Customer reviews from otterbox.com
OtterBox - Defender Pro Case & Belt Clip/Stand for Samsung Galaxy S22 Ultra | Color: - Black
Average customer rating
4.4 out of 5
4.4
(276 Reviews)
Open Ratings Snapshot
Rating breakdown 276 reviews
5 Stars
193
4 Stars
34
3 Stars
19
2 Stars
13
1 Star
17
87%of customers recommend this product. 
(
144 out of 166
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Defender Pro Case & Belt Clip/Stand for Samsung Galaxy S22 Ultra | Color: - Black
Customer Rating
2 out of 5
2
Started out good
on March 2, 2023
Posted by: randoCOguy
The case started out good and has serious protection. I ran into a lot of accessories not working with the phone because the case was so thick. The blue outer cover didn't fit well after a few months. It was stretched out and kept falling off. I wouldn't buy another case of this style again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 7, 2023
Hey there! We're thrilled to hear you've found the protection offered by the Defender Series Pro case for your Galaxy S22 Ultra to be up to your standards so far. We apologize for any inconvenience you've had, but since we don't perform any third party testing, we're unable to guarantee the compatibility between our case and another company's product. If you're experiencing some stretching with this case though, there's no need to worry! We've got you covered with our limited lifetime product warranty. Just give our awesome Otters a ring at 1-855-688-7269 and they'd be glad to go over your replacement options with you.

Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Ok case. Big.
on February 28, 2022
Posted by: Jdp1
I bought this case thinking it had a port cover for the S-pen. It does not. It would help if the case description and pictures were more descriptive and less hyperbole. Anyone who has owned a Note series phone knows how the S-pen is prone to getting stuck from dust/grit.
It definitely makes the phone larger. Will probably look for a different case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 1, 2022
We're sorry to disappoint with the lack of an S-Pen cover on the Defender Series Pro Case for the new Galaxy S22 Ultra. Although you bring up a valid point about the potential for debris infiltration, we believe that risk is minimal and have opted to instead allow for immediate access to the stylus.

That said, we love hearing feedback from the folks using our products, and we will definitely make sure to share yours with our quality and design teams for their reference going forward. If we can be of any further Otter assistance, please feel welcome to give us a call at 1-855-688-7269 and we'll always be happy to help!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Good case...one improvement needed
on March 27, 2022
Posted by: Public Defender user
Verified Purchase:Yes
Grat protection but slways disappointed because the charging port cover because it is just attached rubber so after daily use it eventually just tears where it is attached. Improvement needed there. But other than that it is a good case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
OtterBox Rocks!
on April 13, 2022
Posted by: Sally S
Verified Purchase:Yes
This is my third or fourth OtterBox. I will use nothing but their products because they work! I'm a klutz and have dropped my phones more times than I can count. But my OtterBoxes always come through. When I got my latest phone, the first thing I ordered was a new OtterBox. Love the purple color, too.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Great case with one exception!
on December 5, 2022
Posted by: Dakota8908
So I've been using otterbox for the last probably 10 years. I always get the defenders because I work in plants outside so I need all the protection I can get. I've had this particular case on my s22 ultra for the last 6 months or so and it has worked wonders. I've dropped different phones from ladders, lap, car doors, and even a manlift at about 25' and no busted screens or broken phones and at 25'+ that says something. Anyway the reason for only 4 stars is the dust and dirt that get in the sides and behind the case. The case is not that easy to get off to clean but all that dirt etc have scratched the sides, back, and front edge of my phone. So great case BUT if you don't clean it every day then it'll get scratches from case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
great if you're using just the case
on March 7, 2023
Posted by: Rymel
the case is great, nothing is wrong with it so far after many drops and frequently opening and closing the charge port cover. but even otterbox's own screen protector hits up against the case's edges, leaving unsightly bubbles around the entire rim of the screen protector. i'd also really appreciate it if they kept up with the times and added some sort of support for magnetic phone mounts given the size of the case. preferably an integrated plate, but i'd be happy with a recessed mounting area molded into the outside of the hard case so i can put my own on and the rubber is still flat (yes, i can still feel it under there). ended up just putting it on the outside, but now the rubber backing's negated entirely for grip and it slides off surfaces easily, and fast. other than that, always ran defender cases and only broke a screen once (thanks curved screen bs)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
no wireless charging
on March 31, 2022
Posted by: nunya48
Verified Purchase:Yes
although this was advertised as being able to wirelessly charge my S22 plus phone, IT DOES NOT!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 5, 2022
Hi there!

We're sorry to hear about your disappointment with your Defender Series Pro! While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. Additionally, we recommend OtterBox Power accessories for the best wireless charging experience. If you end up running into any issues with your case, please don't hesitate to reach out to our stellar team of Customer Service Otters through the link below, or give us a ring at 1-855-688-7269.

Contact us: https://www.otterbox.com/en-us/contact-us

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
My outer black clip case broke in under a month
on April 3, 2022
Posted by: Cheis
Verified Purchase:Yes
My outer black clip case broke in under a month of use
Response from otterbox.comBy OtterBox, Customer Service Team, April 4, 2022
We're sorry to see (literally) that the holster of your Defender Series Pro Case has sustained such damage during its first month on the job, but the good news is that it won't be a problem for our handy Otters to help fix things up with a brand-new warranty replacement to make sure everything is properly dialed in going forward!

Just drop us a line at 1-855-688-7269 or through the link below and we'll be glad to help get one in the works!

https://www.otterbox.com/en-us/warranty-begin

Best,
OtterBox Customer Service Team

Written by a customer while visiting otterbox.com
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