten a better phone. This phone just makes me sad.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy R&R, January 16, 2025
Hi scoy99
Thank you for your review of the Galaxy A25 5G. Your feedback is essential to our commitment to providing a quality experience for all our customers. We strive to create a device that is fully functional and equipped with everything needed to make it an innovative smartphone. Our goal was to enhance the user experience by offering better screens and a longer-lasting battery, making the device even more powerful. We appreciate you sharing your thoughts and experiences with the phone. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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Thank you for your review of the Galaxy A25 5G. Your feedback is essential to our commitment to providing a quality experience for all our customers. We strive to create a device that is fully functional and equipped with everything needed to make it an innovative smartphone. Our goal was to enhance the user experience by offering better screens and a longer-lasting battery, making the device even more powerful. We appreciate you sharing your thoughts and experiences with the phone. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: PP Boston
from Boston
Expertise:Expert
Verified Purchase:Yes
Amazing smartphone for all your needs. It's amazing how this affordable ones stack up to the expensive ones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 24, 2025
Hi PP Boston,
Thank you for your wonderful feedback on the Galaxy A25 5G! We are thrilled to hear that you are enjoying its performance, design, and value. It’s fantastic to know that this smartphone meets your needs and stands out against other models. Your experience perfectly reflects our goals with this product. We appreciate your support and thank you for choosing Samsung!
-Ty
Samsung Support
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Samsung Community
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Thank you for your wonderful feedback on the Galaxy A25 5G! We are thrilled to hear that you are enjoying its performance, design, and value. It’s fantastic to know that this smartphone meets your needs and stands out against other models. Your experience perfectly reflects our goals with this product. We appreciate your support and thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Bruce
from Sun City West AZ
Expertise:Intermediate
Verified Purchase:Yes
Great phone. None of the bells and whistles that I don't want or need. The price is very reasonable.
I would recommend this to a friend!
Features
3
Performance
3
Design
5
Value
5
Response from Samsung USBy R&R, January 31, 2025
Hi Bruce,
Thank you for sharing your experience and we are so glad to hear that the Galaxy A25 5G is meeting your needs with its straightforward and reliable design. It’s wonderful to know that it offers exactly what you’re looking for without anything extra. At Samsung, we strive to create devices that cater to a variety of preferences, and your feedback inspires us to keep delivering versatile options. Thank you for being a part of the Samsung family, and we hope you continue to enjoy your device!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for sharing your experience and we are so glad to hear that the Galaxy A25 5G is meeting your needs with its straightforward and reliable design. It’s wonderful to know that it offers exactly what you’re looking for without anything extra. At Samsung, we strive to create devices that cater to a variety of preferences, and your feedback inspires us to keep delivering versatile options. Thank you for being a part of the Samsung family, and we hope you continue to enjoy your device!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US