Customer reviews from Samsung US
Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Average customer rating
4.4
(2,004 Reviews)
Rating breakdown 2,004 reviews
5 Stars
1,209
4 Stars
531
3 Stars
179
2 Stars
46
1 Star
39
56%of customers recommend this product.
(
18 out of
32)
Customer Reviews for Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Customer Rating
1
Do not buy
on January 6, 2025
Posted by: DJKumquat
Expertise:Intermediate
Maybe I got a lemon, but this phone has the worst touchscreen I've ever had the displeasure of using. It also glitches out a lot. Constantly having to refresh the screen.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R, January 7, 2025
Hello DJKumquat,
Thank you for sharing your feedback regarding your Galaxy A14 5G phone. If your touchscreen is not responding as expected, there are several troubleshooting steps you can take.
First, ensure that your phone's software is up to date. Although this may seem simple, updating your software can often fix various problems, including syncing outdated software.
To improve your touchscreen experience, consider disabling gestures. This may help limit any unintended motions that could affect your device's performance. If you have a screen protector (which we recommend), enabling touch sensitivity can enhance responsiveness. However, if you do not have a screen protector, turning off touch sensitivity may improve your touchscreen interaction.
For more information, please refer to the link provided below. If you need further assistance, don't hesitate to contact a member of our Samsung Support Team, who can guide you through additional troubleshooting options.
Thank you again for reaching out, and we appreciate your membership in the Samsung community.
Touchscreen issues on a Galaxy phone or tablet
Use motions and gestures to control your Galaxy phone or tablet
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback regarding your Galaxy A14 5G phone. If your touchscreen is not responding as expected, there are several troubleshooting steps you can take.
First, ensure that your phone's software is up to date. Although this may seem simple, updating your software can often fix various problems, including syncing outdated software.
To improve your touchscreen experience, consider disabling gestures. This may help limit any unintended motions that could affect your device's performance. If you have a screen protector (which we recommend), enabling touch sensitivity can enhance responsiveness. However, if you do not have a screen protector, turning off touch sensitivity may improve your touchscreen interaction.
For more information, please refer to the link provided below. If you need further assistance, don't hesitate to contact a member of our Samsung Support Team, who can guide you through additional troubleshooting options.
Thank you again for reaching out, and we appreciate your membership in the Samsung community.
Touchscreen issues on a Galaxy phone or tablet
Use motions and gestures to control your Galaxy phone or tablet
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Sucks
on December 23, 2024
Posted by: Dumb
from Alabama
Expertise:Beginner
This phone socks it does what it wants when it wants
And if you have a hearing aid you might be able to hear it ring are get a message over all don't buy this phone are t mobile get a can and string and you will be better off
And if you have a hearing aid you might be able to hear it ring are get a message over all don't buy this phone are t mobile get a can and string and you will be better off
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 26, 2024
Hi There,
Thank you for reaching out to share your experience with your Galaxy A14 5G. We aimed to combine function, style, and durability in the A14 5G device. The phone offers improved picture quality and a longer-lasting battery, allowing you to do more and do it faster with its octa-core processor.
There may be some additional questions, such as whether your hearing assistance device has Bluetooth capability. If it does, you might be able to connect it to your phone, ensuring you don't miss any alerts.
We would love to know more about how you use your phone. If you'd like, you can reach out to one of our skilled members of the Samsung Support Team, and we can assist you in setting up your phone to your liking.
Thank you for sharing your feedback, and thank you for being a valued part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out to share your experience with your Galaxy A14 5G. We aimed to combine function, style, and durability in the A14 5G device. The phone offers improved picture quality and a longer-lasting battery, allowing you to do more and do it faster with its octa-core processor.
There may be some additional questions, such as whether your hearing assistance device has Bluetooth capability. If it does, you might be able to connect it to your phone, ensuring you don't miss any alerts.
We would love to know more about how you use your phone. If you'd like, you can reach out to one of our skilled members of the Samsung Support Team, and we can assist you in setting up your phone to your liking.
Thank you for sharing your feedback, and thank you for being a valued part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Overall ok, bad camera
on November 29, 2024
Posted by: Miss E
I've been using the A14 5G for about a year now. I don't really replace my phone until I have to, lol, or I really don't like it. I was using Samsung J7 Crown before this one. Now I am well used to this phone I can say I would go back to what I had before if I could. This phone is overall bigger and heavier, I don't like it, the J7 crown was perfect in my opinion. The phone is functioning ok, I use it for work and no major problems. One thing I absolutely hate is the camera and video. I could not believe the pictures when I first started using the phone. I waited long time to leave a review so I could get familiar with all the settings and kept trying to achieve better pictures, but no use. ONe star just for the camera. The quality is just bad. This is what makes me hate the phone. My only question for Samsung is how can a new model of a phone have so much worse camera than an old model??
Response from Samsung USBy Social Commerce, December 2, 2024
Hello Miss,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy A14. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more information available regarding what you may be experiencing with your camera functionality and without being able to ask you any probing questions, I recommend contacting Samsung Support at your earliest convenience for further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy A14. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more information available regarding what you may be experiencing with your camera functionality and without being able to ask you any probing questions, I recommend contacting Samsung Support at your earliest convenience for further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
4
Great idea
on November 18, 2024
Posted by: Just me
Very pleased with my Galaxy A14 I wish that it was possible to program specific numbers so that the ringer would ring no matter what. In other words I wish I could have my phone on silent but still get phone calls from my wife in case of an emergency.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Tap pay is amazing and fast
on September 9, 2024
Posted by: Slobdawg
from Independence Missouri
Expertise:Intermediate
Only been using it a week now so far it's been the best phone I've owned. I don't go expensive because I break things but this little guy is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
kind of mixed opinions on this phone...
on July 19, 2024
Posted by: worm
Expertise:Intermediate
pros:
- headphone jack!!! im glad at least some companies arent cutting headphone jacks from their budget phones...
- headphone jack!!! im glad at least some companies arent cutting headphone jacks from their budget phones...
- microsd card slot!!! hard to find on phones these days. yaaaaayyy!!! (although i wish i didnt need to eject the sim tray to access it...)
- inexpensive, pretty good value
- easy to repair!!! screen, headphone jack + charging port, and battery are easy to replace :3 though samsung doesnt sell replacement parts :(
- battery life is great!! when i first got it a full charge would last 2 days, now it's only like one day but that's good enough for me. it does charge slow, but i think the battery life makes this excusable 👍 also the slow charging will preserve the lifespan of the battery
- big screen makes it easier to type, also the screen looks pretty nice for not being oled, though its a little blue tinted
- supports the wireless carrier i use :D
cons:
- NOT oem unlockable... would be excusable if this phone had stock android, but oneui core is really bad...
- NOT oem unlockable... would be excusable if this phone had stock android, but oneui core is really bad...
- camera is not all that good, and if you move the phone slightly after taking photos they turn out blurry + it takes a while for the photos to process after their taken, even with image quality on the lowest setting. not very good for dog pictures...
- screen is unresponsive, may be a common issue since ive seen other people say the same thing :/ it will lock up and the only way to get it to work is to turn the screen on and off. my screen isnt even damaged
- the back of the phone has a texture that makes it slippery, so it falls out of my hand with no case, but with literally any case, the phone becomes too big to put in most pants pockets...
- too much bloatware. too much samsung apps like "ar emoji" and "modes and routines" that are unnecessary but can't be removed. also theres duplicates of essentially the same apps: google and samsung internet, google messages and samsung messages, onedrive and google drive, etc. you cant delete them either, which takes up too much of the already limited storage. plus, it comes with WAY too many apps that you can uninstall, but its really annoying. all this is just a samsung thing though.
- fingerprint reader is annoying. it doesnt work when i want to unlock my phone, but the one time i want to just go to the lock screen, it unlocks my phone
- on android 14, elements of the ui were updated in a way that makes them harder to see on dark mode, especially if you have reduce transparency and blur turned on. the contrast between ui elements is too low...
conclusion:
good value, and phones with headphone jack + sd card slot + user repairability are hard to find, so im glad this phone has all those features. unfortunately this phone is kind of ruined by samsungs software...
good value, and phones with headphone jack + sd card slot + user repairability are hard to find, so im glad this phone has all those features. unfortunately this phone is kind of ruined by samsungs software...
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
2
Value
5
Response from Samsung USBy Social Commerce, July 22, 2024
Good day Worm,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A14. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, and even when someone decides that your Galaxy device looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Please take a few moments to review, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can maximize your battery life when you have some free time available. If your photos and videos are blurry or poorly exposed, check out "Galaxy phone or tablet photos and videos are blurry or dark" to help resolve what you may be experiencing. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app or cracks in the screen causing the problem. Also take a look at, "Galaxy phone or tablet's screen is frozen or responds too slowly" and "Samsung phone is not recognizing fingerprints" to help out with resolving what you have described to be experiencing with your device. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A14. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, and even when someone decides that your Galaxy device looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Please take a few moments to review, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can maximize your battery life when you have some free time available. If your photos and videos are blurry or poorly exposed, check out "Galaxy phone or tablet photos and videos are blurry or dark" to help resolve what you may be experiencing. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app or cracks in the screen causing the problem. Also take a look at, "Galaxy phone or tablet's screen is frozen or responds too slowly" and "Samsung phone is not recognizing fingerprints" to help out with resolving what you have described to be experiencing with your device. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Written by a customer while visiting Samsung US
Customer Rating
5
Great features, plenty of clear movies,
on July 13, 2024
Posted by: BRILLO
I purchased this phone last year it's more than what I expected and then sum...I like it too much specially since I've dropped it a handful of times and still it's holding g itself together
Written by a customer while visiting Samsung US
Customer Rating
5
Lightweight
on May 30, 2024
Posted by: MadeWarReady87
Lightweight easy to read great battery life flashlights awesome on it can see everything with it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US