Customer reviews from greenworkstools.com
Greenworks - 24V 12" Brushless Cordless Compact Chainsaw - Tool Only, Battery and Charger Not Included
Average customer rating
4.4
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
62
4 Stars
10
3 Stars
4
2 Stars
3
1 Star
5
85%of customers recommend this product.
(
62 out of
73)
Customer Reviews for Greenworks - 24V 12" Brushless Cordless Compact Chainsaw - Tool Only, Battery and Charger Not Included
Customer Rating
5
on September 9, 2025
Posted by: DIY Lady
[This review was collected as part of a promotion.] This is an ideal saw for a small Lady who does their own yard work. Light weight and handles well.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Surprisingly strong little chainsaw
on August 18, 2025
Posted by: Captain Dexter
from North Carolina
Gender:Male
[This review was collected as part of a promotion.] More capable than I expected. Great purchase. I recently moved and needed to clear some trees in a wooded area ( 2-3 inch trees/saplings and fallen dead trees). I debated going for a gas chainsaw but elected to try the 24V as I already have a few tools with the 24V (the 4 amp was a nice boost). I’m glad I stuck with the battery saw for my simple needs. It was surprisingly efficient, balanced light weight, quiet and very capable. Multiple sessions of use, I ran out of resolve before I ran out of battery. After my initial positive impressions, I eventually decided to even take a (successful) shot at a recently cracked 40’ pine tree that needed to be safely brought down. What a wonderful tool! I’m glad I bought it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Perfect size for clearing branches, limbs, and small trees. Light but power
on August 1, 2025
Posted by: Oldtimegent
from Newburgh, Indiana
Gender:Male
[This review was collected as part of a promotion.] Used the first time dat and was very impressed. Does great for it's light weight and small size. Ease to handle.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Disappointed
on August 1, 2025
Posted by: CMb99
from Minnesota
Gender:Male
[This review was collected as part of a promotion.] I've been pretty happy with the chainsaw but it's tensioner mechanism is weak. Whatever component is supposed to keep the chain tight doesn't work anymore. I found a replacement for almost half the price of the saw. I'll probably try to find a more reliable tool. I bought it to use the same battery as my pole saw. I'm quite happy with it. This one is a bit of a disappointment.
Pros: Convenient, Easy to Use
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 5, 2025
Hello CMb99.
We are sorry to hear about your experience with the chain tension and any frustration it may have caused. If you're encountering any issues, we recommend watching the following video, which may help resolve the problem: (https://youtu.be/Zg4EaAj8kY4?t=68)
If you continue to have trouble or need further assistance, please do not hesitate to reach out to us on 1-888-909-6757 or by Live chat on (www.greenworkstools.com). We are here to help.
We are sorry to hear about your experience with the chain tension and any frustration it may have caused. If you're encountering any issues, we recommend watching the following video, which may help resolve the problem: (https://youtu.be/Zg4EaAj8kY4?t=68)
If you continue to have trouble or need further assistance, please do not hesitate to reach out to us on 1-888-909-6757 or by Live chat on (www.greenworkstools.com). We are here to help.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
So simple
on July 17, 2025
Posted by: Joe42
from Houghton, Michigan
Gender:Male
[This review was collected as part of a promotion.] I just got this handy saw and wow. It is so easy to use and very powerful. It made short work of thick branches.
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Very useful tool
on July 3, 2025
Posted by: 723rag
from austin, Tx
Gender:Male
[This review was collected as part of a promotion.] bought the tool to trim branches that I will be chipping since, I did not want to use a large chain saw. It works great, one handed and light and much safer for smaller branches than a larger two hand chainsaw.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Works but chain keeps coming loose and popping off
on May 26, 2025
Posted by: LakeTiger6
from Missouri
Gender:Male
I've had the saw for a year now. Its plenty capable for my needs cutting small limbs, trees, and some girdle and spray. The biggest issue, the chain jumps off the bar easily. I've been cutting with gas powered saws my whole life so I'm experienced when it comes to saw operation. I would not recommend any back cut with this or it will be jumping off the saw.
Pros: Easy to Use
Response from greenworkstools.comBy Greenworks, May 28, 2025
Hello LakeTiger6.
Thank you for sharing your experience. We are sorry to hear about the challenges you have experienced and that you do not recommend our machine. The chain on a Greenworks chainsaw might come off due to incorrect tension, a worn or damaged chain, a worn sprocket or bar, or the bar becoming misaligned. It seems like you have taken all the right steps. You may want to double check the chain tension; it may be too loose. A chain that is too loose can easily slip off the bar, especially during cutting. New chains stretch and require frequent adjustment, so check and adjust the tension regularly, especially when using a new chain. Please review the video shared for a better demonstration on how to adjust the chain tensioning. You can view the video here (https://www.youtube.com/watch?v=F-KpMFu4IdY). If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Thank you for sharing your experience. We are sorry to hear about the challenges you have experienced and that you do not recommend our machine. The chain on a Greenworks chainsaw might come off due to incorrect tension, a worn or damaged chain, a worn sprocket or bar, or the bar becoming misaligned. It seems like you have taken all the right steps. You may want to double check the chain tension; it may be too loose. A chain that is too loose can easily slip off the bar, especially during cutting. New chains stretch and require frequent adjustment, so check and adjust the tension regularly, especially when using a new chain. Please review the video shared for a better demonstration on how to adjust the chain tensioning. You can view the video here (https://www.youtube.com/watch?v=F-KpMFu4IdY). If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Posted by: Laughy
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This chain saw makes cutting tree stumps easy peasy. Especially since I'm trying to keep the yard clean since my husband is unable to help as his health is declining. Great products. I have four tools now and all use the same battery. Love this option.
Pros: Convenient, Cost-Saver, Easy to Use, Durable, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com