Customer reviews from brother-usa.com
Brother - HLL6210DWT Business Monochrome Laser Printer with Dual Paper Trays - Gray
Average customer rating
3.9
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
14
4 Stars
1
3 Stars
4
2 Stars
0
1 Star
4
Customer Reviews for Brother - HLL6210DWT Business Monochrome Laser Printer with Dual Paper Trays - Gray
Customer Rating
5
Awesome printer!
on April 1, 2026
Posted by: Kiaya
from Lanett, Alabama
Awesome printer, it was just what I needed for my Notary business.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Outstanding IDEA of a Product
on March 20, 2026
Posted by: TL Givens
from West Central Florida
Good product, struggles to keep a WiFi connection. When it is connected, it’s super fast - exactly what I was looking for.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Brother HL-L7210DW
on February 27, 2026
Posted by: Notary 59
I have had other Brother Printers that were much better. HLL6210DW is having an issue with leaving streaks when it’s new.
Response from brother-usa.comBy Brother Customer Service, March 2, 2026
I understand you're experiencing streaks with the Brother HL-L6210DW. Here is a FAQ which may help,
https://help.brother-usa.com/app/answers/detail/a_id/184881
If you still have the issue, please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://help.brother-usa.com/app/answers/detail/a_id/184881
If you still have the issue, please contact Brother Customer Service at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
No help and I'm stuck
on February 17, 2026
Posted by: Stalled
I had assistance with Brother's back office loading the set up and installing the driver. The second drawer has never been recognized and can't go work as a notary without it. No luck getting assistance with this problem. Online directions are clearer, however, drop down doesn't provide the choice that's recommended. I'm stuck.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Time to replace my Boat Anchor
on February 15, 2026
Posted by: JFM1017
from Michigan UP Yooper
I always hoped the day would come when I could replace my 20-year-old Konica Minolta 4650 printer with a newer technology printer with more features.
I now have a faster printer with 2 Legal trays and 1 Letter tray and will be happy for the rest of my retired life
I now have a faster printer with 2 Legal trays and 1 Letter tray and will be happy for the rest of my retired life
Written by a customer while visiting brother-usa.com
Customer Rating
1
on February 10, 2025
Posted by: Wendy
from North Palm Beach, Florida
I purchased a Brother dual-tray printer expecting it to print both letter and legal size from a PDF containing mixed paper sizes—but it does not work as advertised. It only prints one size, completely defeating the purpose of a dual-tray printer.
After spending over 10 hours troubleshooting and contacting both Brother and Staples, I received zero resolution. Brother support provided instructions for the wrong printer. I was even told Adobe needed to be updated, so I purchased the latest version—only to have the same issue persist.
This has been a colossal waste of time and money. Brother, if you have a fix, provide it. Otherwise, stop misleading customers about the functionality of your dual-tray printers!
After spending over 10 hours troubleshooting and contacting both Brother and Staples, I received zero resolution. Brother support provided instructions for the wrong printer. I was even told Adobe needed to be updated, so I purchased the latest version—only to have the same issue persist.
This has been a colossal waste of time and money. Brother, if you have a fix, provide it. Otherwise, stop misleading customers about the functionality of your dual-tray printers!
Response from brother-usa.comBy Brother Customer Service, February 12, 2025
Thanks for taking the time to review your experience with the Brother HLL6210DWT. We appreciate your feedback. I’m sorry to hear that you are having issues with Printing a document with mixed paper sizes from different paper trays with the Brother HLL6210DWT and that your experience with Brother Customer Service was poor. I apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32501170001/workspaceContext/workspace/processedPrint/Answer/128818
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32501170001/workspaceContext/workspace/processedPrint/Answer/186117
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32501170001/workspaceContext/workspace/processedPrint/Answer/102267
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/HLL6210DWT
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32501170001/workspaceContext/workspace/processedPrint/Answer/128818
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32501170001/workspaceContext/workspace/processedPrint/Answer/186117
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32501170001/workspaceContext/workspace/processedPrint/Answer/102267
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/HLL6210DWT
Written by a customer while visiting brother-usa.com
Customer Rating
1
on December 7, 2024
Posted by: Jack
You do not list the paper size for your printers so how are we supposed to know if it will print up to ledger size
Response from brother-usa.comBy Brother Customer Service, December 9, 2024
No, the Brother HLL6210DWT is not compatible with ledger paper size. The compatible paper size for the Brother HLL6210DWT are: A4, Letter, B5 (JIS), A5, Executive, Legal, Mexico Legal, India Legal, Folio, 16K (195x270 mm), A4 Short (270mm Paper) Below is a link with the Brother HLL6210DWT specifications and Recommended paper.
Answer Link: https://support.brother.com/g/s/id/htmldoc/printer/cv_hll6415dw/use/html/GUID-27117FAE-7606-47CD-BA0E-5B4BF5E8C210_1.html?c=us&lang=en&prod=hll6210dw_us_eu_as
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/122767
Answer Link: https://support.brother.com/g/s/id/htmldoc/printer/cv_hll6415dw/use/html/GUID-27117FAE-7606-47CD-BA0E-5B4BF5E8C210_1.html?c=us&lang=en&prod=hll6210dw_us_eu_as
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/122767
Written by a customer while visiting brother-usa.com
Customer Rating
5
Best dual tray monochrome printer
on September 8, 2024
Posted by: Ozmee
from Kentucky
This printer is a dream. It prints extremely fast with paper coming out on top so papers don’t fall on the floor. It’s very quiet also. Using Adobes free program, it automatically chooses the correct paper size needed, ie, legal to legal, letter to letter. No changing paper needed. I found inputting of my password took time but not troubling. It can print up to 18,000 pages using the 920UXXL toner and the drum lasts for 45,000 pages. A third tray can be added. But don’t forget to check the tray levels before printing large files. The only trouble is if you run out of paper in one tray, the printer will use the other tray.
Written by a customer while visiting brother-usa.com