Customer reviews from brother-usa.com
Brother - HLL6210DWT Business Monochrome Laser Printer with Dual Paper Trays - Gray
Average customer rating
3.9
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
14
4 Stars
1
3 Stars
4
2 Stars
0
1 Star
4
Customer Reviews for Brother - HLL6210DWT Business Monochrome Laser Printer with Dual Paper Trays - Gray
Customer Rating
3
No scan or photocopy?
on November 22, 2023
Posted by: priyankar20
[This review was collected as part of a promotion.] The printer is nice. Easy to set up on your phone. Prints well like most other people have mentioned. However, i was surprised that there was no option to scan or photocopy. As a printer made for businesses i think this should've had these options. The company in no way advertises scanning or photocopy so its not the company's fault. I was just disappointed to not see those options. Otherwise the product itself looks to be of great quality. Ive had it for a month. I was sent this product for free in exchange for an honest opinion.
Response from influenster.comBy Brother Customer Service, November 27, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Please note the Brother HLL6210DWT is a printer only. The Brother HLL6210DWT is not able to scan, copy or fax. I apologize for any inconvenience this issue may have caused you. Below is the brother HLL6210DWT specifications.
Answer Link; https://support.brother.com/g/s/id/htmldoc/printer/cv_hll6415dw/use/html/GUID-27117FAE-7606-47CD-BA0E-5B4BF5E8C210_1.html?c=us&lang=en&prod=hll6210dw_us_eu_as
Please note the Brother HLL6210DWT is a printer only. The Brother HLL6210DWT is not able to scan, copy or fax. I apologize for any inconvenience this issue may have caused you. Below is the brother HLL6210DWT specifications.
Answer Link; https://support.brother.com/g/s/id/htmldoc/printer/cv_hll6415dw/use/html/GUID-27117FAE-7606-47CD-BA0E-5B4BF5E8C210_1.html?c=us&lang=en&prod=hll6210dw_us_eu_as
Written by a customer while visiting influenster.com
Customer Rating
3
Fast printing
on December 23, 2023
Posted by: swiecicki13
[This review was collected as part of a promotion.] This printer prints fast, easy connection, it is great for almost everything I need. I still have to use my other printer/copier since this doesn’t have a copier for scanning in and duplications. However over all a great printer for our small business!
Response from influenster.comBy Brother Customer Service, December 26, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
Written by a customer while visiting influenster.com
Customer Rating
1
worst quality
on August 22, 2024
Posted by: Anonymous
Bought 2 new printer for my business and both units stopped picking up papers from the trays, never recommend this product
Response from brother-usa.comBy Brother Customer Service, August 23, 2024
Thanks for taking the time to review your experience with the Brother HLL6210DWT. We appreciate your feedback. I’m sorry to hear that you are having paper tray issues with the Brother HLL6210DWT. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/HLL6210DWT
https://www.brother-usa.com/support/HLL6210DWT
Written by a customer while visiting brother-usa.com
Customer Rating
5
Time to replace my Boat Anchor
on February 15, 2026
Posted by: JFM1017
from Michigan UP Yooper
I always hoped the day would come when I could replace my 20-year-old Konica Minolta 4650 printer with a newer technology printer with more features.
I now have a faster printer with 2 Legal trays and 1 Letter tray and will be happy for the rest of my retired life
I now have a faster printer with 2 Legal trays and 1 Letter tray and will be happy for the rest of my retired life
Written by a customer while visiting brother-usa.com
Customer Rating
1
No help and I'm stuck
on February 17, 2026
Posted by: Stalled
I had assistance with Brother's back office loading the set up and installing the driver. The second drawer has never been recognized and can't go work as a notary without it. No luck getting assistance with this problem. Online directions are clearer, however, drop down doesn't provide the choice that's recommended. I'm stuck.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Brother HL-L7210DW
on February 27, 2026
Posted by: Notary 59
I have had other Brother Printers that were much better. HLL6210DW is having an issue with leaving streaks when it’s new.
Response from brother-usa.comBy Brother Customer Service, March 2, 2026
I understand you're experiencing streaks with the Brother HL-L6210DW. Here is a FAQ which may help,
https://help.brother-usa.com/app/answers/detail/a_id/184881
If you still have the issue, please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://help.brother-usa.com/app/answers/detail/a_id/184881
If you still have the issue, please contact Brother Customer Service at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Outstanding IDEA of a Product
on March 20, 2026
Posted by: TL Givens
from West Central Florida
Good product, struggles to keep a WiFi connection. When it is connected, it’s super fast - exactly what I was looking for.
Written by a customer while visiting brother-usa.com