Customer reviews from brother-usa.com
Brother - MFCL8905CDW 7 in. Color Touchscreen Copy/Fax/Print/Scan Color Laser All-in-One Printer - Gray
Average customer rating
4.3
(651 Reviews)
Rating breakdown 651 reviews
5 Stars
398
4 Stars
138
3 Stars
53
2 Stars
22
1 Star
40
89%of customers recommend this product.
(
240 out of
271)
Customer Reviews for Brother - MFCL8905CDW 7 in. Color Touchscreen Copy/Fax/Print/Scan Color Laser All-in-One Printer - Gray
Customer Rating
1
Fax feature
on October 16, 2023
Posted by: Jimmy
from Shawnee
Trying to set up the fax is a nightmare not user friendly. Still can figure it out.
Response from brother-usa.comBy Brother Customer Service, October 17, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having fax issues with your Brother MFCL8905CDW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Always go Brother
on October 23, 2023
Posted by: John Sorenson
AMAZING! Only complaint is the yellow lines on a very colorful picture but it might not even be the brother print causing the lines. Have had brother printers my whole career and they are pure quality.
Wish I could give 5 stars, just not sure how to even get ahold of them like most other companies these days but want awesome get the Brother!!
Wish I could give 5 stars, just not sure how to even get ahold of them like most other companies these days but want awesome get the Brother!!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Printer is great, supplies very expensive.
on October 24, 2023
Posted by: Robert
This printer is great, but supplies are very expensive. Even though I print 99% of the time in black & white, the color toners keep going down. Why? Taking the printer alone, this would be 5 stars. When you consider the total cost of ownership, it is just average.
Response from brother-usa.comBy Brother Customer Service, October 25, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
We regret that you found the cost of our consumables to be expensive. Brother International Corporation offers genuine Brother Products at full manufacturers suggested retail price. It is our intention to provide service and a full line of consumables to our customers so that if you cannot find a particular consumable at your local retailer or dealer, you can conveniently purchase them through us. Our dealers and distributors could run, independently, special promotions that sometimes would allow customers to purchase machines and/or accessories at a lower price. We are not in competition with our dealers or distributors.
The Brother MFCL8900CDW will print using color toner if the print job was being sent in color mode. Even if the document looks black and white, the software program may tell the machine to print using color. If you want to print using only the black toner, you can configure the print job to monochrome in the printer driver settings.
Even when the printer driver is set to Monochrome mode. The Brother MFCL8900CDW will still use the color cartridges during initialization of the machine when the machine is turned off/on, during the cleaning cycle, and during the calibration and registration process, which results in the toner cartridge rotations. Due to that reason you will eventually get a 'Replace Toner' message for the color cartridges.
Below is a link on how to print black and white.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32309210003/workspaceContext/workspace/processedPrint/Answer/52457
Thank you for being a Brother customer.
We regret that you found the cost of our consumables to be expensive. Brother International Corporation offers genuine Brother Products at full manufacturers suggested retail price. It is our intention to provide service and a full line of consumables to our customers so that if you cannot find a particular consumable at your local retailer or dealer, you can conveniently purchase them through us. Our dealers and distributors could run, independently, special promotions that sometimes would allow customers to purchase machines and/or accessories at a lower price. We are not in competition with our dealers or distributors.
The Brother MFCL8900CDW will print using color toner if the print job was being sent in color mode. Even if the document looks black and white, the software program may tell the machine to print using color. If you want to print using only the black toner, you can configure the print job to monochrome in the printer driver settings.
Even when the printer driver is set to Monochrome mode. The Brother MFCL8900CDW will still use the color cartridges during initialization of the machine when the machine is turned off/on, during the cleaning cycle, and during the calibration and registration process, which results in the toner cartridge rotations. Due to that reason you will eventually get a 'Replace Toner' message for the color cartridges.
Below is a link on how to print black and white.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32309210003/workspaceContext/workspace/processedPrint/Answer/52457
Thank you for being a Brother customer.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Happy Customer
on October 27, 2023
Posted by: Brad
This printer is a replacement and I am very happy with it. Brother got this printer to us in a very timely manner.
Written by a customer while visiting brother-usa.com
Customer Rating
4
w
on November 7, 2023
Posted by: bea F
It works great, Just cant figure out how to get it online, so we can scan and email.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Like this printer
on July 17, 2024
Posted by: Garry
from Willis, Texas
I am very pleased with the quality of the prints that get, both color and B&W. The only complaint I have is the delay in the start of printing, takes a little while.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Great to crappy
on July 25, 2024
Posted by: Paddle
We purchased this machine and right from the start it was great. About 6 months later the machine had to be replaced under warranty because it fried out. The rebuilt machine they sent has been crappy from the beginning. The scanner doesn't work unless you put it on the glass. The print is off set all the time when printing. Copying works fine. They only thing they don't me is that you can't use aftermarket toner. So I put the genuine toners in and it hasn't helped at all. Ready to throw this out and start again with another printer.
Response from brother-usa.comBy Brother Customer Service, July 29, 2024
Thanks for taking the time to review your experience with the Brother MFCL8900CDW. We appreciate your feedback. I understand you are planning to return the Brother MFCL8900CDW. If you still have the machine, we’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCL8900CDW
https://www.brother-usa.com/support/MFCL8900CDW
Written by a customer while visiting brother-usa.com
Customer Rating
4
Easy to use
on August 8, 2024
Posted by: Kim K
Prints slow and uses a lot of toner but overall a good printer. easy to use and set up.
Written by a customer while visiting brother-usa.com