Customer reviews from Samsung US
Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Average customer rating
4.4
(2,004 Reviews)
Rating breakdown 2,004 reviews
5 Stars
1,209
4 Stars
531
3 Stars
179
2 Stars
46
1 Star
39
56%of customers recommend this product.
(
18 out of
32)
Customer Reviews for Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Customer Rating
5
Great big phone
on August 7, 2023
Posted by: Ccarter
I love my A14 5G it's super fast and has plenty of space
Written by a customer while visiting Samsung US
Customer Rating
3
Worth it
on August 4, 2023
Posted by: MCpro30
Camera us decent,it would be nicer if the bezels werent as big,battery is ok.
For the price it is worth it
For the price it is worth it
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 9, 2023
Hey MCpro30, thank you for sharing your thoughts with us about your Samsung Galaxy A14. We are happy to hear you are making the most of the camera and battery life of your device. We have included a link to the Samsung Support Team as a resource for your. These experts can answer any qustions or help guide you through any steps to adjust the settings to best suit your needs. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy this phone
on August 1, 2023
Posted by: Caneman
from Sonora Ky
Expertise:Intermediate
I have always had samsung and was very happy with them until I got this one. I bought it at the end of January of 2023 and have had so much trouble with it. I thought ok I just got a lemon so I worked with the company and they sent me a new one, however it was not any better. I can be sitting in the same chair and most people can't hear me so I put it on speaker but don't like to be loud while the TV is on. I bought a earbud (with Bluetooth) some can hear me but most can not. I will never get another samsung. Now I am going to need to buy another phone. After just 6 months I feel like I just threw away that money. I would not recommend this phone.
No, I would not recommend this to a friend.
Performance
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 3, 2023
Hi there Caneman, thank you for your feedback on your Samsung Galaxy A14. We would be more than happy to help you troubleshoot the audio of your device. We have included a link to the Samsung Support Team. They can ask further questions if necessary and ascertain what might be causing the difficulty with your device. We appreciate you being a Samsung customer, and look forward to assisting you with your device. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome camera
on July 9, 2023
Posted by: WRONGWAY
So far so good...well see how it puts out of state
Written by a customer while visiting Samsung US
Customer Rating
2
Very disappointing!
on July 6, 2023
Posted by: Customerizer1
Expertise:Intermediate
I've had this phone for a month now and it was an "upgrade" from a 4g phone I had for 2 years and never had 1 issue. This is supposed to be a 5g phone, and it is the slowest phone I think Ive ever had. My internet just kicks off out of nowhere, whether I'm on mobile data or on wifi, makes no difference. And I didn't even put half the apps I had on my other phone. I had 3500 apps on that phone and it was only 4g and it was way faster. Very disappointing! The sound quality is also poor on loud speaker.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 11, 2023
Hi there Customerizer1, thank you for your feedback on your Samsung Galaxy A14. We have a few things you can try to help with your new device. The Samsung Galaxy A14 is one of the models that still has the ability to use a micro SD card to expand up to 1 TB of storage to help with the apps you would like to download. We have provided a link to an article about the different types of micro SD cards and what the best option is to suit your needs. We have also included a link about the connectivity of your device dropping and troubleshooting measures you can take. We have also included a link to the Samsung Support Team for additional assistance with questions and troubleshooting. Thank you for being a Samsung customer. -Elizabeth
MicroSD cards and your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062607/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
MicroSD cards and your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062607/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
IPHONE WHOOOO!!!
on July 6, 2023
Posted by: Globall
from Indiana
Expertise:Beginner
I bought a month ago ...I am so happy to this nice phone....
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Almost amazing. Charge speed takes away 2 stars.
on July 1, 2023
Posted by: jhusn
from Norfolk, VA
Expertise:Expert
Excellent alternative to the elite S series! Though the lowest of the 3 Tiers of "budget" devices, I am overall pleased with the quality of this device. It is sturdy, yet looks nice. The display is still very good and the overall performance isn't really a night and day difference from a Galaxy S. If you are familiar with the Tab A7 Lite, this phone is BETTER! Faster and brighter! The ONLY complaint I have is that it charges sooooo slowwww. I thought it was defective so I returned it for a replacement... Nope, it's the design. Despite it being advertised as 15W charging (which doesn't sound too different from the S22's 25W), it is SLOW like WOAH. It charges at less than 1A average so if at 42%, it will take approx 4 hours to each 85%. Like, why??? I would say if you use this as your daily, it is probably one of the very few devices you can leave plugged in overnight. Otherwise, carry a charger with you in your pocket and plan to plug in cause it'll never charge otherwise. HOWEVER, if and when you DO get it charged, it does have excellent battery life! I hope this review helps someone!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 3, 2023
Hey Jhusn, thank you for your feedback on your Samsung Galaxy A14 5G. We are happy to hear you are enjoying the look, feel, and functionality of your new device. We understand wanting to ensure battery charge at all times and would prefer more speed in charging. If you are finding you need more power on the go and are not always able to find an outlet for your use. We do have battery packs that you can take anywhere for power on the go. We appreciate you being a Samsung customer. -Elizabeth
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Poor bluetooth functionality
on June 23, 2023
Posted by: Tallguy
from Philadelphia, PA
Expertise:Intermediate
Bought this phone 2 weeks ago. Decent phone but the bluetooth will not re-connect with Ford Sync after initial pairing. As my last Samsung worked flawlessly in that area the problem is with the A14 either being 'invisible' to my car's system, or it simply refuses to negotiate a connection.
Features
4
Performance
1
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, June 25, 2023
Hi Tallguy... Thank you for your review of the Samsung Galaxy A14 5G. We appreciate all feedback as we strive to give our consumers the best in design and functionality. I've linked Samsung Support below, so please reach out to them for assistance. Thank you for being a valued member of the Samsung family. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US