Customer reviews from otterbox.com
OtterBox - Defender Pro Case & Belt Clip/Stand for Samsung Galaxy S22 Ultra | Color: - Black
Average customer rating
4.4
(276 Reviews)
Rating breakdown 276 reviews
5 Stars
193
4 Stars
34
3 Stars
19
2 Stars
13
1 Star
17
87%of customers recommend this product.
(
144 out of
166)
Customer Reviews for OtterBox - Defender Pro Case & Belt Clip/Stand for Samsung Galaxy S22 Ultra | Color: - Black
Posted by: Sherry
Verified Purchase:Yes
I love the color & weight of the case; however I dropped my phone the day after I purchased it & my screen cracked!
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 6, 2024
Hey Sherry! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
3
Belt clip not really useful but case is OK so far
on March 26, 2024
Posted by: Martin
Verified Purchase:Yes
The case has protected the phone so far but the belt clip doesn't stay on my belt and the phone pops out of the holster about every other way.
Response from otterbox.comBy Customer Service, March 29, 2024
Hello, Martin! We are so sorry to hear you are experiencing a retention issue with your belt clip holster. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
2
Possible defects with new case rubber push button
on June 5, 2024
Posted by: David
Verified Purchase:Yes
The last otterbox for my Galaxy s22 ultra lasted many years until the rubber worn out.
The new case rubber tab that powers up the phone takes several attempts to get phone to power up.
The phone will eventually get up but aggravating 😒
I think this is a defective push button on the case rubber, but I can get it working after several attempts.
The new case rubber tab that powers up the phone takes several attempts to get phone to power up.
The phone will eventually get up but aggravating 😒
I think this is a defective push button on the case rubber, but I can get it working after several attempts.
Response from otterbox.comBy Customer Service, June 5, 2024
Hello, David! We are so sorry to hear that you are experiencing an issue with the button potion of your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation, as we have a great warranty!
Written by a customer while visiting otterbox.com
Posted by: Glider
Verified Purchase:Yes
Excellent as usual both quality of product and in choice and speed of delivery.
Thank you
Thank you
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Therevis no open port in the cover for my android.
Only a flap that is very inconvenient and will eventually tear off. No research was done. Not good.....
Only a flap that is very inconvenient and will eventually tear off. No research was done. Not good.....
Response from otterbox.comBy Customer Service, January 9, 2025
Hello Stephen! Thank you for the feedback on our Defender Series case. We do offer a multitude of case options that do not include a charging port cover.
Written by a customer while visiting otterbox.com
Customer Rating
5
Great case!
on February 26, 2022
Posted by: Dorathy
I purchased this case when I pre-ordered my new phone. It arrived super early and has worked wonderfully since installing the case on my phone. The raised edges protect the screen and still allows for access the the sPen. It does take some getting used to when pulling the sPen out due to the top of the case being so close to the sPen, but it works. I wouldn't trust and other case to provide such a level of protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Best Insurance Policy for S22 Ultra
on May 9, 2022
Posted by: mirleni
The S22 Ultra is an amazing but very big phone, a little scary for an active person who has been known to drop her phones more than once. This case is so well engineered and looks really good (I have Fort Blue). It has already saved my phone more than once. The screen cover much more useful than I had expected: I clip it onto my jeans and keep my phone with me all the time. It is really easy to pop the phone in and out intentionally, and really hard to do it accidentally! Addressing things I've read: The stylus is still perfectly accessible. The cover protecting the charging port is a bit too springy, I use 2 hands, one to plug in the cord and one to hold the cover back, but then it's fine. Some reviewers had speculated that the case would pick up lint and dust -- mine has stayed clean, and the matte finish gives you a good grip on the phone. While I did invest in a good screen protector, I do not see the need for a rear camera protector unless you are in the most rugged of environments...this case keeps it recessed quite far so it is unlikely to be damaged when dropped. There is nothing petite about the phone, and this case adds to it in size and weight. But you know that already if you buy the phone, and the whole point is to keep this big, expensive piece of electronics in good shape while living your life. I am very pleased with my choice. This is my second Otterbox'ed phone, and the first lived a long and healthy life, through hikes and kayaks and running and (yes) dropping, with the help of its case. I am optimistic for this phone too!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Will not stay in holster
on November 16, 2022
Posted by: Steamer471
As usual all good things come to an end. Loved my old Otterboxes except for the last two i have purchased. This S22 ultra is the worst yet. Kept falling out of the holster till finally today my screen cracked. Only had it for less than six months. Seems the cases went bad about the time they stopped including screen protectors. Oh well, will have to find something else. I can't carry my phone in my pocket(it's too big) and the old ones did not have the holster issue.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 23, 2022
Hey there! We're so sorry to hear that. We know that can be a frustrating experience. Though our cases are tough, there are some variables that can't be accounted for. When using that holster, did you try situating your phone into it with the screen facing into your hip? This can help keep things more secure. As far as the built-in screen protector goes, our engineers determined that it would hinder the use of your phone's touchscreen. To provide the best experience possible, we opted to remove that.
Our warranty extends strictly to the case itself, as that is the product that we manufacture, but please give our CS team a call at 1-855-688-7269 and they'd be more than happy to set you up with a replacement holster to make sure everything is up to par.
Warm regards,
OtterBox Customer Service Team
Our warranty extends strictly to the case itself, as that is the product that we manufacture, but please give our CS team a call at 1-855-688-7269 and they'd be more than happy to set you up with a replacement holster to make sure everything is up to par.
Warm regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com