Customer reviews from brother-usa.com
Brother - MFCL8905CDW 7 in. Color Touchscreen Copy/Fax/Print/Scan Color Laser All-in-One Printer - Gray
Average customer rating
4.3
(651 Reviews)
Rating breakdown 651 reviews
5 Stars
398
4 Stars
138
3 Stars
53
2 Stars
22
1 Star
40
89%of customers recommend this product.
(
240 out of
271)
Customer Reviews for Brother - MFCL8905CDW 7 in. Color Touchscreen Copy/Fax/Print/Scan Color Laser All-in-One Printer - Gray
Customer Rating
1
Not Happy
on September 11, 2017
Posted by: 1serviceguy
from Indiana, United States
Very slow with all of the functions, I was expecting a machine that would keep up.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Good printer with bad software
on February 7, 2018
Posted by: Jbenedetti74
from Huntley, IL
Software installed almost properly for my machine, but I have to use WIFI not LAN. Almost nothing installed properly on my assistance machine. It just sucks to have a great multi-function printer we can't fully use hardly any function. We didn't have this problem before with Brother.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Colors mixing is aweful
on February 21, 2018
Posted by: Anjali
from NJ
The colors do not mix accurately or as intended in images and documents.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
seems like a great product but follow up service i
on December 15, 2017
Posted by: texasmonneyman
from Corpus Chreisti, Tx
Our new MFC l 8900 CDW came with a warped paper drawer and it is therefore not functional. I talked with Brother 2.5 weeks ago and they said they would ship a new replacement out immediately. 2.5 weeks later no printer yet. so now what??? The things is I bought two of them and I was contemplating buying a third.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
3
REPAIR
on June 12, 2018
Posted by: Yvette8131
from Hatillo, PR
HAD UNIT FOR LESS THAN THREE MONTHS AND HAD TO BE REPAIRED. HAD TO WAIT APPROXIMATELY 3 WEEKS FOR TRANSMISSION TO BE SENT TO REPAIR SHOP BEFORE WE RECEIVED THE UNIT IN WORKING CONDITIONS.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Terrible product
on December 12, 2021
Posted by: Scott
This printer causes more headaches and frustration than it does printed pages. It refuses to stay connected to our network. Our old Brother printer lasted years and we loved it! After this printer, bye-bye Brother! This thing is terrible!
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., December 13, 2021
We are sorry that you are experiencing connection issues with your Brother MFCL8900CDW machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Piece of junk
on September 3, 2024
Posted by: DWC1
purchased this printer just over four months ago and have had nothing but problems out of it. One issue after another and now won't do anything except say the paper tray is empty when the tray is full. I'm sick of fooling with and will never buy another Brother product. I gave it one star because there isn't a zero
Response from brother-usa.comBy Brother Customer Service, September 4, 2024
Thanks for taking the time to review your experience with the Brother MFCL8905CDW. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother MFCL8905CDW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCL8905CDW
https://www.brother-usa.com/support/MFCL8905CDW
Written by a customer while visiting brother-usa.com
Customer Rating
1
GARBAGE. WILL NEVER PURCHASE BROTHER AGAIN
on October 31, 2019
Posted by: No more Brother for me
from New Jersey
I've owned this printer for almost a year. It is the worst printer ever. The printer will not print if one of the toner cartridges are empty. Even if you don't use the color toners. The ADF constantly jams and tears the papers apart no matter how hard you try to put them into the feeder evenly. Now it won't recognize the new toner I've just tried to replace. I have purchased and recommended Brother products for over a decade. I will now discourage anyone from purchasing their piece of junk products ever again. What a waste of money and time.
No, I would not recommend this to a friend.
Response from brother-usa.comBy Brother, Customer Service, November 8, 2019
Hi, I understand how frustrated you are with the ADF jamming and the machine not recognizing the new replacement toner. I will be happy to help. Here are some FAQs that may help. https://bit.ly/34KEpkK
https://bit.ly/2WX8KKq
If you still have the same issue, please contact us by Email or Live Chat.
https://bit.ly/33w86G9
https://bit.ly/2WX8KKq
If you still have the same issue, please contact us by Email or Live Chat.
https://bit.ly/33w86G9
Written by a customer while visiting brother-usa.com