Customer reviews from Samsung US
Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Average customer rating
4.4
(2,005 Reviews)
Rating breakdown 2,005 reviews
5 Stars
1,209
4 Stars
532
3 Stars
179
2 Stars
46
1 Star
39
56%of customers recommend this product.
(
18 out of
32)
Customer Reviews for Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Customer Rating
3
I got what I paid for
on December 17, 2023
Posted by: Gem333
[This review was collected as part of a promotion.] I got this phone "free" for porting my number to my new carrier. They said free, however, I pay monthly and cannot upgrade until it has been paid in full, so can you really call that free?? Anyways, the phone is great as far as all of the Samsung options I love. I just can tell the difference between my Galaxy S phones compared to the Galaxy A. The battery dies fast and sometimes dies while its plugged in. Lately, when I plug it in, it flashes the lightning bolt circle showing it is plugged in over and over and won't start charging sometimes as long as 20 minutes. Right now I'm plugged in, its at 7% and was at 10% when I started writing this review. So I'm not happy with this phone so far and want to get another S series...
Value
3
Response from Samsung USBy Social Commerce, December 29, 2023
Hi there Gem333, we appreciate you sharing your thoughts with us about your Samsung Galaxy A14. We understand how important the battery of your device is to your continued usage and enjoyment. We have provided a few links to help troubleshoot and ensure the battery of your device functions as intended. We have provided a link to an article to help you as well as the Samsung Support Team for additional assistance one on one if necessary. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
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Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Phone quality
on February 5, 2024
Posted by: QueenHolmes
[This review was collected as part of a promotion.] It's ok but the phone quality sucks I would like a new one but can't afford that
Value
1
Response from Samsung USBy Social Commerce, February 7, 2024
Hey QueenHolmes, thank you for sharing your thoughts with us about your Samsung Galaxy A14. We completely understand how important your device is to you every day. Without knowing what features you are experiencing difficulty with, or feel are missing from your device, we have provided a link to the full device manual and the Samsung Support Team to help you maximize your experience with this device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone I have ever owned
on February 26, 2024
Posted by: Rawkstylee
[This review was collected as part of a promotion.] So the most important feature for a phone would be the ability to make phone calls. 5g performance is so horrible I had to disable it. 4g 50/50 chance of connecting on the first try. WiFi calling can only speak on speakerphone otherwise other party cannot hear me. I am bombarded by notifications for Samsung apps,deals,equipment.
Guys,Gals,Theys,Thems, the other stuff is useless if the one basic function of a phone is overlooked. This phone has completely missed the mark in its one most important job which is to MAKE PHONE CALLS!! It will take plenty of convincing for me to purchase another Samsung product.
Value
1
Response from Samsung USBy Social Commerce, June 6, 2024
Hello Rawkstylee, thank you for your feedback on your Samsung Galaxy A14. We know how valuable your calls are to you and we'd be happy to help you troubleshoot the connection to ensure you never miss important calls during the day. We have provided a link to an article to help you troubleshoot this matter at your convenience. We have also provided a link to the Samsung Support Team to review all options available to you to resolve this matter. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
This product is essential in my life.
on February 27, 2024
Posted by: TeacherRob
[This review was collected as part of a promotion.] I use my Samsung Galaxy mainly for two elements of my life:
1. To conduct video calls, phone calls, text messages, and emails with the students I work with and my three daughters.
2. To keep up with the news, be informed, and be entertained by watching YouTube videos and sports highlights orluve streams on various platforms.
1. To conduct video calls, phone calls, text messages, and emails with the students I work with and my three daughters.
2. To keep up with the news, be informed, and be entertained by watching YouTube videos and sports highlights orluve streams on various platforms.
My phone has served me excellently in both capacities. Without my Samsung Galaxy, I would not be able to serve my students as well, or even make a living doing what I do. It is the one essential object in my work and life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
this phone is very durable I dislike this model no
on March 1, 2024
Posted by: Babies
[This review was collected as part of a promotion.] Phone constantly stops streaming mid stream, or just won't connect to devices period. Devices it once connected to, it won't always. Design so very hard to hold on to, slipped out of my hand all the time,
Value
1
Response from Samsung USBy Social Commerce, June 7, 2024
Hello Babies, we appreciate your feedback on your Samsung Galaxy A14. We completely understand how valuable your streaming and other features of your device are to you every day. We have provided links to some articles to help you with the speed and connection of your device. We always recommend protective cases on all devices to help ensure protection from accidental drops and bumps. This can also help with the texture and help you feel peace of mind when holding on to your device. Lastly, please reac out to the Samsung Support Team with any frustrations you continue to experience with your device. Thank you for being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on March 7, 2024
Posted by: Marathonrunner
[This review was collected as part of a promotion.] I can use my phone for everything! Amazing camera and video quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Too Slow, Freezes, overheats
on March 9, 2024
Posted by: HSZ33
from Los Angeles, CA
Too slow. Freezes. Can't do 2 things at a time. overheats, the screen flickers on and off and at times does not turn on. Terrible overall. Pay more for a better phone!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, June 7, 2024
Hey HSZ33, we appreciate your feedback on your Samsung Galaxy A14. We are always happy to help our customers troubleshoot any aspect of their device that is causing frustration. We have shared a link to the Samsung Support Team to help you directly in this matter and ensure you have the best possible experience with your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
One of the fastest. Processors that I have seen s
on March 10, 2024
Posted by: Joker101
[This review was collected as part of a promotion.] How I use my Samsung device is A's to work a super pleasure for gaming streaming.I used it Pretty much for everything.
Value
5
Written by a customer while visiting Samsung US