Customer reviews from Samsung US
Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Average customer rating
4.4
(2,004 Reviews)
Rating breakdown 2,004 reviews
5 Stars
1,209
4 Stars
531
3 Stars
179
2 Stars
46
1 Star
39
56%of customers recommend this product.
(
18 out of
32)
Customer Reviews for Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Customer Rating
2
John
on October 11, 2023
Posted by: oldclock
Annoying phone! The screen cannot be set to stay on longer than just a few seconds without touching it. I will not purchase another Samsung product without checking every feature. I have had several so called phone "gurus" try to find a solution. Still no joy.
Response from Samsung USBy Social Commerce, October 12, 2023
Hi there Oldclock, we appreciate you sharing your thoughts with us about your Samsung Galaxy A14. We understand how frustrating it can be when your device does not function as desired. Without knowing who you have spoken to in order to find a resolution, we have linked below the Samsung Support Team. This team can work with you through chat on our website to troubleshoot this difficulty. We have also included a link to the manual for your device to help you with the settings further. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on October 9, 2023
Posted by: Disappointed
Disappointed. Not really any better than the 6 year old phone I just replaced. 1. Does not come with anything to plug into a normal electrical outlet for charging. 2. Randomly downloads apps that I don't want and didn't aprrove. 3. Will randomly switch between apps in the middle of use.
Response from Samsung USBy Social Commerce, October 10, 2023
Hey there, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy A14. We understand new devices can always come with something of a learning curve, especially after an extended period of time between new devices. We have provided a few links to help you best align your device to your needs. The manual for your device will help you discover the features that will enhance your experience with the device. We have also included a link to the Samsung Support Team to assist you and answer any questions you may have. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on October 4, 2023
Posted by: Jane Goodin
I saved all my pics and I enjoy working with my files and so much more this phone is greater than the other ones I've had before
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 17, 2023
Posted by: Lovemysamsung
from Williamstown, PA. 17098
Expertise:Intermediate
I bought this phone like just about a month ago and I'm so happy I did. I never have a problem with Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
couldn't be worse!!
on September 8, 2023
Posted by: Anonymous
from new york
Expertise:Intermediate
I love the way my a14 5g restarts all the time ! especially during Important phone calls.
the screen brightness going dim on its own every 3 min is also a bonus! no matter if you disable all automatic dimming it will still dim the screen for you !
wifi hotspot on this phone is sure to force restart your a14 several times before it will actually work !! GOOD TIMES.!!
the screen brightness going dim on its own every 3 min is also a bonus! no matter if you disable all automatic dimming it will still dim the screen for you !
wifi hotspot on this phone is sure to force restart your a14 several times before it will actually work !! GOOD TIMES.!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 11, 2023
Hi there, thank you for sharing your thoughts with us about your Samsung Galaxy A14. We understand how important all of your phone calls and correspondence are as well as the functionality of your device in crucial moments. Here at Samsung we do everything we can to provide a lineup of devices to meet everyones needs, wants, and budget for their device. We have provided a few links below we think can help you make the most of your device. We have provided links to warranty information and the Samsung Support Team. The warranty covers a period of one year and the Samsung Support Team can help troubleshoot and offer solutions for the screen brightness, restarting, and hotspot difficulties you mentioned. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1
Never again
on August 24, 2023
Posted by: Barny no need to hide
Okay just the facts my phone has not had a full charge since the day I bought it there's so much bloatware in this phone it cannot stay full I look to see what I could do they told me not to use the features such as Wi-Fi Bluetooth and all the other perks it pretty much does whatever it wants it has a battery saver feature that only let it charge to 85% which I don't understand why would you even tell us it was 85%. It's never gotten there anyway every time you try to do something it goes back to the menu screen the gallery won't upload to the cloud and delete itself so I have to spend more time doing maintenance then I actually get to use my phone because there's so much memory used up by all the junk they put in it
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 5, 2023
Hey there, thank you for sharing your thoughts with us about your Samsung Galaxy A14. We completely understand wanting to make the most of your device and enjoy all of the features with ease. We have provided a link below to the Samsung Support Team. They can work with you one on one to troubleshoot the speed, settings, and any other difficulty you are experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
AN ABSOLUTELY SPLENDID UPGRADE
on August 16, 2023
Posted by: PROGELPMCMLXX
from Alabama
Expertise:Intermediate
I Purchased This Absolutely Splendid Phone Last Monday[For TracFoneWireless]...So Far So Good This Far...It's No FlagShip~And I Don't Expect It To Be...But It's Just As Good As A FlagShip Without The FlagShip Overpricing...It's MUCH Better Than The Painfully SLOW) LAGGING SAMSUNG GALAXY A03S I Previously Had And Are Upgrading From...SPLENDID Specs[Minus The Rubbish Mediatek Processor~Altho It Seems To Perform MUCH Better Than The Rubbish Bin Mediatek P Series Processor Thats In The SAMSUNG GALAXY A03S]...Larger 6.6 Inch Display And At Least 5000mAh Battery As I Rather More Prefer...With Steady Software Upgrades...Better 50MP Camera...Hopefully In The The Bear Future~SAMSUNG Shall Stop The Notch & Bottom Bezel~And Go Bezeless[Like The Galaxy A53 For Example]And At Least A Qualcomm Snapdragon 600 Series Processor...An Otherwise Absolutely Splendid Phone...I'm Thus Far Happy With My Purchase~And Plan To Purchase The SAMSUNG GALAXY A23 5G[For StraightTalkWireless]In Addition To This Phone Later This Year...If All Goes Well...
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Best Phone I Had Yet!
on August 12, 2023
Posted by: HaxSoGotti
I have to say this phone is amazing. It's very quick and has awesome camera quality.
Written by a customer while visiting Samsung US