Customer reviews from greenworkstools.com
Greenworks - 24V 12" Brushless Cordless Compact Chainsaw, Tool Only, Battery and Charger Not Included - Green
Average customer rating
3.8
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
9
4 Stars
0
3 Stars
2
2 Stars
2
1 Star
2
67%of customers recommend this product.
(
8 out of
12)
Customer Reviews for Greenworks - 24V 12" Brushless Cordless Compact Chainsaw, Tool Only, Battery and Charger Not Included - Green
Customer Rating
5
Great Little Chain Saw
on October 14, 2025
Posted by: Googles
from SC
Gender:Female
[This review was collected as part of a promotion.] I wanted something light weight for my yard trimming chores and this fits the bill. Also, it's a hard little worker and can cut through wood that I didn't know if it could. Overall, I would definitely recommend this product for a female avid gardener.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Cpma
from Usa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Leaks bar oil everywhere. Underpowered, stalls and bounces off shredding the limb. Would not buy again
Pros: Cost-Saver, Easy to Use, Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 29, 2025
Hello Cpma. Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Surprisingly strong little chainsaw
on August 18, 2025
Posted by: Captain Dexter
from North Carolina
Gender:Male
[This review was collected as part of a promotion.] More capable than I expected. Great purchase. I recently moved and needed to clear some trees in a wooded area ( 2-3 inch trees/saplings and fallen dead trees). I debated going for a gas chainsaw but elected to try the 24V as I already have a few tools with the 24V (the 4 amp was a nice boost). I’m glad I stuck with the battery saw for my simple needs. It was surprisingly efficient, balanced light weight, quiet and very capable. Multiple sessions of use, I ran out of resolve before I ran out of battery. After my initial positive impressions, I eventually decided to even take a (successful) shot at a recently cracked 40’ pine tree that needed to be safely brought down. What a wonderful tool! I’m glad I bought it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Works but chain keeps coming loose and popping off
on May 26, 2025
Posted by: LakeTiger6
from Missouri
Gender:Male
I've had the saw for a year now. Its plenty capable for my needs cutting small limbs, trees, and some girdle and spray. The biggest issue, the chain jumps off the bar easily. I've been cutting with gas powered saws my whole life so I'm experienced when it comes to saw operation. I would not recommend any back cut with this or it will be jumping off the saw.
Pros: Easy to Use
Response from greenworkstools.comBy Greenworks, May 28, 2025
Hello LakeTiger6.
Thank you for sharing your experience. We are sorry to hear about the challenges you have experienced and that you do not recommend our machine. The chain on a Greenworks chainsaw might come off due to incorrect tension, a worn or damaged chain, a worn sprocket or bar, or the bar becoming misaligned. It seems like you have taken all the right steps. You may want to double check the chain tension; it may be too loose. A chain that is too loose can easily slip off the bar, especially during cutting. New chains stretch and require frequent adjustment, so check and adjust the tension regularly, especially when using a new chain. Please review the video shared for a better demonstration on how to adjust the chain tensioning. You can view the video here (https://www.youtube.com/watch?v=F-KpMFu4IdY). If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Thank you for sharing your experience. We are sorry to hear about the challenges you have experienced and that you do not recommend our machine. The chain on a Greenworks chainsaw might come off due to incorrect tension, a worn or damaged chain, a worn sprocket or bar, or the bar becoming misaligned. It seems like you have taken all the right steps. You may want to double check the chain tension; it may be too loose. A chain that is too loose can easily slip off the bar, especially during cutting. New chains stretch and require frequent adjustment, so check and adjust the tension regularly, especially when using a new chain. Please review the video shared for a better demonstration on how to adjust the chain tensioning. You can view the video here (https://www.youtube.com/watch?v=F-KpMFu4IdY). If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Posted by: Laughy
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This chain saw makes cutting tree stumps easy peasy. Especially since I'm trying to keep the yard clean since my husband is unable to help as his health is declining. Great products. I have four tools now and all use the same battery. Love this option.
Pros: Convenient, Cost-Saver, Easy to Use, Durable, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: JJJGG
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a great small chain saw. It has lots of long-lasting power. Its light weight makes it easy to use.
Written by a customer while visiting greenworkstools.com
Posted by: BAM6
from MI
Gender:Male
Verified Purchase:Yes
It’s light, perfect for small jobs in the backyard or clearing branches to hang tree stands.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Greenworks CS40B00 chainsaw
on May 20, 2022
Posted by: Anonymous
from Portsmouth OH
Gender:Male
Cheapo plastic toy chainsaw at a premium price. I used it for one day, and I'm returning it. Absolute rubbish!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, May 20, 2022
Hello,
Thank you for your review. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations. If you wish to address your concerns directly with one of our product specialists, please give us a call at 1-888-909-6757 (1-888-90WORKS).
Thank you for your review. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations. If you wish to address your concerns directly with one of our product specialists, please give us a call at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com