Customer reviews from Samsung US
Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Average customer rating
4.4 out of 5
4.4
(2,004 Reviews)
Open Ratings Snapshot
Rating breakdown 2,004 reviews
5 Stars
1,209
4 Stars
531
3 Stars
179
2 Stars
46
1 Star
39
56%of customers recommend this product. 
(
18 out of 32
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Customer Rating
5 out of 5
5
Very nice phone
on November 6, 2023
Posted by: Bigt912
[This review was collected as part of a promotion.] Playin games texting watching movies just about anything
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
This product malfunctions
on November 6, 2023
Posted by: Jodanwill
[This review was collected as part of a promotion.] This device spontaneously restarts itself, it will freeze up and not respond to touch, it also won't recognize my unlock pattern I have to restart it often.
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, November 7, 2023
Hi there Jodanwill, thank you for sharing your thoughts with us about your Samsung Galaxy A14. We would be more than happy to help you troubleshoot this software difficulty you have mentioned. We have provided below a link to the Samsung Support Team to offer one on one assistance through our chat service. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone!!
on November 6, 2023
Posted by: Luvs2bdolledup
[This review was collected as part of a promotion.] This maybe little but wow it does lots for me for it being 5G. I always love samsung phones and thier technology
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's the best
on November 6, 2023
Posted by: Ashuro
[This review was collected as part of a promotion.] It's great for when I'm gaming and calls and has all the things necessary for my time.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Loving this product
on November 6, 2023
Posted by: PrincessRebelGirl76
[This review was collected as part of a promotion.] I use my Samsung for pretty much everything. It is my lifeline. From appointments to emails to reminders. It does everything.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome
on November 3, 2023
Posted by: Jimjamz
So glad they put in 64 storage space yayyyy im loving my galaxy
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad battery type
on October 17, 2023
Posted by: Brooke G
from Texas
Expertise:Expert
Was supposed to be free... but i ended up paying money for this device. All about 5 months ago. This phone is beyond for the grave. Battery died completely and wouldnt turn back on after the first week. The camera is wack, runs really slow in town and out, and the battery is the weekest part of this device! This product is a waist of time and resources! Especially if you using it for only 2 apps. Very frustrating for the working class... if you turn it in youll just get another in the mail. Now having the same issues with the battery on this one. It just lasted 4 months.. Definitely a huge red flaw!
Features
1 out of 5
1
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 18, 2023
Hello Brooke, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy A14. We understand how frustrating it can be when you are struggling with your device. We would be more than happy to assist you in any way we can. We have shared a few links to help you. We have shared a few links about maximizing the battery life of your device. You will also find the links to your manual for your device and the Samsung Support Team. These experts can answer questions and help you align your device to best suit your needs. We appreciate you being a Samsung customer. -Elizabeth
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Mmm
on October 12, 2023
Posted by: Anonymous
from Laghouat Algeria
Expertise:Intermediate
I bought this phone a month ago and I am not happy because I have big issues with network
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 13, 2023
Hey there Tahar14, we appreciate you sharing your feedback on your Samsung Galaxy A14. We understand how frustrating it can be when your phone does not function as intended. With connection difficulties, we recommend reaching out to your carrier initially to troubleshoot the coverage on their end. We also have provided links to the Samsung Support Team and a great article about the signal to your device, if you determine this difficulty doesn't stem from the carrier. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
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