Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A25 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(665 Reviews)
Rating breakdown 665 reviews
5 Stars
462
4 Stars
131
3 Stars
41
2 Stars
19
1 Star
12
71%of customers recommend this product.
(
25 out of
35)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A25 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Selling outdated model. I tried to purchase a case
on October 28, 2024
Posted by: Raymond
from Missouri
Expertise:Intermediate
Verified Purchase:Yes
Turns out my new phone is a year and a half old when i thought it was a new model
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on October 28, 2024
Posted by: Stetsonsnana
[This review was collected as part of a promotion.] I use this as my main phone ,play games ,read articles
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Escaping the Matrix
on October 31, 2024
Posted by: Dirkdiggler
[This review was collected as part of a promotion.] Rarely was phone savvy although, in today's fast-paced society, it helps in consolidation or priorities towards obligations and efficiency within the proper applications and talented individuals met along the way of life 😀
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on November 1, 2024
Posted by: hostile93
[This review was collected as part of a promotion.] I switched to a25 from a redmi phone and I can already see the differences, a25 feels so much more premium, I'm excited to experience the Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
No words can explain
on November 11, 2024
Posted by: MrsNiqueW1
[This review was collected as part of a promotion.] I've switched to the Galaxy A25 5G, and I love my phone. There is nothing I can't do with my phone. I haven't had much luck with phones and my Galaxy A25 5g is honestly 1 of thee best phones I've had thus far. If you're thinking about switching, no need to fight it, JUST SWITCH ITS WORTH IT. GALAXY A25 5G, GREAT BUY!!
Value
5
Written by a customer while visiting Samsung US
Posted by: Jamie
from Eagle Point, OR
Expertise:Intermediate
Verified Purchase:Yes
I want my old phone back. This phone didn't work as good
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Social Commerce, November 25, 2024
Aloha Jamie,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy A25As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can use the Device care feature to keep up with the nuts and bolts of your device's performance. Please feel free to review, "How to keep your Galaxy phone or tablet from slowing down" when you have some time available to learn how you can optimize your phone for faster, better performance. Without having more details available regarding what you may be experiencing with your Galaxy A25 and without being able to ask you any follow up questions to probe further, I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy A25As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can use the Device care feature to keep up with the nuts and bolts of your device's performance. Please feel free to review, "How to keep your Galaxy phone or tablet from slowing down" when you have some time available to learn how you can optimize your phone for faster, better performance. Without having more details available regarding what you may be experiencing with your Galaxy A25 and without being able to ask you any follow up questions to probe further, I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
Written by a customer while visiting Samsung US
Posted by: Colby
from St.martinville, Louisiana
Expertise:Expert
Verified Purchase:Yes
It's a really good device ... gud connection gud battery life I think it's a lil over priced but all in all I'm happy with it
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Stop Spamming
Verified Purchase:Yes
They keep spamming me with this survey so Im saying it sucks. Also the screen sensitivity, even after adjusting in the settings is horrendous, especially around the edges.
Response from Samsung USBy Social Commerce, December 3, 2024
Hello Stop,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy A25. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can adjust your screen to be less sensitive to taps and touches. Here's how: > From Settings, tap Accessibility > Interaction and dexterity and tap an option: * Touch and hold delay: Select a time interval for this action. * Tap duration: Set how long an interaction must be held to be recognized as a tap. * Ignore repeated touches: Set a time duration in which to ignore repeated touches. Without having more information available regarding what you may be experiencing with your touch sensitivity and without being able to ask you any follow up questions to clarify what you've shared; I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy A25. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can adjust your screen to be less sensitive to taps and touches. Here's how: > From Settings, tap Accessibility > Interaction and dexterity and tap an option: * Touch and hold delay: Select a time interval for this action. * Tap duration: Set how long an interaction must be held to be recognized as a tap. * Ignore repeated touches: Set a time duration in which to ignore repeated touches. Without having more information available regarding what you may be experiencing with your touch sensitivity and without being able to ask you any follow up questions to clarify what you've shared; I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US