Customer reviews from otterbox.com
OtterBox - Defender Pro Case & Belt Clip/Stand for Samsung Galaxy S22 Ultra | Color: - Black
Average customer rating
4.4
(276 Reviews)
Rating breakdown 276 reviews
5 Stars
193
4 Stars
34
3 Stars
19
2 Stars
13
1 Star
17
87%of customers recommend this product.
(
144 out of
166)
Customer Reviews for OtterBox - Defender Pro Case & Belt Clip/Stand for Samsung Galaxy S22 Ultra | Color: - Black
Posted by: disappointed
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Nick
Verified Purchase:Yes
The Holster sucks it doest stay where u clip it ...ive used these cases for every phone but imbsurevibwill switch now
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 22, 2022
Hi, Nick!
We're sorry to hear that you're not feeling confident with your Defender Series Pro! We appreciate your feedback about the belt clip not securely holding your device, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement holster. Give us a ring at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not feeling confident with your Defender Series Pro! We appreciate your feedback about the belt clip not securely holding your device, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement holster. Give us a ring at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
No Good
on February 28, 2022
Posted by: BeachLifeisMyLife
Makes phones Heavier, I found it made the S22Ultra INCREDIBLY HEAVY and UNBEARABLE. I bought this same one for my S21Ultra which also made it heavier and no longer use it. I've always loved the Otterbox defender series, but because new Galaxy phones have gotten heavier the Defender Series cases make the phone even heavier than they already are. Best cases but not for the new Galaxy phones that's for sure
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 1, 2022
Sorry to hear the Defender Series Pro Case is a bit too substantial for your needs and taste this time around with your new Galaxy S22 Ultra.
Sounds like there was a similar issue with your previous case/device combo as well. Did you happen to check out any of our other streamlined models as an alternative? Although something like our Symmetry Series will have a significantly lower profile, it still performs great under the rigors of our Drop+ Protection testing program, especially when paired with one of our screen protectors!
Feel free to check out that option by way of the link below, and definitely give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to talk shop!
https://www.otterbox.com/en-us/galaxy-s22-ultra/symmetry-series-antimicrobial-case/77-86438.html#start=1
Best,
OtterBox Customer Service Team
Sounds like there was a similar issue with your previous case/device combo as well. Did you happen to check out any of our other streamlined models as an alternative? Although something like our Symmetry Series will have a significantly lower profile, it still performs great under the rigors of our Drop+ Protection testing program, especially when paired with one of our screen protectors!
Feel free to check out that option by way of the link below, and definitely give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to talk shop!
https://www.otterbox.com/en-us/galaxy-s22-ultra/symmetry-series-antimicrobial-case/77-86438.html#start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Dave Pierce
Verified Purchase:Yes
Pretty standard Otter Box fair. Where this one falls down is the power button needs to be recessed or material built up around it. I carry my phone in my back pocket. Invarabily the button gets depressed a bad things happen. I have used Otter Box for years on many phones and have always been happy with them. This one is the first that has let me down.
Response from otterbox.comBy OtterBox, Customer Service Team, April 18, 2022
Thanks for the heads-up on the struggles you've had with the power button cover of the Defender Series Case. Our internal testing didn't give us cause for concern about this type of dynamic, so we're hopeful that a brand-new warranty replacement will give you no such trouble going forward.
Let's give that a go as a first step and see if it resolves the issue. Just give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get one in the works.
Best,
OtterBox Customer Service Team
Let's give that a go as a first step and see if it resolves the issue. Just give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get one in the works.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: LADYG
Verified Purchase:Yes
Unnecessarily bulky and heavy. Otterbox really needs to adapt to modern phones. They have been making the same bulky boring heavy cases for years.
Response from otterbox.comBy OtterBox, Customer Service Team, April 4, 2022
We're sorry to hear our Defender Series Pro Case is feeling a bit too substantial for your needs and taste. We actually do offer a wide range of cases to give our Otter friends and fans various options for protection, depending on what they're interested in.
Feel free to check out our streamlined Symmetry Series Case by way of the link below, and definitely give us a call at 1-855-688-7269 with any questions and we'll always be happy to help!
https://www.otterbox.com/en-us/cute-galaxy-s22-ultra-case-black/77-86439.html?dwvar_77-86439_color=Black&cgid=galaxy-s22-ultra
Best,
OtterBox Customer Service Team
Feel free to check out our streamlined Symmetry Series Case by way of the link below, and definitely give us a call at 1-855-688-7269 with any questions and we'll always be happy to help!
https://www.otterbox.com/en-us/cute-galaxy-s22-ultra-case-black/77-86439.html?dwvar_77-86439_color=Black&cgid=galaxy-s22-ultra
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Hampton3420
Verified Purchase:Yes
One would think that you could get a case that actaully matches the galaxy s22ultra from otterbox. I have a green phone closes natch is blue. Theres not even a blue s2ultra.
Response from otterbox.comBy OtterBox, Customer Service Team, March 14, 2022
Appreciate the candid feedback on your interest in more color options for the Defender Series Case for the S22 Ultra. Although our team isn't privy to all of the ins and outs about how color finishes are determined for any given case series, we do know just the right Otters to share your thoughts with.
In the meantime, perhaps there's something else in our lineup for your current device that you'd be happier with. You can take a look by way of the link below, and definitely give us a call at 1-855-688-7269 with any questions and we'll always be happy to talk shop!
https://www.otterbox.com/en-us/galaxy-s22-ultra
Best,
OtterBox Customer Service Team
In the meantime, perhaps there's something else in our lineup for your current device that you'd be happier with. You can take a look by way of the link below, and definitely give us a call at 1-855-688-7269 with any questions and we'll always be happy to talk shop!
https://www.otterbox.com/en-us/galaxy-s22-ultra
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com