Customer reviews from brother-usa.com
Brother - MFCL8905CDW 7 in. Color Touchscreen Copy/Fax/Print/Scan Color Laser All-in-One Printer - Gray
Average customer rating
4.3
(651 Reviews)
Rating breakdown 651 reviews
5 Stars
398
4 Stars
138
3 Stars
53
2 Stars
22
1 Star
40
89%of customers recommend this product.
(
240 out of
271)
Customer Reviews for Brother - MFCL8905CDW 7 in. Color Touchscreen Copy/Fax/Print/Scan Color Laser All-in-One Printer - Gray
Customer Rating
1
Scanner issue
on July 11, 2023
Posted by: Rajwant
from BC
Problem with scanner. There is a line that appears when I scan documents. I have called but not help.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, July 11, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are getting lines on scan documents with your Brother MFCL8900CDW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Below is an answer link that will help on the lines on scan documents with your Brother MFCL8900CDW.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32306160004/workspaceContext/workspace/processedPrint/Answer/143261
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Below is an answer link that will help on the lines on scan documents with your Brother MFCL8900CDW.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32306160004/workspaceContext/workspace/processedPrint/Answer/143261
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Slower than we expected.
on December 16, 2023
Posted by: MTGeo
from Montana
We bought this to replace our much older Brother MFC-8870CDW. The L8900 has all the same features, but we were disappointed with the speed. We expected at least the same throughput or faster. It is actually slower than our old 9970CDW. It spends a lot more time digesting the data before it gets around to printing. On multi-page documents it also has to pause during the printing to think about the data some more.
Response from brother-usa.comBy Brother Customer Service, December 18, 2023
We understand you're experiencing slow printing issues with your Brother MFCL8900CDW machine. We'd like to help. Below is a FAQ that may help you with this issue:
https://help.brother-usa.com/app/answers/detail/a_id/143455
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/143455
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Almost a great machine
on June 10, 2018
Posted by: Jim 32148
from Interlachen, Florida
We use the machine to print church bulletins. I was trying to keep others from using the machine when office was closed. Several non-business machines have been trashed in the past several months by people who were not authorized to use them. I contacted chat and they sent me to instructions on how to lock the machine. I followed the instructions as the administrator and after I finished I tried to operate the machine. It operated as normal which was not what my goal was. I shut the machine down and rebooted and it still allowed me to make copies. I sent an e-mail along to your people about 2 weeks ago and have still not received a response. Other than that, I am satisfied with the performance of this machine.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Do not buy!!!
on April 10, 2023
Posted by: B stafford
from Nc
Do not buy one of these. First one printed 30 pages in the 6 weeks we had it. 2nd one printed 290 over several months. Was replaced with older refurbished units. Last printer took them 2 months to replace.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 10, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother MFCL8900CDW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Our Brother customer support team is available to assist you at www.brother-usa.com/brother-support
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Our Brother customer support team is available to assist you at www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Good quality printer and scanner
on June 16, 2023
Posted by: Nats
from Winston Salem, NC
Good quality print, excellent software for scanning.
Unable to manual feed.
Unable to manual feed.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Problem with Margins
on June 7, 2023
Posted by: JimW
from Tracy CA
Overall I like the printer. The problem I have is that the default top and bottom margins are not programmable. I have another Brother and HP printer in my small office environment that work great. I found that the top margin moves the intial printing starting point down way too much on this printer. I try to print a pre-printed form and I am unable to align the print data with the correct position within the form. The application software to print within these forms cannot align with the form because the default setting within the printer starts the printing too far down. No problem with my other Brother Printer or the HP printer within my network.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Good but...
on April 14, 2018
Posted by: bhof
from LA, CA
While it has all the features I was looking for - scan, copy, fax, there are times when I have to turn off and on in order to get the connection with the printer to get these functions to work. It may be a function of my wireless connection, but it is annoying when I want to print or scan and I have to turn the printer off then on to get my request started. Also, there should be a shortcut to be able to easy scan to email as I have to press so many buttons to get to that feature. For the cost of this printer it should be so much easier.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Exceeds my expectations.
on June 15, 2023
Posted by: Gary
from Louisiana
My first laser printer of this size for home use. My usage is low for what this machine is capable of, however I bought it for its features with no consideration of capacity. It has performed very nicely to this point with no problems.
Written by a customer while visiting brother-usa.com