Customer reviews from brother-usa.com
Brother - MFCL8905CDW 7 in. Color Touchscreen Copy/Fax/Print/Scan Color Laser All-in-One Printer - Gray
Average customer rating
4.3
(651 Reviews)
Rating breakdown 651 reviews
5 Stars
398
4 Stars
138
3 Stars
53
2 Stars
22
1 Star
40
89%of customers recommend this product.
(
240 out of
271)
Customer Reviews for Brother - MFCL8905CDW 7 in. Color Touchscreen Copy/Fax/Print/Scan Color Laser All-in-One Printer - Gray
Customer Rating
4
Printer works fine so far
on March 1, 2022
Posted by: Bill M
from Indiana
Printer is great, cost of toner not good and almost makes the product expensive to use for high volume shops.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Some incomplete printing jobs
on March 3, 2022
Posted by: Maynard Street
from San Diego, CA
Printing depends upon which computer you are using
Response from brother-usa.comBy Brother Customer Service, Brother Customer service, March 3, 2022
We are sorry that you are experiencing printing issues with your Brother MFCL8900DW. We'll be happy to help you. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Pretty Good Printer but way too expensive ink!
on March 6, 2022
Posted by: Personal User
from Castalian Springs, TN
Pretty Good Printer but way too expensive ink for a personal user!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Almost Perfect But...
on March 8, 2022
Posted by: DC8554
from Lehigh Valley, PA
This is an excellent printer and I would have given it a 5 Star rating except when I use the manual front paper feed (MP) with an envelope, it puts a crease on the bottom side of the envelope. It seems to grab and crunch the envelope. It's a small crease and the envelope can still be used but it's noticeable. I need to print envelopes often for business.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Intuitive ALL-IN-ONE Printer
on March 8, 2022
Posted by: Victor Pitam Bar
from London, Ontario
This product is amazing. The user interface is simple.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Software Update gone bad
on March 11, 2022
Posted by: NPG1
from Deale, MD
I had this printer all set up and ready to go. Looked like it was going to be a perfect fit. As soon as everything was set up the screen said it had a software update so I accepted it and after 10 minutes I went back to the printer and the screen was black. Couldn't press any buttons or anything. I thought maybe it was still updating so I left it alone for another 20. Came back and it was the same thing. There was no loss of power the entire time. Really sucks that I only has this printer for 30 minutes before I couldn't use it anymore.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., March 11, 2022
We are sorry that you are experiencing update issues with your Brother MFCL8900CDW machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
2
Scan to email is stupidly complex
on March 12, 2022
Posted by: The Dude
from Warrenton, VA
The printer is impossible to hook into a network, the scan to email and scan to drive function is impossible to configure. I had to hire a computer network company, it's about a decade behind the curve. It requires you to enter the IP addresses, email configuration, and all other kinds of technical information to set up, unlike other printers where you just enter an email address out of the box and it works. If this is an important function for you, I would get another printer, any cost savings is not worth you time. Stading up a VPN from scratch is less complex, as Brother has ZERO helpful info or instructions on how to set up scan to email.
It prints fast and the ink lasts a long time, which is a huge plus.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., March 14, 2022
We are sorry that you are experiencing scan to email issues with your Brother MFCL8900CDW machine and we understand your disappointment. We'd like to help. Below is a FAQ that may help yopu to solve your issue:
https://help.brother-usa.com/app/answers/detail/a_id/134043
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/134043
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Worth Every Penny
on March 15, 2022
Posted by: Kevin
from Tucson, Arizona
I recently had reason to do a pile of printing on a daily basis. I have had absolutely trouble free printing, scanning and copy tasks that made my life a complete breeze. I converted now from ink jet to laser and would NEVER go back. Wow what a product. I use this at home, but it might as well be an office. Flawless printing with zero problems.
Written by a customer while visiting brother-usa.com