Customer reviews from brother-usa.com
Brother - MFCL8905CDW 7 in. Color Touchscreen Copy/Fax/Print/Scan Color Laser All-in-One Printer - Gray
Average customer rating
4.3
(651 Reviews)
Rating breakdown 651 reviews
5 Stars
398
4 Stars
138
3 Stars
53
2 Stars
22
1 Star
40
89%of customers recommend this product.
(
240 out of
271)
Customer Reviews for Brother - MFCL8905CDW 7 in. Color Touchscreen Copy/Fax/Print/Scan Color Laser All-in-One Printer - Gray
Customer Rating
2
Printer is great, until you need to repair it.
on March 17, 2023
Posted by: Keith S
from Owen Sound, On
Printer is good, repair support is poor. Had to replace a damaged fusor roller. Brother support wasn't able to provide repair manual or parts, recommended I buy a new printer. Ended up researching, finding part online, finding repair guide online, and repairing myself.
Hardware design (except for toner) is difficult to access and replace.
Also, advanced settings on printer are intentionally obscure and hidden. Again, I was lucky to find a 3rd-party who documented the process. No chance I could have done it alone.
Repairability: 3/10
Print quality: 8/10
Scanning: 10/10
Reliability: 6/10
Support: 4/10
Value: 6/10
Print quality: 8/10
Scanning: 10/10
Reliability: 6/10
Support: 4/10
Value: 6/10
Written by a customer while visiting brother-usa.com
Customer Rating
4
Brother Printer/Copier/Scanner
on April 13, 2023
Posted by: Anonymous
from Redstone Arsenal, AL
This printer prints and copies great. When you feed documents in the feeder to scan, it always has lines through the document.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Does not print 30+ pages a minute
on May 8, 2023
Posted by: P DosSantos
from Massachusetts
While the printer has great quality printing, and I love the fact I can put an extra paper drawer on it, this printer DOES NOT print 30+ pages a minute when printing from the computer.... Under 10 pages a minute it feels like when printing from the computer.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, May 8, 2023
We understand you're experiencing slow printing issues with your Brother MFCL8900CDW machine. We'd like to help. Below is a FAQ that may help you with this issue:
https://help.brother-usa.com/app/answers/detail/a_id/143455
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/143455
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
excellent printer
on May 31, 2023
Posted by: Steve
from Toronto
This is an excellent wireless color laser printer.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Our Perfect Solution
on June 6, 2023
Posted by: Bryce
This has proven to be exactly the multi-task tool that we were looking for. My wife and I run a small office and we both share the connection to this machine, which works flawlessly and efficiently in all tasks and assignments.
Written by a customer while visiting brother-usa.com
Customer Rating
4
controller
on June 28, 2023
Posted by: MASCARIN INVESTMENTS INC
from VAUGHAN ONTARIO
CANADA
GOOD SOURCE - EXCEPT THAT WHEN ONE OF THE TONER IS EMPTY THE PRINTER
STOPS WORKING
STOPS WORKING
Written by a customer while visiting brother-usa.com
Customer Rating
3
Made beautiful color copies
on July 2, 2023
Posted by: Holly D
from Ohio
Sadly I no longer have this printer. It was cost prohibitive to be repaired. Great printer while working and made great 2 sided color copies.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, July 3, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
Written by a customer while visiting brother-usa.com
Customer Rating
2
To expensive for the quality.
on July 5, 2023
Posted by: Maxim2023
from Montreal
A lot of problems with the printer. It’s showing a error message many time
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, July 6, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues with your Brother MFCL8900CDW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-suppport.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-suppport.
Written by a customer while visiting brother-usa.com