Customer reviews from greenworkstools.com
Greenworks - 24V 12" Brushless Cordless Compact Chainsaw - Tool Only, Battery and Charger Not Included
Average customer rating
4.4
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
62
4 Stars
10
3 Stars
4
2 Stars
3
1 Star
5
85%of customers recommend this product.
(
62 out of
73)
Customer Reviews for Greenworks - 24V 12" Brushless Cordless Compact Chainsaw - Tool Only, Battery and Charger Not Included
Customer Rating
5
good tool
on May 22, 2026
Posted by: rws1
great for backyard cleanup cleanup and trimming. super easy to use one handed. i wore the chain out in 2 years.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Features
on March 21, 2026
Posted by: LouH
from Winston Salem NC
Gender:Male
[This review was collected as part of a promotion.] I bought this pruning saw for myself for Christmas. I anticipate using it a lot this year. My only complaint is the difficulty of opening the box and registering the saw. Both were cumbersome and difficult to do.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Nice Compact Chainsaw
on February 20, 2026
Posted by: Broville
from Oklahoma
[This review was collected as part of a promotion.] Purchased the 24V 10" Cordless Battery Operated Chainsaw. I was pleasantly surprised. I already had a battery. I filled the saw with lubricant oil, charged the battery, plugged in the battery, and the saw operated very nicely. I use this saw for small jobs but it really works well. I would buy it again.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Chef I
from Land O Lakes Florida
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] great easy to operate cuts quickly and good battery life per charge
Pros: Convenient, Easy to Use, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Daleen Lewis
from Niagara Falls NY
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This product was perfect for me since I already own a battery powered mower by Greenworks. It works well for the small tree branches and shrubs in my yard. I would recommend this product to anyone.
Pros: Environmentally Safe
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Little Chain Saw
on October 14, 2025
Posted by: Googles
from SC
Gender:Female
[This review was collected as part of a promotion.] I wanted something light weight for my yard trimming chores and this fits the bill. Also, it's a hard little worker and can cut through wood that I didn't know if it could. Overall, I would definitely recommend this product for a female avid gardener.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Cpma
from Usa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Leaks bar oil everywhere. Underpowered, stalls and bounces off shredding the limb. Would not buy again
Pros: Cost-Saver, Easy to Use, Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 29, 2025
Hello Cpma. Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Doesn't work
on September 17, 2025
Posted by: mom to Baxter and Sasha
from Savannah, GA
Gender:Female
[This review was collected as part of a promotion.] i received this product, charged the battery and was eager to try it out. It worked for about 10 seconds and stopped and would not start again, Very disappointed with the product. Will try again tomorrow to see if it works.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 18, 2025
Hello mom to Baxter and Sasha. We are sorry to hear about the issue you are experiencing. If your 24V 6" Pruner Saw runs but does not cut properly, or stops after a few seconds, it is likely entering protection mode to prevent damage. Simply release the trigger and restart the tool. Be sure the chain is tensioned correctly, kept sharp, and let the saw do the work without forcing it. If after attempting the troubleshooting tip and, the problem persists. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30AM – 5PM EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. Saturday: 9AM to 5PM EST. Sunday: 9AM to 5PM EST. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change.
Written by a customer while visiting greenworkstools.com