Customer reviews from Samsung US
Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Average customer rating
4.4
(2,005 Reviews)
Rating breakdown 2,005 reviews
5 Stars
1,209
4 Stars
532
3 Stars
179
2 Stars
46
1 Star
39
56%of customers recommend this product.
(
18 out of
32)
Customer Reviews for Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Customer Rating
1
Samsung 469
on February 5, 2024
Posted by: Samsung469
[This review was collected as part of a promotion.] I would not purchase this phone again. The pictures quality is bad. The phone is a samsung galaxy a14 5g .I wish I could afford a better phone .
Value
1
Response from Samsung USBy Social Commerce, February 7, 2024
Hey there Samsung469, thank you for sharing your thoughts with us about your Samsung Galaxy A14. We understand our customers have a wide range of desires and budgets for their cellular devices. We have provided a link to the full device manual and the Samsung Support Team to ensure the camera of your device operates as intended and you are able to get the best possible photos and videos with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone I've Ever Had
on March 9, 2024
Posted by: LukeFlook
[This review was collected as part of a promotion.] This phone is easily the best phone I've ever had. The camera quality is amazing, the storage is great, and it runs well. I haven't had an issue with it. I absolutely love this phone, and would recommend it to anyone looking for a good, affordable phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Wifi issue
on January 23, 2025
Posted by: Mario
Wifi connection gets interrupted, it gets connected then after 3 minutes connection it gets loss.
Response from Samsung USBy R&R, January 24, 2025
Hello Mario,
Thank you for sharing your experience with your Galaxy A14 5G. If you are losing your internet connection shortly after connecting, there could be several reasons for this happening. One troubleshooting step you can take is to reset your Wi-Fi network settings by following these instructions:
1. Open **Settings**.
2. Tap on **General management**.
3. Select **Reset**.
4. Choose **Reset network settings**. If you're having issues with your mobile connection, select **Reset mobile network settings**. For problems related to Wi-Fi and Bluetooth, choose **Reset Wi-Fi and Bluetooth settings**.
5. Tap **Reset settings**. You might be prompted to enter your security credentials. Finally, tap **Reset** to confirm.
This is just one option to address network connection. A link to an article with more troubleshooting steps will be provided below. We may need more information about your experience to better understand how to help maintain your internet connection. Please feel free to reach out to one of our skilled members of the Samsung Support Team for further assistance.
We appreciate you contacting us and thank you for choosing Samsung!
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
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Samsung Community
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Facebook
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-Ty
Thank you for sharing your experience with your Galaxy A14 5G. If you are losing your internet connection shortly after connecting, there could be several reasons for this happening. One troubleshooting step you can take is to reset your Wi-Fi network settings by following these instructions:
1. Open **Settings**.
2. Tap on **General management**.
3. Select **Reset**.
4. Choose **Reset network settings**. If you're having issues with your mobile connection, select **Reset mobile network settings**. For problems related to Wi-Fi and Bluetooth, choose **Reset Wi-Fi and Bluetooth settings**.
5. Tap **Reset settings**. You might be prompted to enter your security credentials. Finally, tap **Reset** to confirm.
This is just one option to address network connection. A link to an article with more troubleshooting steps will be provided below. We may need more information about your experience to better understand how to help maintain your internet connection. Please feel free to reach out to one of our skilled members of the Samsung Support Team for further assistance.
We appreciate you contacting us and thank you for choosing Samsung!
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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-Ty
Written by a customer while visiting Samsung US
Customer Rating
1
couldn't be worse!!
on September 8, 2023
Posted by: Anonymous
from new york
Expertise:Intermediate
I love the way my a14 5g restarts all the time ! especially during Important phone calls.
the screen brightness going dim on its own every 3 min is also a bonus! no matter if you disable all automatic dimming it will still dim the screen for you !
wifi hotspot on this phone is sure to force restart your a14 several times before it will actually work !! GOOD TIMES.!!
the screen brightness going dim on its own every 3 min is also a bonus! no matter if you disable all automatic dimming it will still dim the screen for you !
wifi hotspot on this phone is sure to force restart your a14 several times before it will actually work !! GOOD TIMES.!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 11, 2023
Hi there, thank you for sharing your thoughts with us about your Samsung Galaxy A14. We understand how important all of your phone calls and correspondence are as well as the functionality of your device in crucial moments. Here at Samsung we do everything we can to provide a lineup of devices to meet everyones needs, wants, and budget for their device. We have provided a few links below we think can help you make the most of your device. We have provided links to warranty information and the Samsung Support Team. The warranty covers a period of one year and the Samsung Support Team can help troubleshoot and offer solutions for the screen brightness, restarting, and hotspot difficulties you mentioned. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
A145g phone
on May 30, 2023
Posted by: Shawnna
[This review was collected as part of a promotion.] It's all bad especially memory it's a regret. Thanks but no thanks
Response from Samsung USBy Bethany, Social Commerce, May 31, 2023
Hello Shawnna... Thank you for your feedback of the Samsung Galaxy A14 5G. Your thoughts are welcomed as we continue to lead the charge on innovation. The Samsung Galaxy A14 5G has a micro-SD slot, so you have the option of expandable storage up to 1TB. Please do reach out if we can be of any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone great place
on March 4, 2023
Posted by: Anonymous
from East Haven CT
Expertise:Intermediate
So far I have an iPhone well I turn on my phone so I'm trying to find the insulation device as layman features
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome display
on April 13, 2023
Posted by: The Mad Elf
from Chattanooga TN
Expertise:Intermediate
Great phone at a great price fast great display sync to my samsung galaxy tab
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
2 paper cups and a long string would be better!
on April 29, 2024
Posted by: Samsung Galaxy no more
from Louisville, Ky
I've had this phone for about 6 months. I would have better luck with 2 paper cups and a long string. This phone has it's own mind. If it wants to open an app it does it, I don't even have to be touching it. I have clicked on the clock app and the news app opens. I have literally had things happen on this phone that I don't even know how to make happen. The other day I couldn't hang up the phone because the button wouldn't work. I've dialed numbers and couldn't connect because the button wouldn't work. I've dialed numbers where you have to press 1 for this and 2 for that and the option I needed didn't work. Before I got this one I had one just like it and had to send it back for another because calls kept getting disconnected.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, June 7, 2024
Hello there, we appreciate your feedback on your Samsung Galaxy A14. We understand how frustrating it can be to have a device that is not functioning as intended or expected. We would love to assist you with troubleshooting your device as much as possible. We have provided links to the full device manual and the Samsung Support Team. These resources can help you ensure your device operates as intended. We have also included a link to your warranty information given the stated time of ownership. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
smsng.us/Twitter-Messages
Samsung Warranty
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Samsung Warranty
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Written by a customer while visiting Samsung US