Customer reviews from brother-usa.com
Brother - MFCL8905CDW 7 in. Color Touchscreen Copy/Fax/Print/Scan Color Laser All-in-One Printer - Gray
Average customer rating
4.3
(651 Reviews)
Rating breakdown 651 reviews
5 Stars
398
4 Stars
138
3 Stars
53
2 Stars
22
1 Star
40
89%of customers recommend this product.
(
240 out of
271)
Customer Reviews for Brother - MFCL8905CDW 7 in. Color Touchscreen Copy/Fax/Print/Scan Color Laser All-in-One Printer - Gray
Customer Rating
3
Toner Policy: I object
on September 1, 2023
Posted by: katileigh
This is my second Brother all in one color laser printer. I wanted to love this as much as I loved the first one, which lasted 10 years with no problems at all. But I don't.
Every time the printer decides that it no longer can print because it is out of toner, I find myself annoyed. There's no estimate of pages left, just a notice, and then a total stoppage. In the middle of a job.
I understand the whole premise behind using OEM parts, particularly toner. It's where the money is. BUT, the software changes that now disallow any reset to the cartridges is enough to send me to another company. The thing is, I only use Brother cartridges. But when I pull the supposedly empty one, and shake it, I can hear a significant amount of toner moving around in the container. What a waste. This is economically unjust and environmentally abhorrent. I'll buy the toners from you, but at least let me use the whole supply. at least give me a hint about how much I have left.
The toners are not cheap, and a package of them costs more than the printer itself. You already know that. Shutting me down when I know there is material left is leaving me resentful and inclined to try a different brand.
Maybe some other company likes their customers and understands the value of keeping them.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, September 6, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
My MFC L8900CDW replaced a 13-year-old 9840CDW
on October 24, 2023
Posted by: Anonymous
from Winter Park FL
I have had wonderful success with Brother printers. I recently purchased a Brother MFC L8900CDW to replace a Brother MFC 9840CDW that I purchased in December 2010. The older printer kept chugging along, but I replaced it because the 9840's software no longer was compatible with Windows 11 and MacOS Sonoma 14.0. I was thrilled with the 9840's performance, and if the L8900CDW is as good, it probably will outlast me.
Written by a customer while visiting brother-usa.com
Customer Rating
5
I can now print professional looking copies!
on July 11, 2017
Posted by: Peddlecar Quilts
from Henderson, NV, United States
I love this copier/printer. I can print professional looking patterns for my business to sell. The color is great and I print on glossy paper for the covers. I love the PDF software that came with the product, which allows me to add/remove text. The ink cartridges came with a full supply too.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Brother MFC-L8900CDW
on August 5, 2017
Posted by: Pegasus
from Sacramento County, CA, United States
This is my first impression and first ownership of a color laser printer which I purchased on the recommendation of the Office Depot Sales Representative. Easy to use, a bit bigger and louder than an inkjet but lower long term cost investment for toner supplies, so over time, less cost and better product and delivery than inkjet printer. Also, it takes a little time to recover if it gets hot from a massive job.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Mostly a great machine!
on August 10, 2017
Posted by: Guymadison
from Madison, WI, United States
The scanner is difficult - file names restricted to include counter/date. Scanned files enlarged slightly- a problem for raster tracing with Autocad but scale had to be adjusted. Scanner goes offline (wireless) and requires re-connection. Printing and faxing is great though.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Nice printer, easy to work, nice functions!
on August 14, 2017
Posted by: Melissa56001
from Mankato, MN, United States
Documents come out nice and clear and professional looking in both black and white and color. It is easy to set up and easy to use. I did have one paper jam but it was easy to access and fix. The only problem I have had, which has nothing to do with the machine, is that there are not as many options available in my area for color copy paper for laser printers as there are for ink jet ones. I hadn't paid attention to that before I purchased it as wish I would have.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Could have had a little more support....
on August 17, 2017
Posted by: Chris Sowder
from Floyds Knobs, IN, United States
When we were setting up the machine to do what we needed to do I had some questions. From the website, I could not get to a live agent via phone and had to web chat which seemed to me take a lot more time than a live agent. It performs quietly however it is a lot slower than the last model we had. Print quality is good. Just wish I could have a support session for setting up the machine.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Huge improvement over MFC-9840CDW.
on August 23, 2017
Posted by: Davantage
from San Francisco, CA, United States
Definitely worth the upgrade.
Virtually no warmup for printing or scanning.
Quiet operation.
Still super fast bulk scanning.
One downside, the one button scan to email is gone.
Virtually no warmup for printing or scanning.
Quiet operation.
Still super fast bulk scanning.
One downside, the one button scan to email is gone.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com