Customer reviews from brother-usa.com
Brother - Genuine LC401XL2PK High Yield 2-Pack Ink Cartridges - Black
Average customer rating
3.6
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
20
4 Stars
2
3 Stars
0
2 Stars
2
1 Star
10
Customer Reviews for Brother - Genuine LC401XL2PK High Yield 2-Pack Ink Cartridges - Black
Customer Rating
1
Inadequate product
on March 3, 2023
Posted by: GMS6
from Syracuse NY
Why am I unable to buy any black ink cartridge LC401.I have done my research and ready to order the corresponding machine, but why would I if I can’t buy black cartridges. I have looked at four different places to order and all are out of stock. I need the machine now, and I can’t have it run out of ink with no cartridges available to purchase.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, March 23, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand you are experiencing issues finding LC401 cartridges for your Brother machine. We are working hard to get this item back in stock as soon as possible. If you have any questions, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Do not buy brother
on April 20, 2023
Posted by: Buck
from NC
Today I threw a practically new Brother into the junk heap. This product is worthless if you cannot buy supplies. Cannon and HP seem to have plenty of ink. They seem to be a more reliable brand if you actually want to use your equipment. See ya Brother.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 21, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the Brother LC401XL2PK. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Can’t get black ink for printer
on March 28, 2023
Posted by: Peter
from Naples,Fl
Have been trying to purchase LC401XL black ink and for weeks says out of stock throughout the USA.
How do you sell a printer and then not have ink available?
How do you sell a printer and then not have ink available?
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, March 29, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand you are experiencing issues finding LC401 cartridges for your Brother machine. We are working hard to get this item back in stock as soon as possible. If you have any questions, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Brother is destroying it's reputation
on April 18, 2023
Posted by: Whatever
from Plymouth, MI
I owned a different Brother printer for years and liked it quite well. I bought a MFC-J1010DW in October and found it to be satisfactory. But I now can't find LC401 ink anywhere online or in local stores, just as several who have recently posted in reviews. I use my printer for my job and can't be without a working printer for long. If the ink situation isn't corrected soon I will be forced to buy another printer. I take no pleasure in it, but I feel an obligation to share my problem with anyone that may benefit from this knowledge. I ran a company for several years. If I were in charge of Brother today, I would inform the COO that he has 10 days to correct the problem. Otherwise I would terminate him/her.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 18, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand you are experiencing issues finding LC401 cartridges for your Brother machine. We are working hard to get this item back in stock as soon as possible. If you have any questions, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Black Ink Unavailable for WEEEEEEEEEEKS!
on March 23, 2023
Posted by: JMartino
I liked this printer. Now I literally have to go buy a new printer because I am unable to work due to the complete unavailability of compatible black ink. It's beyond me how brother could sell so many of these printers without foreseeing the need for ink. Now this otherwise reliable printer is a paper weight. They have been estimating the product be back in stock for "2-4 weeks" for weeks already. I have no confidence in any availability any time soon.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, March 23, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the Brother LC401XL2PK. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Unfortunately, This item LC401XL2PK is currently out of stock. However, availability is expected soon. we apologizes for any inconvenience this may cause.
Thank you for being a Brother customer. We appreciate your business.
Unfortunately, This item LC401XL2PK is currently out of stock. However, availability is expected soon. we apologizes for any inconvenience this may cause.
Thank you for being a Brother customer. We appreciate your business.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Where is the Black Ink you have promised?
on April 17, 2023
Posted by: kijif
from Ohio
Been trying to purchase LC401 BK ink for a new MFC-J1170DW printer, that I really was starting to like...but cant use it for last 3-4 months!! So frustrating, have had advice to go over to Canon brand, and look at purchasing there...a new printer (UGGH) and get it installed, etc... How could this happen? What is going on?
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 17, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand you are experiencing issues finding LC401 cartridges for your Brother machine. We are working hard to get this item back in stock as soon as possible. If you have any questions, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
When will black ink be available?
on April 18, 2023
Posted by: Jenn
from Kansas
I need ink to print things for my home business. Do I need to find another brand of printer? I can't go without ink....
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 19, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand you are experiencing issues finding LC401 cartridges for your Brother machine. We are working hard to get this item back in stock as soon as possible. If you have any questions, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Be honest
on May 20, 2023
Posted by: Unhappy inker
from WA, USA
Still lying. They say "due to strong demand". Complete lie. It is poor supply. Just come out and be honest. It was just a technical issue now it is a corporate integrity issue! I bet this gets a canned response (or deleted).
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, May 22, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the Brother LC401XL2PK. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Due to strong demand, we are experiencing stock fluctuation for some products. We apologize for any inconvenience and thank you for your patience as we continue to work to support your order as quickly as possible.
Unfortunately, the Brother LC401XL2PK is currently out of stock. However, availability is expected soon. We apologize for any inconvenience this may cause.
Below is a link to our web page with the item. We recommend to open the link and click on the where to buy tab next to the out of stock tab. In order to see the other Brother Authorized Dealers that may have the item in stock.
https://www.brother-usa.com/products/LC401XL2PKS
Thank you for being a Brother customer. We appreciate your business.
Due to strong demand, we are experiencing stock fluctuation for some products. We apologize for any inconvenience and thank you for your patience as we continue to work to support your order as quickly as possible.
Unfortunately, the Brother LC401XL2PK is currently out of stock. However, availability is expected soon. We apologize for any inconvenience this may cause.
Below is a link to our web page with the item. We recommend to open the link and click on the where to buy tab next to the out of stock tab. In order to see the other Brother Authorized Dealers that may have the item in stock.
https://www.brother-usa.com/products/LC401XL2PKS
Thank you for being a Brother customer. We appreciate your business.
Written by a customer while visiting brother-usa.com