Customer reviews from brother-usa.com
Brother - MFCL8905CDW 7 in. Color Touchscreen Copy/Fax/Print/Scan Color Laser All-in-One Printer - Gray
Average customer rating
4.3
(651 Reviews)
Rating breakdown 651 reviews
5 Stars
398
4 Stars
138
3 Stars
53
2 Stars
22
1 Star
40
89%of customers recommend this product.
(
240 out of
271)
Customer Reviews for Brother - MFCL8905CDW 7 in. Color Touchscreen Copy/Fax/Print/Scan Color Laser All-in-One Printer - Gray
Customer Rating
1
No Support and unable to stop 2 sided printing
on August 9, 2020
Posted by: NWFOXFLYER
from Washington State
It's impossible to get support from Brother! I will never buy a brother product again! I can not stop this printer from printing s-sided, I have wasted more paper and toner with this printer that any other printer in my lifetime!
Response from brother-usa.comBy Brother, Customer Service, August 10, 2020
Hi, we understand you are experiencing an issue unable to stop 2-sided printing and and we are sorry to hear that your experience has not been favorable so far. Below is a FAQ that can assist you.
https://help.brother-usa.com/app/answers/detail/a_id/145712
If you continue to have issues, our Brother Customer Support Team is available to assist you direct:
https://www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/145712
If you continue to have issues, our Brother Customer Support Team is available to assist you direct:
https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great looks, Awesome Color Printing and Fast
on June 12, 2018
Posted by: Gatgetpr
from Poinciana, FL
The price for the product is acceptable. The performance of the printer is great and the quality is as well. I'll give a 5 to this product if it could scan and turn the document in PDF.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Awful print
on December 25, 2022
Posted by: BenD
from Miami, FL
The printing is terrible! I’ve only printed maybe 20-30 pages and the ink bleeds and the text is blurred.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, December 29, 2022
We understand you're experiencing print quality issues with your Brother MFCL8900CDW machine. We'd like to help. Below is a FAQ that may help you with this issue:
https://help.brother-usa.com/app/answers/detail/a_id/145839
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/145839
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
NOT user friendly, Features archaic
on January 28, 2020
Posted by: Rich Moss
from Montrose, Colorado
The software: You can get it to do what you need to, most of the time, but if you just want simple printing, scanning and copying, this is not your baby.
Scanning: It's a exercise! Had to set up software for it to scan. That software requires that I load the papers into the printer, then go back to my desk upstairs to then push the scan button, then run back downstairs to retrieve my document. As opposed to being able to scan right from the printer, while I'm standing there and having it send the document to my computer - which is a feature I have on two other scanners from different manufacturers. No up and down the stairs, just run it through grab the document and walk back to my desk.
Copying: Doesn't automatically collate pages, if I'm printing multiple copies of a - say - 10 or so page document. I have to remember to adjust the setting to do that EVERY time because there isn't a default setting for collating; that I have found. Otherwise, there I am laying my 20 page document all over the office and collating by hand, like I had to do in the 80s. What sense does that make? What multi-page document might one print in an office that they don't want the pages collated? If there is a case, it's not the norm in the 35+ years I've been working in offices.
Other than than those basic office needs - if you just want to print documents one at time, and single pages here and there, this printer will probably be fine.
Scanning: It's a exercise! Had to set up software for it to scan. That software requires that I load the papers into the printer, then go back to my desk upstairs to then push the scan button, then run back downstairs to retrieve my document. As opposed to being able to scan right from the printer, while I'm standing there and having it send the document to my computer - which is a feature I have on two other scanners from different manufacturers. No up and down the stairs, just run it through grab the document and walk back to my desk.
Copying: Doesn't automatically collate pages, if I'm printing multiple copies of a - say - 10 or so page document. I have to remember to adjust the setting to do that EVERY time because there isn't a default setting for collating; that I have found. Otherwise, there I am laying my 20 page document all over the office and collating by hand, like I had to do in the 80s. What sense does that make? What multi-page document might one print in an office that they don't want the pages collated? If there is a case, it's not the norm in the 35+ years I've been working in offices.
Other than than those basic office needs - if you just want to print documents one at time, and single pages here and there, this printer will probably be fine.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Advise Against this product
on August 22, 2024
Posted by: Deanna
from Maine
DO NOT waste your money! It will print and copy but to get it to scan and sync up with your phone and computer is impossible. It is extremely complicated, and there is zero support from Brother. I have called several times, waited on hold for over 2 hours, did the call back option with no call back. I will NEVER purchase another Brother product again.
Response from brother-usa.comBy Brother Customer Service, August 23, 2024
Thanks for taking the time to review your experience with the Brother MFCL8900CDW. We appreciate your feedback. I’m sorry to hear your experience with Brother Customer Service was poor. If you’ll give us another chance, we’d like to make things right. Please contact us directly at:
https://www.brother-usa.com/support/MFCL8900CDW
https://www.brother-usa.com/support/MFCL8900CDW
Written by a customer while visiting brother-usa.com
Customer Rating
1
Immediate Refund Requested for Faulty Printer
on October 18, 2024
Posted by: BmoreBizConsultants
We purchased this Brother MFC-L8900CDW printer in July 2024 for business use, expecting a reliable, high-quality machine to print our marketing materials. Unfortunately, it has been nothing but a source of frustration. From the very start, this printer has failed to meet even the most basic expectations.
1. Ongoing Technical Issues: The printer consistently fails to complete print jobs. Documents get stuck in the queue, and the only way to resolve it is by repeatedly unplugging the machine. This is highly disruptive to our workflow and completely unacceptable for a business-grade printer.
2. Unacceptable Print Quality: The quality of the prints, especially graphics, photos, and vector images, is terrible. The colors are misaligned, and images look unprofessional—far from the quality we need to create polished marketing materials. We bought this printer specifically to print flyers, but it has proven entirely unsuitable for that purpose. Colors that are supposed to be solid have lines in the print.
3. Toner Usage Misrepresentation: Despite the printer’s poor performance, we’ve gone through 3 yellow and 3 magenta toner cartridges in under 1,800 prints—much lower than Brother’s advertised 1,800-page yield per cartridge. This is a major cost burden and clearly a misrepresentation of the product’s capabilities.
4. Failed Replacement and Support: When we contacted Brother about these issues within the first 10 days, we were sent a replacement printer, but the problems persisted. This demonstrates that the fault lies with the product design, not a one-off defect. Brother has failed to stand by their product, offering no effective solutions despite repeated requests for support.
The Impact on Our Business:
1. Lost Revenue and Increased Costs: The poor print quality of our advertising materials is costing us money. We rely on professional-looking flyers to promote our services, but the output from this printer is so unprofessional that it reflects poorly on our business. This has resulted in missed opportunities and lost customers.
2. Repeated Attempts to Resolve the Issue: We have made several attempts to rectify this problem with Brother over the past three months. Despite this, the issues remain unresolved. The replacement printer didn’t fix the problems, and we are still experiencing the same frustrating malfunctions.
3. Significant Time and Effort Wasted: I personally have spent over 40 hours trying to troubleshoot and fix the print jobs. This has been a huge drain on my time, and instead of focusing on running our business and serving customers, I am stuck dealing with a printer that simply doesn’t work as advertised.
Request for Full Refund and Compensation
In addition to a full refund for the printer, we are also requesting compensation for the significant amount of time and money we have lost due to this defective product. The countless hours spent troubleshooting, along with the lost revenue from failed print jobs and missed business opportunities, have severely impacted our operations. We believe Brother should compensate us for these losses in addition to refunding the full purchase price of the printer.
Our previous printer, which was an older model from a different brand and over 10 years old, delivered professional-quality prints consistently up until the day the CPU needed to be replaced. Switching to Brother has resulted in a significant decline in both print quality and business productivity. Brother’s inability or unwillingness to address these issues has left us with no other option but to demand a FULL REFUND and additional compensation. We have lost immeasurable amounts of clients due to the horrible and unprofessional print quality from this printer.
This printer is simply not the reliable, high-quality product that Brother advertises. We urge Brother to acknowledge this and process both the refund and compensation without delay.
1. Ongoing Technical Issues: The printer consistently fails to complete print jobs. Documents get stuck in the queue, and the only way to resolve it is by repeatedly unplugging the machine. This is highly disruptive to our workflow and completely unacceptable for a business-grade printer.
2. Unacceptable Print Quality: The quality of the prints, especially graphics, photos, and vector images, is terrible. The colors are misaligned, and images look unprofessional—far from the quality we need to create polished marketing materials. We bought this printer specifically to print flyers, but it has proven entirely unsuitable for that purpose. Colors that are supposed to be solid have lines in the print.
3. Toner Usage Misrepresentation: Despite the printer’s poor performance, we’ve gone through 3 yellow and 3 magenta toner cartridges in under 1,800 prints—much lower than Brother’s advertised 1,800-page yield per cartridge. This is a major cost burden and clearly a misrepresentation of the product’s capabilities.
4. Failed Replacement and Support: When we contacted Brother about these issues within the first 10 days, we were sent a replacement printer, but the problems persisted. This demonstrates that the fault lies with the product design, not a one-off defect. Brother has failed to stand by their product, offering no effective solutions despite repeated requests for support.
The Impact on Our Business:
1. Lost Revenue and Increased Costs: The poor print quality of our advertising materials is costing us money. We rely on professional-looking flyers to promote our services, but the output from this printer is so unprofessional that it reflects poorly on our business. This has resulted in missed opportunities and lost customers.
2. Repeated Attempts to Resolve the Issue: We have made several attempts to rectify this problem with Brother over the past three months. Despite this, the issues remain unresolved. The replacement printer didn’t fix the problems, and we are still experiencing the same frustrating malfunctions.
3. Significant Time and Effort Wasted: I personally have spent over 40 hours trying to troubleshoot and fix the print jobs. This has been a huge drain on my time, and instead of focusing on running our business and serving customers, I am stuck dealing with a printer that simply doesn’t work as advertised.
Request for Full Refund and Compensation
In addition to a full refund for the printer, we are also requesting compensation for the significant amount of time and money we have lost due to this defective product. The countless hours spent troubleshooting, along with the lost revenue from failed print jobs and missed business opportunities, have severely impacted our operations. We believe Brother should compensate us for these losses in addition to refunding the full purchase price of the printer.
Our previous printer, which was an older model from a different brand and over 10 years old, delivered professional-quality prints consistently up until the day the CPU needed to be replaced. Switching to Brother has resulted in a significant decline in both print quality and business productivity. Brother’s inability or unwillingness to address these issues has left us with no other option but to demand a FULL REFUND and additional compensation. We have lost immeasurable amounts of clients due to the horrible and unprofessional print quality from this printer.
This printer is simply not the reliable, high-quality product that Brother advertises. We urge Brother to acknowledge this and process both the refund and compensation without delay.
Response from brother-usa.comBy Brother Customer Service, October 18, 2024
Thanks for taking the time to review your experience with the Brother MFCL8900CDW. We appreciate your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
We will gladly stand behind the terms of our warranty. During the warranty period, we will repair or replace the machine for manufacturing defects. In order to confirm issue is covered by terms of warranty, troubleshooting will need to be performed.
NOTE: Brother International Corporation ("Brother") extends a 30-day Return Policy for all products purchased directly from Brother.
Return Policy: https://www.brother-usa.com/return-policy
If you did not purchase your machine directly from Brother, unfortunately we do not have your money to return to you. If you wish to pursue a refund or return you will have to do so through the retailer/reseller from which you purchased the product. The retailer/reseller has their own policies and conditions which Brother does not control.
You are a valued customer to us. I sincerely apologize for any inconvenience this issue may have caused you. Please know that we will be here, should you need to contact us. Please contact us directly at:
https://www.brother-usa.com/support/MFCL8900CDW
We will gladly stand behind the terms of our warranty. During the warranty period, we will repair or replace the machine for manufacturing defects. In order to confirm issue is covered by terms of warranty, troubleshooting will need to be performed.
NOTE: Brother International Corporation ("Brother") extends a 30-day Return Policy for all products purchased directly from Brother.
Return Policy: https://www.brother-usa.com/return-policy
If you did not purchase your machine directly from Brother, unfortunately we do not have your money to return to you. If you wish to pursue a refund or return you will have to do so through the retailer/reseller from which you purchased the product. The retailer/reseller has their own policies and conditions which Brother does not control.
You are a valued customer to us. I sincerely apologize for any inconvenience this issue may have caused you. Please know that we will be here, should you need to contact us. Please contact us directly at:
https://www.brother-usa.com/support/MFCL8900CDW
Written by a customer while visiting brother-usa.com
Customer Rating
1
Connection with computer
on April 3, 2019
Posted by: SueBeesu
Have from day 1 had trouble with communication between computer and printer. Lost power for about 5 minutes the other day and again now the computer and printer aren't communicating. Why do I have to constantly call. Didn't have this problem with other printers I had in the past. Frustrating to say the least
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Too slow to print first page
on February 27, 2018
Posted by: Rexer
from Pearland, TX, United States
quality of print is good and speed is good once it starts printing, but it takes about 10 seconds to print first page
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com