Customer reviews from otterbox.com
OtterBox - Defender Pro Case & Belt Clip/Stand for Samsung Galaxy S22 Ultra | Color: - Black
Average customer rating
4.4
(276 Reviews)
Rating breakdown 276 reviews
5 Stars
193
4 Stars
34
3 Stars
19
2 Stars
13
1 Star
17
87%of customers recommend this product.
(
144 out of
166)
Customer Reviews for OtterBox - Defender Pro Case & Belt Clip/Stand for Samsung Galaxy S22 Ultra | Color: - Black
Customer Rating
4
Great case, doesn't work with my wireless charger.
on February 26, 2022
Posted by: Preppy 21
Typical great protection from otterbox, only problem is my wireless charger doesn't work with this case. I have a defender pro on my s20 ultra and it worked fine with my charger not sure what they changed but that's the only downside so far.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
OtterBox Toughness!
on July 14, 2023
Posted by: Pwharmon
Last weekend I was listening to an audio book as I was mowing with my zero-turn mower. It wasn't until after I finished mowing I realized my phone (Samsung S22 Ultra) was no long in its holder. So, at some point during the 3 plus hours mowing my phone fell out of the OtterBox phone clip and landed on the mower deck.
When I realized where it was I just knew the phone was going to be trashed! But as you can see by the pictures it had very little damage! Thank you OtterBox for making a great product!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The tabs that hold the phone in the belt clip have all ready broke off after less than 30 days
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, March 7, 2022
Yikes. Very sorry to hear and see (literally) that your new Defender Series holster has hit this structural snag, but not to worry — we are on the case! Just ping our handy Otters at 1-855-688-7269 or by way of the link below and we'll be glad to help make sure your S22 Ultra will be secure by your side going forward with a brand-new warranty replacement that is sure to stand the test of time!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Smitty
Verified Purchase:Yes
Honestly the build quality is the same as always, but the fit is bad. Case rattles when you put it down and feels cheap. The camera lenses are really vulnerable.
Response from otterbox.comBy OtterBox, Customer Service Team, March 17, 2022
It's not like an OtterBox to leave room for such internal rattling of the device held within, and we're very sorry to hear that you're having such an unusual and discouraging experience with the Defender Series Pro Case for the Galaxy S22 Ultra.
We're feeling confident that a brand-new warranty will cinch things down properly, and we'd love to help get one in the works. Just give our friendly Otters a call at 1-855-688-7269 and we'll get right on the case!
Best,
OtterBox Customer Service Team
We're feeling confident that a brand-new warranty will cinch things down properly, and we'd love to help get one in the works. Just give our friendly Otters a call at 1-855-688-7269 and we'll get right on the case!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
A bit upsetting
on August 1, 2022
Posted by: MrGalaxy
So the Case seems solid, I feel like it will protect my S22 ultra from drops. I really like the squared off design, not too round, has a sharper look than previous Otterbox cases I've owned.
Then the problem...I noticed that its been scratching the edges of my phone, little nix around the edges, I clean it a lot to make sure no debris is in there but for whatever reason there is something in the inner plastic that's pressing on the edges causing these little damaged areas.. super disappointed as its an expensive phone and wanted to make sure it stays pristine. Would love to get support on this :/
Then the problem...I noticed that its been scratching the edges of my phone, little nix around the edges, I clean it a lot to make sure no debris is in there but for whatever reason there is something in the inner plastic that's pressing on the edges causing these little damaged areas.. super disappointed as its an expensive phone and wanted to make sure it stays pristine. Would love to get support on this :/
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 4, 2022
We are so sorry to hear that you have had such a discouraging experience. It's definitely odd that the edges of your S22 Ultra would take on such scratches, especially since you seem to put a lot of effort into trying to keep debris at bay, though that really does seem like the thing that we cause such a dynamic.
We'd love to learn more about the situation, so please do feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll go from there.
Warmly,
OtterBox Customer Service Team
We'd love to learn more about the situation, so please do feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll go from there.
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Only buy OtterBox cases!
on March 28, 2022
Posted by: Lisa Loo
So nice and sturdy. Our last phones we had for 3 years and not a scratch on them thanks to OtterBox. And it was a no-brainer getting these for our new phones. We especially love the raised edges to protect the screen.
My only request would be please please please have more color choices for the Defender cases! Only having 3 colors to choose from stinks. Green would be awesome! ! Or tan. My husband would really love a dark navy blue like some of your other case styles have. Something other than the current muted colors and black. We Samsung owners should have more choices like the Apple owners do. Just because we like your sturdiest cases doesn't mean we want boring colors ;)
My only request would be please please please have more color choices for the Defender cases! Only having 3 colors to choose from stinks. Green would be awesome! ! Or tan. My husband would really love a dark navy blue like some of your other case styles have. Something other than the current muted colors and black. We Samsung owners should have more choices like the Apple owners do. Just because we like your sturdiest cases doesn't mean we want boring colors ;)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Oksana
Verified Purchase:Yes
Love the fit and look of this case. Getting good grip in hands.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
What happened to the built in screen protector?
on August 1, 2022
Posted by: Deevolution
I have purchased Otter box cases in the past and wasn’t disappointed until the one for my galaxy S22 ultra. The built in practically indestructible screen protector is gone. The so called glass protectors on the market now, have to be purchased by the gross. They are frequently cracking even with average use. Bring back the solid screen protector.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 2, 2022
Thanks for letting us know about your preference for the integrated plastic screen protector that was a longstanding feature of our signature Defender Series. We actually weren't fans of how that design interacts with many of today's larger devices, especially ones with slightly curved screens. In fact, glass screen protectors weren't really cutting for the S22 Ultra experience we wanted to accentuate either, so we've created two entirely different options—the Clearly Protected Film and Alpha Flex screen protectors.
Either of these can serve as an excellent companion to your Defender Seris Pro Case, and you can check them out on our website. And give us a call at 1-855-688-7269 with any questions and we'll always be happy to talk shop!
Cheers,
OtterBox Customer Service Team
Either of these can serve as an excellent companion to your Defender Seris Pro Case, and you can check them out on our website. And give us a call at 1-855-688-7269 with any questions and we'll always be happy to talk shop!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com