Customer reviews from brother-usa.com
Brother - MFCL8905CDW 7 in. Color Touchscreen Copy/Fax/Print/Scan Color Laser All-in-One Printer - Gray
Average customer rating
4.3
(651 Reviews)
Rating breakdown 651 reviews
5 Stars
398
4 Stars
138
3 Stars
53
2 Stars
22
1 Star
40
89%of customers recommend this product.
(
240 out of
271)
Customer Reviews for Brother - MFCL8905CDW 7 in. Color Touchscreen Copy/Fax/Print/Scan Color Laser All-in-One Printer - Gray
Customer Rating
1
Brother Software Problematic
on August 27, 2023
Posted by: Phil
from Austin Texas
The printer it self is great, the operational software, in my case has been problematic. The Brother utility program, "Control Center 4Link" has had to be reloaded onto my computer 5 times since purchase. There is a problem between the Brother Software and some other program my computer is running. Trouble shooting is compounded by Brothers inability to "remote in" to my system meaning I have to linger on the phone for 2 plus hours attempting to troubleshoot the issue. I have done this once already with no luck on fixing the issue. They would like me to try again by phoning in. I should charge them an hourly rate to stay on the phone trying to fix a software issue! There is also sometimes a language issue with out of country techs and me having to state "can you repeat that again please", for the two plus hours I am on the phone with them troubleshooting the issue.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, August 28, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having software issues with your Brother MFCL8905CDW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist directly at www.brother-usa.com/brother-support.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist directly at www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Upgrade for My Small Business
on September 2, 2023
Posted by: Pattie M
from Erie, PA
Great product. Just what I needed for my small business. Super easy to set up. I suggest adding the extra tray if you use various paper sizes. Only used Tech Support once and they were awesome!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Disappointed
on January 20, 2024
Posted by: dpm81
from Los Angeles, CA
I have only had this printer for a short time. Already, I have a major frustration. This printer replaced my previous Brother MFC9970CDW. On that printer, duplex printing meant that when the print job was done, you could read it like turning pages in a book. With this printer, whether I choose long edge or short edge, the output has to be read like flipping pages in a pad. If you just turn the page, it's upside down. Very disappointed.
Response from brother-usa.comBy Brother Customer Service, January 22, 2024
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Work Horse Office Computer
on July 25, 2024
Posted by: US Escrow Services
Fast and colors are actual, great scanner with loan packages. Easy to set up and use. Prints from all my devices. Save docs on Key fob for remote locations.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love this small office printer
on January 9, 2025
Posted by: The Hangout BSL
from Bay St. Louis, MS
This printer has been in service about 3 months now and has not malfunctioned at all.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Economical Complete Business Solution
on April 19, 2025
Posted by: Phil S
from New York
Brothers decision to allow OEM toner products is a key differentiator to the competition, especially HP and Canon. This product performs without issue and scanning speed is excellent. As a plus, the color coverage does not overutiluze the toner.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Should have direct connection to Brother and print
on June 2, 2023
Posted by: Richard
from Halifax, NS
I bought this printer about 5 years ago and has worked fine. Problem is to get it fixed for scanning when I changed routers.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Horrible Wifi, Bad Colors
on August 2, 2017
Posted by: Adean5187
from Seattle, WA, United States
I wouldn't spend the $$$ on this printer again. We have to reconnect the printer to the internet EVERY DAY, and about once a week we have to completely shut off the machine and restart it or it doesn't work. Whats the point of having a "wireless" printer, when I have to walk to the printer EVERY TIME to reconnect it to the wifi?
Colors: the red isn't bright so I wouldn't purchase this printer to make flyers or any other color copy business use. The red comes out dark and not true to what it should be.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com