Customer reviews from Samsung US
Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Average customer rating
4.4
(2,004 Reviews)
Rating breakdown 2,004 reviews
5 Stars
1,209
4 Stars
531
3 Stars
179
2 Stars
46
1 Star
39
56%of customers recommend this product.
(
18 out of
32)
Customer Reviews for Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Customer Rating
5
Fantastic features
on May 23, 2024
Posted by: Turbo
from Spokane Wa
I've had my Galaxy A14 for over a year now And it's been the best phone I have ever had. I seen a review on here that the phone takes forever to charge and I have not had that problem. Because.
With this phone, you can use a fast charger and it charges within 45 minutes. I'm looking to change providers and they're giving away the A15. I bet it's even better than the A14.
With this phone, you can use a fast charger and it charges within 45 minutes. I'm looking to change providers and they're giving away the A15. I bet it's even better than the A14.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Hang phone Samsung A14, 4and 64,, 4G
on May 19, 2024
Posted by: Ayx ali
I just hate this samsung phone (Samsung A14, 4&64 ,,4G) , a lot of hanging problems
I got really really disappointed by this version of Samsung phones
I got really really disappointed by this version of Samsung phones
Response from Samsung USBy Social Commerce, June 10, 2024
Hello Ayx Ali, thank you for sharing your feedback on your Samsung Galaxy A14. We are always happy to help our customers ensure they have the best experience possible with their chosen device. Without knowing the specifics of your experience, we have provided a link to the Samsung Support Team. These experts can work with you directly on any asepct of your device that is causing frustration. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4
Very Efficient but has some problems
on May 13, 2024
Posted by: Kim26
from Ukiah
My mom bought this phone for me about 6 or 7 months ago. It's battery life is decently well and lasts me almost the whole day usually. There are times where the phone screen freezes. I am trying to press something on the screen and it's like the phone doesn't read that I'm pressing something so I have to turn off my phone for a second in order for it to work properly. It doesn't really bother me. My brother has the same exact phone and it also has the same problem.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy
on May 9, 2024
Posted by: Becker
I bought a Galaxy A14 Dec 5 2023. I absolutely hate this phone. It freezes up all the time. It passes me off to no end. Do not buy this phone. It's a big headache. Again I HATE THIS PHONE.
Response from Samsung USBy Social Commerce, June 10, 2024
Hi there Becker, we appreciate you sharing your thoughts with us about your Samsung Galaxy A14. We understand how important your device is to you every day and we'd be happy to help with any aspect that is causing frustration during usage. We have provided a link to an article to help you troubleshoot the freezing you mention experiencing. We have also shared a link to the Samsung Support Team if you continue to have this experience with your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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smsng.us/Twitter-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
2 paper cups and a long string would be better!
on April 29, 2024
Posted by: Samsung Galaxy no more
from Louisville, Ky
I've had this phone for about 6 months. I would have better luck with 2 paper cups and a long string. This phone has it's own mind. If it wants to open an app it does it, I don't even have to be touching it. I have clicked on the clock app and the news app opens. I have literally had things happen on this phone that I don't even know how to make happen. The other day I couldn't hang up the phone because the button wouldn't work. I've dialed numbers and couldn't connect because the button wouldn't work. I've dialed numbers where you have to press 1 for this and 2 for that and the option I needed didn't work. Before I got this one I had one just like it and had to send it back for another because calls kept getting disconnected.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, June 7, 2024
Hello there, we appreciate your feedback on your Samsung Galaxy A14. We understand how frustrating it can be to have a device that is not functioning as intended or expected. We would love to assist you with troubleshooting your device as much as possible. We have provided links to the full device manual and the Samsung Support Team. These resources can help you ensure your device operates as intended. We have also included a link to your warranty information given the stated time of ownership. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Warranty
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Not a good phone
on April 29, 2024
Posted by: silibonz
This phone is HORRIBLE! Ive never had so many problems than with this phone. The keyboard when texting freezes up so much, you would think I use it all day long, but I dont and its so frustrating when this happens and its a lot...not just every now and then. The battery is good. I am so mad that the 0.5 magnifying option is not on this phone. I miss this so much when I want to take a picture and get more in the photo. I only upgraded because my other android was outdated. Its a cheaper phone for a reason. Too many glitches.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Response from Samsung USBy Social Commerce, June 7, 2024
Hello Silibonz, thank you for your feedback on your Samsung Galaxy A14. We completely understand how valuable your device is to you every day. We have provided a link to an article to help you with the freezing you mention experiencing with your device. We have also provided a link to the full device manual and the Samsung Support Team to help with all the settings and features of the camera for your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
smsng.us/Twitter-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on April 19, 2024
Posted by: Mebetree
Ive had nothing but issues with this phone. Its slow, buggy, glitchy, doing doordash is terrible because you accept and half the time it just goes into limbo and i miss the deliveries. Terrible wouldn't ever recommend or buy again
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, June 7, 2024
Hello Mebetree, we appreciate your feedback on your Samsung Galaxy A14. We know how important your device is to you for your job and we'd be happy to ensure you have the best experience possible with your device. We have provided a link to an article to help you troubleshoot the functionality of the apps necessary for your daily life. We have also provided a link to an article to help you with the speed and responsiveness of your device. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if necessary. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Solid A Series Galaxy
on April 3, 2024
Posted by: Lunaaa
from Upstate New York
This is a decent Galaxy phone for the A series. No complaints!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US