Customer reviews from Western Digital
Western Digital - WD My Book 12TB Desktop External Hard Drive for Windows/Mac/Laptop, USB 3.0 (WDBBGB0120HBK-NESN) - Black
Average customer rating
3.6
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
13
4 Stars
2
3 Stars
2
2 Stars
3
1 Star
5
75%of customers recommend this product.
(
3 out of
4)
Customer Reviews for Western Digital - WD My Book 12TB Desktop External Hard Drive for Windows/Mac/Laptop, USB 3.0 (WDBBGB0120HBK-NESN) - Black
Posted by: Rich
Verified Purchase:Yes
Bought two 12TB my books. Both very loud, makes clicking noises randomly and doesn’t mount easily. Unlike all other WD my books i’ve had in the past which worked great.
Response from Western DigitalBy SM OLS Team, July 21, 2021
Hi Rich,
We are sorry to hear that the WD My Book Desktop External Hard Drive is not working as expected and thank you for bringing this concern to our attention.
Please know that the external drive makes noise during normal drive operation. The type and volume of noise are dependent on whether the is drive performing a read/write operation or idle with the heads parked. The environment where the drive is functioning may also influence noise. It is important to recognize which noises indicate trouble or normal drive operation. If the drive is not getting an uninterrupted power supply from the computer then it could cause the drive to make noise. Please refer to the WD support page to know more.
"How To Tell If The Noise or Sound An Internal Drive Makes is Normal":
Search for knowledge base article: 16309
"A Western Digital hard drive makes a repeated clicking noise every 5 seconds":
Search for knowledge base article: 14842
The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. Please refer to the WD support page to know more.
"Setting up and using WD Security and WD Drive Utilities":
Search for knowledge base article:13880
We would like to follow up with you to help discover the root cause of your drive’s abnormal behavior. We suggest you contact our Support team by phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information
We are sorry to hear that the WD My Book Desktop External Hard Drive is not working as expected and thank you for bringing this concern to our attention.
Please know that the external drive makes noise during normal drive operation. The type and volume of noise are dependent on whether the is drive performing a read/write operation or idle with the heads parked. The environment where the drive is functioning may also influence noise. It is important to recognize which noises indicate trouble or normal drive operation. If the drive is not getting an uninterrupted power supply from the computer then it could cause the drive to make noise. Please refer to the WD support page to know more.
"How To Tell If The Noise or Sound An Internal Drive Makes is Normal":
Search for knowledge base article: 16309
"A Western Digital hard drive makes a repeated clicking noise every 5 seconds":
Search for knowledge base article: 14842
The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. Please refer to the WD support page to know more.
"Setting up and using WD Security and WD Drive Utilities":
Search for knowledge base article:13880
We would like to follow up with you to help discover the root cause of your drive’s abnormal behavior. We suggest you contact our Support team by phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information
Written by a customer while visiting Western Digital