Customer reviews from otterbox.com
OtterBox - Defender Pro Case & Belt Clip/Stand for Samsung Galaxy S22 Ultra | Color: - Black
Average customer rating
4.4
(276 Reviews)
Rating breakdown 276 reviews
5 Stars
193
4 Stars
34
3 Stars
19
2 Stars
13
1 Star
17
87%of customers recommend this product.
(
144 out of
166)
Customer Reviews for OtterBox - Defender Pro Case & Belt Clip/Stand for Samsung Galaxy S22 Ultra | Color: - Black
Posted by: Erik F
Verified Purchase:Yes
Great case and graeat customer service. Easy to get a replacement.
Written by a customer while visiting otterbox.com
Posted by: Angie Grl
Verified Purchase:Yes
Love love my case!! Its the best one of all my cases so far!! Ive bought 4 cases plus this one. Ive been thru 2 broken phones from cases Ive spent good money on!
Thanks Otter Box!! :)
Thanks Otter Box!! :)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Great product but needed
Verified Purchase:Yes
I am happy with the product. Your installation info needs help. I got on YouTube and got it done
Written by a customer while visiting otterbox.com
Customer Rating
3
Good for back phone sides
on June 6, 2023
Posted by: Sony m in
It doesnt protect actual screen just sides. You still need screen protector
Response from otterbox.comBy OtterBox, Customer Service Support, June 7, 2023
We apologize if the Defender Series Pro case for your Galaxy S22 Ultra wasn't what you were hoping for. You're correct in saying this case does not include a built-in screen protector, but it does feature raised edges around your screen to assist with drop protection. For folks looking for that next level of protection, we designed this case to be seamlessly compatible with any of our trusted screen protectors. Please feel free to give our CS team a ring at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
4
Case is slightly too large
on June 21, 2023
Posted by: Jaddded
The case protects my phone (and I drop off it a lot) but it is slightly too tall for the phone. This allows the phone to shift up and down, all the paint has worn off of the edges of the phone. You can see the worn off paint on the inside of the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Popsocket
on July 15, 2023
Posted by: Levinos
I wish that I could stick Popsockets or magnets to the case. I've used them for years but they really need to have built in Popsocket options again or a smooth plastic section to which a pop socket could stick to. The plastic inner case could have some thin padding inside to prevent scratches to the phone. If it wasn't for these two call outs, I'd give the case a 4 star rating.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, July 17, 2023
Hi there! We're sorry to hear about your frustrations with our Defender Series case for your Galaxy S22 Ultra. We are always looking for ways to improve our products, so we greatly appreciate your feedback. In the meantime, we would recommend checking out our Commuter Series cases, or our Symmetry Series cases. If you have any questions, give us a ring at 1-855-688-7269 and we would be happy to help how we can.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Needs Work
on October 7, 2023
Posted by: Kazakh
Throught the time I have had otterboxes, I have loved the drop protection. The drop protection is extremely amazing! But... they need to work on adding something to protect my phone from the finish being worn off and to help keep it stationary inside the plastic piece that snaps your phone in place like a foam piece around the inside of the plastic piece. Other than that my samsung galaxy s22 ultras finish on the sides all the way around is really messed up. Very disappointed in otterbox.
Response from otterbox.comBy Customer Service, October 12, 2023
Hello! We apologize that a fit issue or excess mobility of the device in the case may have caused an issue for you. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement to ensure the device fits snugly in the case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
5
Good case
on December 8, 2023
Posted by: Gmom
So far so good! It has a good grip and I like the all around protection. The cover for the charging port is necessary, even though it can be troublesome. That's not the fault of the case, it's "operator error". My son is a paramedic and this is the only case he uses.
Written by a customer while visiting otterbox.com