Customer reviews from brother-usa.com
Brother - Genuine LC401XL2PK High Yield 2-Pack Ink Cartridges - Black
Average customer rating
3.6
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
20
4 Stars
2
3 Stars
0
2 Stars
2
1 Star
10
Customer Reviews for Brother - Genuine LC401XL2PK High Yield 2-Pack Ink Cartridges - Black
Customer Rating
1
Do not buy brother
on April 20, 2023
Posted by: Buck
from NC
Today I threw a practically new Brother into the junk heap. This product is worthless if you cannot buy supplies. Cannon and HP seem to have plenty of ink. They seem to be a more reliable brand if you actually want to use your equipment. See ya Brother.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 21, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the Brother LC401XL2PK. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
Written by a customer while visiting brother-usa.com
Customer Rating
1
When will black ink be available?
on April 18, 2023
Posted by: Jenn
from Kansas
I need ink to print things for my home business. Do I need to find another brand of printer? I can't go without ink....
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 19, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand you are experiencing issues finding LC401 cartridges for your Brother machine. We are working hard to get this item back in stock as soon as possible. If you have any questions, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Brother is destroying it's reputation
on April 18, 2023
Posted by: Whatever
from Plymouth, MI
I owned a different Brother printer for years and liked it quite well. I bought a MFC-J1010DW in October and found it to be satisfactory. But I now can't find LC401 ink anywhere online or in local stores, just as several who have recently posted in reviews. I use my printer for my job and can't be without a working printer for long. If the ink situation isn't corrected soon I will be forced to buy another printer. I take no pleasure in it, but I feel an obligation to share my problem with anyone that may benefit from this knowledge. I ran a company for several years. If I were in charge of Brother today, I would inform the COO that he has 10 days to correct the problem. Otherwise I would terminate him/her.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 18, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand you are experiencing issues finding LC401 cartridges for your Brother machine. We are working hard to get this item back in stock as soon as possible. If you have any questions, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Where is the Black Ink you have promised?
on April 17, 2023
Posted by: kijif
from Ohio
Been trying to purchase LC401 BK ink for a new MFC-J1170DW printer, that I really was starting to like...but cant use it for last 3-4 months!! So frustrating, have had advice to go over to Canon brand, and look at purchasing there...a new printer (UGGH) and get it installed, etc... How could this happen? What is going on?
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 17, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand you are experiencing issues finding LC401 cartridges for your Brother machine. We are working hard to get this item back in stock as soon as possible. If you have any questions, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
No ink
on April 8, 2023
Posted by: Disappointed2023
from Southern CA
I really enjoy this printer, but not being able to locate black ink has driven me to purchasing a different printer. Are there any alternative cartridges that can be used?
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 10, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the Brother LC401XL2PK. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Unfortunately, the Brother LC401XL2PK is currently out of stock. However, availability is expected soon. We apologize for any inconvenience this may cause.
Below is an answer link to our web page with the item. We recommend to open the link and click on the where to buy tab next to the out of stock tab. In order to see the other Brother Authorized Dealers that may have the item in stock.
https://www.brother-usa.com/products/LC401XL2PKS
Thank you for being a Brother customer. We appreciate your business.
Brother recommends that you do not refill the ink cartridges provided with your machine. We also recommend that you continue to use only Genuine Brother Brand replacement ink cartridges. Use or attempted use of potentially incompatible ink and/or cartridges in the Brother machine may cause damage to the machine and/or may result in unsatisfactory print quality. Our warranty coverage does not apply to any problem that is caused by the use of unauthorized third-party ink and/or cartridges. To protect your investment and obtain premium performance from the Brother machine, we recommend the use of Genuine Brother Supplies.
Unfortunately, the Brother LC401XL2PK is currently out of stock. However, availability is expected soon. We apologize for any inconvenience this may cause.
Below is an answer link to our web page with the item. We recommend to open the link and click on the where to buy tab next to the out of stock tab. In order to see the other Brother Authorized Dealers that may have the item in stock.
https://www.brother-usa.com/products/LC401XL2PKS
Thank you for being a Brother customer. We appreciate your business.
Brother recommends that you do not refill the ink cartridges provided with your machine. We also recommend that you continue to use only Genuine Brother Brand replacement ink cartridges. Use or attempted use of potentially incompatible ink and/or cartridges in the Brother machine may cause damage to the machine and/or may result in unsatisfactory print quality. Our warranty coverage does not apply to any problem that is caused by the use of unauthorized third-party ink and/or cartridges. To protect your investment and obtain premium performance from the Brother machine, we recommend the use of Genuine Brother Supplies.
Written by a customer while visiting brother-usa.com
Customer Rating
2
LITTLE AVAILABILITY & LOWER YIELD
on March 29, 2023
Posted by: margor
from Torrance, CA
I do not get the page yield they state out of these
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, March 30, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you did not get the expected ink yield with your Brother LC401XL2PK. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
In-box approximate Starter Ink Yields:
Black ink with approximate page yield of up to 200 pages in accordance with ISO/IEC 24711.
Yellow ink with approximate page yield of up to 200 pages in accordance with ISO/IEC 24711.
Cyan ink with approximate page yield of up to 200 pages in accordance with ISO/IEC 24711.
Magenta ink with approximate page yield of up to 200 pages in accordance with ISO/IEC 24711.
Replacement LC401 Series approximate Ink Yields:
LC401BK – Black standard yield ink with approximate page yield of up to 200 pages in accordance with ISO/IEC 24711.
LC401Y - Yellow standard yield ink with approximate page yield of up to 200 pages in accordance with ISO/IEC 24711.
LC401C - Cyan standard yield ink with approximate page yield of up to 200 pages in accordance with ISO/IEC 24711.
LC401M - Magenta standard yield ink with approximate page yield of up to 200 pages in accordance with ISO/IEC 24711.
LC401XLBK - Black high yield ink with approximate page yield of up to 500 pages in accordance with ISO/IEC 24711.
LC401XLY - Yellow high yield ink with approximate page yield of up to 500 pages in accordance with ISO/IEXLC 24711.
LC401XLC – Cyan high yield ink with approximate page yield of up to 500 pages in accordance with ISO/IEC 24711.
LC401XLM - Magenta high yield ink with approximate page yield of up to 500 pages in accordance with ISO/IEC 24711.
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support
In-box approximate Starter Ink Yields:
Black ink with approximate page yield of up to 200 pages in accordance with ISO/IEC 24711.
Yellow ink with approximate page yield of up to 200 pages in accordance with ISO/IEC 24711.
Cyan ink with approximate page yield of up to 200 pages in accordance with ISO/IEC 24711.
Magenta ink with approximate page yield of up to 200 pages in accordance with ISO/IEC 24711.
Replacement LC401 Series approximate Ink Yields:
LC401BK – Black standard yield ink with approximate page yield of up to 200 pages in accordance with ISO/IEC 24711.
LC401Y - Yellow standard yield ink with approximate page yield of up to 200 pages in accordance with ISO/IEC 24711.
LC401C - Cyan standard yield ink with approximate page yield of up to 200 pages in accordance with ISO/IEC 24711.
LC401M - Magenta standard yield ink with approximate page yield of up to 200 pages in accordance with ISO/IEC 24711.
LC401XLBK - Black high yield ink with approximate page yield of up to 500 pages in accordance with ISO/IEC 24711.
LC401XLY - Yellow high yield ink with approximate page yield of up to 500 pages in accordance with ISO/IEXLC 24711.
LC401XLC – Cyan high yield ink with approximate page yield of up to 500 pages in accordance with ISO/IEC 24711.
LC401XLM - Magenta high yield ink with approximate page yield of up to 500 pages in accordance with ISO/IEC 24711.
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Can’t get black ink for printer
on March 28, 2023
Posted by: Peter
from Naples,Fl
Have been trying to purchase LC401XL black ink and for weeks says out of stock throughout the USA.
How do you sell a printer and then not have ink available?
How do you sell a printer and then not have ink available?
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, March 29, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand you are experiencing issues finding LC401 cartridges for your Brother machine. We are working hard to get this item back in stock as soon as possible. If you have any questions, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Black Ink Unavailable for WEEEEEEEEEEKS!
on March 23, 2023
Posted by: JMartino
I liked this printer. Now I literally have to go buy a new printer because I am unable to work due to the complete unavailability of compatible black ink. It's beyond me how brother could sell so many of these printers without foreseeing the need for ink. Now this otherwise reliable printer is a paper weight. They have been estimating the product be back in stock for "2-4 weeks" for weeks already. I have no confidence in any availability any time soon.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, March 23, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the Brother LC401XL2PK. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Unfortunately, This item LC401XL2PK is currently out of stock. However, availability is expected soon. we apologizes for any inconvenience this may cause.
Thank you for being a Brother customer. We appreciate your business.
Unfortunately, This item LC401XL2PK is currently out of stock. However, availability is expected soon. we apologizes for any inconvenience this may cause.
Thank you for being a Brother customer. We appreciate your business.
Written by a customer while visiting brother-usa.com