Customer reviews from Samsung US
Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Average customer rating
4.4
(2,004 Reviews)
Rating breakdown 2,004 reviews
5 Stars
1,209
4 Stars
531
3 Stars
179
2 Stars
46
1 Star
39
56%of customers recommend this product.
(
18 out of
32)
Customer Reviews for Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Customer Rating
1
Not a smart phone
on August 2, 2025
Posted by: Freedom
from Fayette Alabama
Expertise:Expert
This is slowest most unresponsive phone that is been my great displeasure of using. This phone is riding on name recognition and not quality. This is one of the products that is put out and the quality is shameful. This and the rest of the product line have fallen into the trash category. I will not support your products with consumerism every in the future..lost a lifetime customer shame on you
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, August 6, 2025
Hello Freedom,
We value hearing your opinion on the Galaxy A14 5G. With its intuitive design and smart tools, there’s often room to customize the experience to fit your lifestyle. Our team continues to listen, learn, and lead. We’re grateful you chose Samsung. Inspired by you, engineered by Samsung.
-Ty
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We value hearing your opinion on the Galaxy A14 5G. With its intuitive design and smart tools, there’s often room to customize the experience to fit your lifestyle. Our team continues to listen, learn, and lead. We’re grateful you chose Samsung. Inspired by you, engineered by Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Terrible product!
on July 29, 2025
Posted by: Catherine
This phone chooses when it activates when you touch the screen. It will not activate in the middle of typing for no reason. It is the most annoying thing to the point I am considering getting a new phone. I hate this product so much I am actually writing a bad review on it which I never do. I am very disappointed and feel like this product should be recalled.
Response from Samsung USBy R&R, July 31, 2025
Hello Catherine,
Thank you so much for sharing your experience with your Galaxy A14 5G. We know it can be frustrating when your device is not behaving as expected. We may need to gather more details to assist you with your phone’s behavior better. If you can, please reach out to our Samsung Support Team for further assistance at 1-800-SAMSUNG. Thank you for your review. We appreciate you choosing Samsung!
-Ty
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Thank you so much for sharing your experience with your Galaxy A14 5G. We know it can be frustrating when your device is not behaving as expected. We may need to gather more details to assist you with your phone’s behavior better. If you can, please reach out to our Samsung Support Team for further assistance at 1-800-SAMSUNG. Thank you for your review. We appreciate you choosing Samsung!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Buen estilo y atractivo 😎
on June 28, 2025
Posted by: Beany1305
Buen teléfono buena 👍 calidad camara perfecta para esos momentos
Written by a customer while visiting Samsung US
Customer Rating
5
Tank
on May 25, 2025
Posted by: Leon
Expertise:Intermediate
I had this thing for 2 years of abuse and no problem I threw it 10 m in air and still turns on so in conclusion it a tank
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Chintal
on May 18, 2025
Posted by: Patel
Battery draining fast A14 5G one 61 A14 5G battery
Written by a customer while visiting Samsung US
Customer Rating
5
Cool
on April 26, 2025
Posted by: 4PAPA1
from El Paso Texas
Expertise:Expert
Using a friend's, need to get my own. I like its size, how it fits in my hand and the large memory.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Doesn't have simple features.
on February 23, 2025
Posted by: MattTheMilkMan
from Utah, West Valley
Expertise:Intermediate
Hands down the worst phone I've ever bought, terrible processing speeds, and it doesn't have simple features such as screen mirroring, absolutely insane. Don't buy this garbage phone.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
3
Response from Samsung USBy R&R, February 25, 2025
Hi MattTheMilkMan,
Thank you for reaching out about your Galaxy A14 5G. If you've noticed your phone is running slower than usual, there are some steps you can take to improve its performance. Clearing out the RAM can significantly boost your device's processing power. Is your device acting glitchy and slow? Cleaning up your device's memory can improve its performance. From Settings, swipe to and tap Device care. Tap memory, and then tap Clean now to free up memory by stopping background apps. If you'd like to keep certain apps running in the background, you can tap Excluded apps and add your preferred apps to the list so they do not get closed when you use this feature. Tap Clean now on Battery and device care. A more thorough way to clean the phone's memory is to reboot it occasionally. You can restart the phone any time by swiping down from the top of the screen using two fingers to open the Quick settings panel, and then tapping the Power icon. Tap Restart and then tap Restart again. If necessary, you'll need to enter your PIN or password when the reboot is complete. You can also have the phone reboot automatically, such as late at night when you won't be using it. From Settings, swipe to and tap Device care. Tap Auto optimization. Tap the switch next to Restart when needed. This will restart your device to keep things running smoothly. This includes closing background apps and cleaning up your device's memory. You will need to unlock your phone with your credentials after the Restart. Also, you can Screen mirror from your device. A link to a YouTube video will be provided to demonstrate how you can get that set up. If you have any other questions about optimizing your device or screen mirroring or even learning about features on your phone we are always here to help, please feel free to reach out. We look forward to hearing from you. Thank you for reaching out and choosing Samsung!-Ty
Screen Mirror your Samsung TV to your Galaxy phone | Samsung US
https://www.youtube.com/watch?v=UAO4y0c0Y8A
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Thank you for reaching out about your Galaxy A14 5G. If you've noticed your phone is running slower than usual, there are some steps you can take to improve its performance. Clearing out the RAM can significantly boost your device's processing power. Is your device acting glitchy and slow? Cleaning up your device's memory can improve its performance. From Settings, swipe to and tap Device care. Tap memory, and then tap Clean now to free up memory by stopping background apps. If you'd like to keep certain apps running in the background, you can tap Excluded apps and add your preferred apps to the list so they do not get closed when you use this feature. Tap Clean now on Battery and device care. A more thorough way to clean the phone's memory is to reboot it occasionally. You can restart the phone any time by swiping down from the top of the screen using two fingers to open the Quick settings panel, and then tapping the Power icon. Tap Restart and then tap Restart again. If necessary, you'll need to enter your PIN or password when the reboot is complete. You can also have the phone reboot automatically, such as late at night when you won't be using it. From Settings, swipe to and tap Device care. Tap Auto optimization. Tap the switch next to Restart when needed. This will restart your device to keep things running smoothly. This includes closing background apps and cleaning up your device's memory. You will need to unlock your phone with your credentials after the Restart. Also, you can Screen mirror from your device. A link to a YouTube video will be provided to demonstrate how you can get that set up. If you have any other questions about optimizing your device or screen mirroring or even learning about features on your phone we are always here to help, please feel free to reach out. We look forward to hearing from you. Thank you for reaching out and choosing Samsung!-Ty
Screen Mirror your Samsung TV to your Galaxy phone | Samsung US
https://www.youtube.com/watch?v=UAO4y0c0Y8A
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Written by a customer while visiting Samsung US
Customer Rating
2
Wifi issue
on January 23, 2025
Posted by: Mario
Wifi connection gets interrupted, it gets connected then after 3 minutes connection it gets loss.
Response from Samsung USBy R&R, January 24, 2025
Hello Mario,
Thank you for sharing your experience with your Galaxy A14 5G. If you are losing your internet connection shortly after connecting, there could be several reasons for this happening. One troubleshooting step you can take is to reset your Wi-Fi network settings by following these instructions:
1. Open **Settings**.
2. Tap on **General management**.
3. Select **Reset**.
4. Choose **Reset network settings**. If you're having issues with your mobile connection, select **Reset mobile network settings**. For problems related to Wi-Fi and Bluetooth, choose **Reset Wi-Fi and Bluetooth settings**.
5. Tap **Reset settings**. You might be prompted to enter your security credentials. Finally, tap **Reset** to confirm.
This is just one option to address network connection. A link to an article with more troubleshooting steps will be provided below. We may need more information about your experience to better understand how to help maintain your internet connection. Please feel free to reach out to one of our skilled members of the Samsung Support Team for further assistance.
We appreciate you contacting us and thank you for choosing Samsung!
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
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-Ty
Thank you for sharing your experience with your Galaxy A14 5G. If you are losing your internet connection shortly after connecting, there could be several reasons for this happening. One troubleshooting step you can take is to reset your Wi-Fi network settings by following these instructions:
1. Open **Settings**.
2. Tap on **General management**.
3. Select **Reset**.
4. Choose **Reset network settings**. If you're having issues with your mobile connection, select **Reset mobile network settings**. For problems related to Wi-Fi and Bluetooth, choose **Reset Wi-Fi and Bluetooth settings**.
5. Tap **Reset settings**. You might be prompted to enter your security credentials. Finally, tap **Reset** to confirm.
This is just one option to address network connection. A link to an article with more troubleshooting steps will be provided below. We may need more information about your experience to better understand how to help maintain your internet connection. Please feel free to reach out to one of our skilled members of the Samsung Support Team for further assistance.
We appreciate you contacting us and thank you for choosing Samsung!
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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-Ty
Written by a customer while visiting Samsung US