Customer reviews from Samsung US
Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Average customer rating
4.4
(2,005 Reviews)
Rating breakdown 2,005 reviews
5 Stars
1,209
4 Stars
532
3 Stars
179
2 Stars
46
1 Star
39
56%of customers recommend this product.
(
18 out of
32)
Customer Reviews for Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Customer Rating
1
Sucks
on December 23, 2024
Posted by: Dumb
from Alabama
Expertise:Beginner
This phone socks it does what it wants when it wants
And if you have a hearing aid you might be able to hear it ring are get a message over all don't buy this phone are t mobile get a can and string and you will be better off
And if you have a hearing aid you might be able to hear it ring are get a message over all don't buy this phone are t mobile get a can and string and you will be better off
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 26, 2024
Hi There,
Thank you for reaching out to share your experience with your Galaxy A14 5G. We aimed to combine function, style, and durability in the A14 5G device. The phone offers improved picture quality and a longer-lasting battery, allowing you to do more and do it faster with its octa-core processor.
There may be some additional questions, such as whether your hearing assistance device has Bluetooth capability. If it does, you might be able to connect it to your phone, ensuring you don't miss any alerts.
We would love to know more about how you use your phone. If you'd like, you can reach out to one of our skilled members of the Samsung Support Team, and we can assist you in setting up your phone to your liking.
Thank you for sharing your feedback, and thank you for being a valued part of the Samsung community.
-Ty
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Thank you for reaching out to share your experience with your Galaxy A14 5G. We aimed to combine function, style, and durability in the A14 5G device. The phone offers improved picture quality and a longer-lasting battery, allowing you to do more and do it faster with its octa-core processor.
There may be some additional questions, such as whether your hearing assistance device has Bluetooth capability. If it does, you might be able to connect it to your phone, ensuring you don't miss any alerts.
We would love to know more about how you use your phone. If you'd like, you can reach out to one of our skilled members of the Samsung Support Team, and we can assist you in setting up your phone to your liking.
Thank you for sharing your feedback, and thank you for being a valued part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy
on January 6, 2025
Posted by: DJKumquat
Expertise:Intermediate
Maybe I got a lemon, but this phone has the worst touchscreen I've ever had the displeasure of using. It also glitches out a lot. Constantly having to refresh the screen.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R, January 7, 2025
Hello DJKumquat,
Thank you for sharing your feedback regarding your Galaxy A14 5G phone. If your touchscreen is not responding as expected, there are several troubleshooting steps you can take.
First, ensure that your phone's software is up to date. Although this may seem simple, updating your software can often fix various problems, including syncing outdated software.
To improve your touchscreen experience, consider disabling gestures. This may help limit any unintended motions that could affect your device's performance. If you have a screen protector (which we recommend), enabling touch sensitivity can enhance responsiveness. However, if you do not have a screen protector, turning off touch sensitivity may improve your touchscreen interaction.
For more information, please refer to the link provided below. If you need further assistance, don't hesitate to contact a member of our Samsung Support Team, who can guide you through additional troubleshooting options.
Thank you again for reaching out, and we appreciate your membership in the Samsung community.
Touchscreen issues on a Galaxy phone or tablet
Use motions and gestures to control your Galaxy phone or tablet
-Ty
Samsung Support
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Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for sharing your feedback regarding your Galaxy A14 5G phone. If your touchscreen is not responding as expected, there are several troubleshooting steps you can take.
First, ensure that your phone's software is up to date. Although this may seem simple, updating your software can often fix various problems, including syncing outdated software.
To improve your touchscreen experience, consider disabling gestures. This may help limit any unintended motions that could affect your device's performance. If you have a screen protector (which we recommend), enabling touch sensitivity can enhance responsiveness. However, if you do not have a screen protector, turning off touch sensitivity may improve your touchscreen interaction.
For more information, please refer to the link provided below. If you need further assistance, don't hesitate to contact a member of our Samsung Support Team, who can guide you through additional troubleshooting options.
Thank you again for reaching out, and we appreciate your membership in the Samsung community.
Touchscreen issues on a Galaxy phone or tablet
Use motions and gestures to control your Galaxy phone or tablet
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing features with good perks.
on May 5, 2023
Posted by: Kris73
[This review was collected as part of a promotion.] I love my Samsung phone! It has cool perks including amazing zoom in pictures and different modes. I love the 10 zoom my phone has. Not only that but it works quickly and it's very simple to use. I love to watch Netfix and Crunchyroll on it! I'm a big anime fan and my phone helps with it. I also love reading the Bible on my phone it's so easy and great to use!
Written by a customer while visiting Samsung US
Customer Rating
4
The great issue in this phone is the battery life
on May 30, 2023
Posted by: Mahswa
[This review was collected as part of a promotion.] Unfortunately, there is no wall charger in the box.. just USB-C Cable
It contains just one speaker , so it doesn't have stereo speaker
It's good to mention that the battery is very good within web browsing over Wi-Fi and videos also in addition to stand-by mode
I noticed that charging speed is so long with more than ( 2 ) hours
Also no ultrawide camera
It contains just one speaker , so it doesn't have stereo speaker
It's good to mention that the battery is very good within web browsing over Wi-Fi and videos also in addition to stand-by mode
I noticed that charging speed is so long with more than ( 2 ) hours
Also no ultrawide camera
Written by a customer while visiting Samsung US
Customer Rating
3
Almost amazing. Charge speed takes away 2 stars.
on July 1, 2023
Posted by: jhusn
from Norfolk, VA
Expertise:Expert
Excellent alternative to the elite S series! Though the lowest of the 3 Tiers of "budget" devices, I am overall pleased with the quality of this device. It is sturdy, yet looks nice. The display is still very good and the overall performance isn't really a night and day difference from a Galaxy S. If you are familiar with the Tab A7 Lite, this phone is BETTER! Faster and brighter! The ONLY complaint I have is that it charges sooooo slowwww. I thought it was defective so I returned it for a replacement... Nope, it's the design. Despite it being advertised as 15W charging (which doesn't sound too different from the S22's 25W), it is SLOW like WOAH. It charges at less than 1A average so if at 42%, it will take approx 4 hours to each 85%. Like, why??? I would say if you use this as your daily, it is probably one of the very few devices you can leave plugged in overnight. Otherwise, carry a charger with you in your pocket and plan to plug in cause it'll never charge otherwise. HOWEVER, if and when you DO get it charged, it does have excellent battery life! I hope this review helps someone!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 3, 2023
Hey Jhusn, thank you for your feedback on your Samsung Galaxy A14 5G. We are happy to hear you are enjoying the look, feel, and functionality of your new device. We understand wanting to ensure battery charge at all times and would prefer more speed in charging. If you are finding you need more power on the go and are not always able to find an outlet for your use. We do have battery packs that you can take anywhere for power on the go. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best android I have ever owned
on May 29, 2023
Posted by: Txlildebbie
[This review was collected as part of a promotion.] I recently got my 1st Samsung cell phone. Never used a Samsung before.
Love it. Easy to navigate & has built in security. Would recommend anytime to anyone.
Best phone I've had. I like androids.
Love it. Easy to navigate & has built in security. Would recommend anytime to anyone.
Best phone I've had. I like androids.
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is a great buy!
on May 28, 2023
Posted by: Marco26
[This review was collected as part of a promotion.] For this being a supposedly budget phone., it's awesome and has everything you need. This phone has surpassed my expectations by far. You won't be disappointed!
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on April 3, 2023
Posted by: Alex
Expertise:Intermediate
Amazing phone for the price. I had this phone replace my Galaxy A13 (not 5G) and got this as a replacement. The phone is super fast, responsive, and has a great screen. I am shocked how good this phone is for the price. It is incredible to get such a good product for such a reasonable price. I am super happy! It came with 64 GB storage but I also have a micro SD card with 500 GB and have plenty of space on it. I save a lot of the stuff on the the SD card. Overall so happy! Thank you Samsung!!!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US