Customer reviews from greenworkstools.com
Greenworks - 24V 12" Brushless Cordless Compact Chainsaw - Tool Only, Battery and Charger Not Included
Average customer rating
4.4
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
62
4 Stars
10
3 Stars
4
2 Stars
3
1 Star
5
85%of customers recommend this product.
(
62 out of
73)
Customer Reviews for Greenworks - 24V 12" Brushless Cordless Compact Chainsaw - Tool Only, Battery and Charger Not Included
Posted by: JJJGG
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a great small chain saw. It has lots of long-lasting power. Its light weight makes it easy to use.
Written by a customer while visiting greenworkstools.com
Posted by: timi
Verified Purchase:Yes
Easy to put together, add oil, and start cutting. Works nicely with the 24V batteries
Written by a customer while visiting greenworkstools.com
Posted by: BAM6
from MI
Gender:Male
Verified Purchase:Yes
It’s light, perfect for small jobs in the backyard or clearing branches to hang tree stands.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Quality for the price
on July 14, 2022
Posted by: Xtian
from Montana
Gender:Male
I bought this saw a couple weeks ago over another brand saw. For the money, I got twice the saw and charger/battery. No brained!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Beverly H
from Corfu NY
Gender:Female
Verified Purchase:Yes
I am a 63 year old widow and I found the Greenworks Chainsaw to be very easy to start and handle. Just charge the battery and push a button..its that easy. And its light weight also so no heavy lifting.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Sue from Pittsburgh
from Pittsburgh, PA
Gender:Female
Verified Purchase:Yes
24V 10" Cordless Chainsaw w/ 2.0 Ah Battery worked great this past weekend!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Disappointed-Chain Doesn’t Stay On
on July 3, 2022
Posted by: AngieArch
from Pittsburgh, PA
Gender:Female
The pole saw is completely useless because the chain does not stay on. Such a waste of money.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, July 4, 2022
Hello AngieArch,
Thank you for your feedback. We are sorry to hear that you have experienced an issue with the chain staying on the bar.
Chainsaw chains can come off due to multiple reasons such as worn-down bars, worn-down sprockets, and wrongly set chain tension. Please check the chain tension and condition of all parts prior to using. If anything is worn or damaged, replace parts before using again.
Replace the bar if:
• the groove is not fit with the height of the drive links (which must never touch the bottom).
• the inside of the guide bar is worn and make the chain lean to one side.
Chain Tension:
Chains should be tensioned before use. Check intermittently throughout each chore to make sure the chain is kept properly tensioned. A correctly tensioned chain should only pull away from the bar enough to fit a dime (10c) between the teeth and the bar.
*Do not tension a chain after you have finished using the tool. The hot metal expands. If the chain is tension when hot, then allow to cool. The contracting metal could potentially damage the chain, the bar and even the unit Wait until the next day for use (or at least until cooled) before tensioning.
Should you have any further questions or warranty needs, please feel speak to Greenworks Customer Care at 1-888-909-6757 (1-888-90WORKS).
Thank you for your feedback. We are sorry to hear that you have experienced an issue with the chain staying on the bar.
Chainsaw chains can come off due to multiple reasons such as worn-down bars, worn-down sprockets, and wrongly set chain tension. Please check the chain tension and condition of all parts prior to using. If anything is worn or damaged, replace parts before using again.
Replace the bar if:
• the groove is not fit with the height of the drive links (which must never touch the bottom).
• the inside of the guide bar is worn and make the chain lean to one side.
Chain Tension:
Chains should be tensioned before use. Check intermittently throughout each chore to make sure the chain is kept properly tensioned. A correctly tensioned chain should only pull away from the bar enough to fit a dime (10c) between the teeth and the bar.
*Do not tension a chain after you have finished using the tool. The hot metal expands. If the chain is tension when hot, then allow to cool. The contracting metal could potentially damage the chain, the bar and even the unit Wait until the next day for use (or at least until cooled) before tensioning.
Should you have any further questions or warranty needs, please feel speak to Greenworks Customer Care at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Greenworks CS40B00 chainsaw
on May 20, 2022
Posted by: Anonymous
from Portsmouth OH
Gender:Male
Cheapo plastic toy chainsaw at a premium price. I used it for one day, and I'm returning it. Absolute rubbish!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, May 20, 2022
Hello,
Thank you for your review. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations. If you wish to address your concerns directly with one of our product specialists, please give us a call at 1-888-909-6757 (1-888-90WORKS).
Thank you for your review. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations. If you wish to address your concerns directly with one of our product specialists, please give us a call at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com