Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A25 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.5
(665 Reviews)
Rating breakdown 665 reviews
5 Stars
462
4 Stars
131
3 Stars
41
2 Stars
19
1 Star
12
71%of customers recommend this product.
(
25 out of
35)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A25 5G 128GB (Unlocked) - Blue Black
Posted by: slashsharma
Verified Purchase:Yes
Great phone with the latest Samsung and Android software!
Written by a customer while visiting Samsung US
Posted by: Mary
from PA
Expertise:Intermediate
Verified Purchase:Yes
I am really enjoying my Galaxy A25. I previously has an A51 for approximately 5 yrs and only replaced it due to age and screen damaged. The A25, while considered downgrade, has just about every function as the 51, the only exception being it's not as thin which doesn't bother me. It's fast and handles all my apps with room to spare.
I would recommend this to a friend!
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on June 22, 2024
Posted by: Lolo
Love this phone I appreciate it very much thanks anyway for your help
Written by a customer while visiting Samsung US
Posted by: User123
from Michigan
Expertise:Expert
Verified Purchase:Yes
A significant step up from the A11. Runs great and does what it needs to do. Very happy that Samsung keeps the ability to use microSD cards on the A series phones.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Rebecca
from Baltimore MD
Expertise:Expert
Verified Purchase:Yes
Love this phone takes amazing photos and I can hear people so much on the phone, so I don't have to put anybody on speaker.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: GDad
from Harrisburg, Pa
Expertise:Intermediate
Verified Purchase:Yes
The only complaints I have about this phone would be the same for pretty much any galaxy phone. For instance: Bloatware that I can't uninstall, hidden "system" apps that create "stories" that I don't ask for, intrusive permissions that I have to go through EVERY app and deny. You-know, stuff like that. After the hour or so of doing that, it's a pretty good phone. The Smart Switch app worked amazingly well in transferring everything from my previous galaxy to this one. Switching phones has never been this easy. I am VERY satisfied with this purchase.
I would recommend this to a friend!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Defective charger received, but good phone so far.
on July 16, 2024
Posted by: Amanda
Verified Purchase:Yes
Phone seems fine, but I received a defective charger.
Response from Samsung USBy Social Commerce, July 17, 2024
Howdy Amanda,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy A25. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy A25 is unable to charge, take a look at "Galaxy phone or tablet will not charge" when you have the opportunity to conduct some troubleshooting steps to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like further assistance afterward, feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy A25. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy A25 is unable to charge, take a look at "Galaxy phone or tablet will not charge" when you have the opportunity to conduct some troubleshooting steps to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like further assistance afterward, feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Written by a customer while visiting Samsung US
Posted by: Michele Farrington
Verified Purchase:Yes
I personally was not happy with the size and weight of the item. I was hoping that it would have been lighter to carry around. I also miss the smaller phones.
Design
2
Response from Samsung USBy Social Commerce, July 17, 2024
Howdy Michele,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A25. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We pride ourselves on offering our customers a wide array of products to select from to fit all of their needs and wants when it comes to choosing their perfect devices. If you would like to share additional feedback with us regarding your purchase or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. We're always happy to help! Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a25/buy/galaxy-a25-5g-128gb-unlocked-sm-a256uzkdxaa/
https://www.samsung.com/us/mobile/phones/all-phones/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A25. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We pride ourselves on offering our customers a wide array of products to select from to fit all of their needs and wants when it comes to choosing their perfect devices. If you would like to share additional feedback with us regarding your purchase or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. We're always happy to help! Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a25/buy/galaxy-a25-5g-128gb-unlocked-sm-a256uzkdxaa/
https://www.samsung.com/us/mobile/phones/all-phones/
Written by a customer while visiting Samsung US