Customer reviews from brother-usa.com
Brother - Wireless Compact Digital Color Laser Printer - Gray
Average customer rating
4.2
(69 Reviews)
Rating breakdown 69 reviews
5 Stars
45
4 Stars
11
3 Stars
3
2 Stars
2
1 Star
8
Customer Reviews for Brother - Wireless Compact Digital Color Laser Printer - Gray
Customer Rating
1
Trash printer
on February 19, 2025
Posted by: g5101
Trash printer that has connection issues constantly. Save your money and time and don't buy this piece of garbage.
Response from brother-usa.comBy Brother Customer Service, February 25, 2025
Thanks for taking the time to review your experience with the Brother HLL3220CDW. We appreciate your feedback. I’m sorry to hear that you are having connection issues with the Brother HLL3220CDW. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/HLL3220CDW
Written by a customer while visiting brother-usa.com
Customer Rating
1
No Windows 7 drivers (22% of Windows users!)
on May 27, 2024
Posted by: Bought My Last Brother
This review is about one thing and one thing only: withholding drivers for Windows 7 is B.S. The massive success of the Windows ecosystem in its heyday was in large part due to commitment to backward compatibility, standards compliance, and support for legacy applications and systems. Once it could be taken on faith that a new computer or peripheral would work with the customer's existing setup. It wasn't uncommon for a new PC to be able to run games published a decade earlier.
I purchased the HL-L3220CDW to replace my HL-3170CDW, which finally refused to power on after years of reliable service. Imagine my outage when I plugged it in and discovered that Brother offers 3220 drivers only for a small subset of the O.S. versions supported by the 3170. As of October 2023, over 22 percent of Windows users were still on Windows 7, according to urbannetwork.co.uk. I still use Windows 7 on purpose: in every subsequent version of Windows, Microsoft has removed more features, taken away more control from the user, and made the user interface less capable, on the name of "simplicity". Each new release has also required years of shakedown time for MS to release the patches to make it usable.
The "upgrade treadmill" forced on computer users by manufacturers and developers to force continued sales has become the norm. The "subscription" model now dominates, even in hardware: you can "buy" a computer, a printer, or a program, but you'll have to pay us a monthly fee to use it. And when we have a new one to sell you, we won't let you subscribe to the old one any more.
https://www.urbannetwork.co.uk/if-youre-one-of-millions-still-using-windows-7-microsoft-has-a-troubling-warning-for-you/
Response from brother-usa.comBy Brother Customer Service, May 29, 2024
We understand you're experiencing driver issues with your Brother HLL3220CDW machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve these issues. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
on January 13, 2024
Posted by: Tootie
The system turns off and won’t wake up after 3 days always saying no toner when toner is full
Response from brother-usa.comBy Brother Customer Service, January 17, 2024
We understand you're experiencing No Toner Error with your Brother HLL3220CDW machine. I apologize for any inconvenience this issue may have caused you. We'd like to help. Below is a FAQ that may help you with this issue:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32311020002/workspaceContext/workspace/processedPrint/Answer/184981
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32311020002/workspaceContext/workspace/processedPrint/Answer/184981
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
2
Difficult to replace ink cartridges & no autoclean
on June 6, 2025
Posted by: Sheila M
The ink cartridges have to go inside a removable sleeve, it is difficult and wonky to replace. No auto cleaning, must be done manually. Have lots of color ink issues, including faded colors and colors are often much different than the document.
Written by a customer while visiting brother-usa.com
Customer Rating
5
LaserJet color printer
on July 1, 2024
Posted by: Tippy
Have worked in IT since the 80’s I have used or repaired just about every kind of printer available.
The inkjet printers are great if you’re printing often which I don’t. The ink is messy and dries out and clogs the print head. In the end it is not a cost effective solution.
This Canon printer was New, comes complete with full toner cartridges and enough for 1000 pages implied. It prints every time without issue. The output looks great and for casual photos of family for the fridge it’s not bad.
The inkjet printers are great if you’re printing often which I don’t. The ink is messy and dries out and clogs the print head. In the end it is not a cost effective solution.
This Canon printer was New, comes complete with full toner cartridges and enough for 1000 pages implied. It prints every time without issue. The output looks great and for casual photos of family for the fridge it’s not bad.
Written by a customer while visiting brother-usa.com
Customer Rating
1
rip off
on February 28, 2024
Posted by: steve
Don't buy the ink costs more than the printer and is hard to find
Response from brother-usa.comBy Brother Customer Service, February 29, 2024
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously.
We regret that you found the cost of our consumables to be expensive. Brother International Corporation offers genuine Brother Products at full manufacturers suggested retail price. It is our intention to provide service and a full line of consumables to our customers so that if you cannot find a particular consumable at your local retailer or dealer, you can conveniently purchase them through us. Our dealers and distributors could run, independently, special promotions that sometimes would allow customers to purchase machines and/or accessories at a lower price. We are not in competition with our dealers or distributors.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
We regret that you found the cost of our consumables to be expensive. Brother International Corporation offers genuine Brother Products at full manufacturers suggested retail price. It is our intention to provide service and a full line of consumables to our customers so that if you cannot find a particular consumable at your local retailer or dealer, you can conveniently purchase them through us. Our dealers and distributors could run, independently, special promotions that sometimes would allow customers to purchase machines and/or accessories at a lower price. We are not in competition with our dealers or distributors.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Good product but very limited features.
on January 15, 2025
Posted by: IC Institute
from Florida
I made a mistake when I purchased this machine. My business needs a machine with copy, fax and scan capability. This machine has none of those capabilities.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Could be better
on November 26, 2024
Posted by: Anonymous
from Oregon
I like the speed of the printer, however the picture quality is not as good as I would like
Response from brother-usa.comBy Brother Customer Service, December 2, 2024
Thanks for taking the time to review your experience with the Brother HLL3220CDW. We appreciate your feedback. I’m sorry to hear that you are having print quality issues with the Brother HLL3220CDW. I apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/186947
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/HLL3220CDW
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/186947
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/HLL3220CDW
Written by a customer while visiting brother-usa.com