Customer reviews from Western Digital
Western Digital - WD My Book 12TB Desktop External Hard Drive for Windows/Mac/Laptop, USB 3.0 (WDBBGB0120HBK-NESN) - Black
Average customer rating
3.6
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
13
4 Stars
2
3 Stars
2
2 Stars
3
1 Star
5
75%of customers recommend this product.
(
3 out of
4)
Customer Reviews for Western Digital - WD My Book 12TB Desktop External Hard Drive for Windows/Mac/Laptop, USB 3.0 (WDBBGB0120HBK-NESN) - Black
Posted by: KonaBob
Verified Purchase:Yes
Easy to use and is fast well fast for me anyways have no problem with a big file to transfer to this HD. I do lots of music transfers and this unit is great for me..
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
1
Problems with the drive I received (12 TB My Book)
on May 28, 2025
Posted by: Idon'tlistmynameusually
Unfortunately the drive I received here is a bum. From day one, it made loud grinding noises. My other drives do not make these noises. When I checked the drive, it didn't show errors so I checked the cords with alternatives I knew to be working well. The noise was not consistent so I attempted to load files. The files wouldn't show correctly as if they weren't loading onto the drive. When I closed the folder and reopened, they were there. This is also not normal behavior. I also noticed intermittent behaviors were the drive would load much slower than the rest (including another 12 tb with matching files). Sometimes taking 15-20 minutes (I'd give up on it loading and go do something else only to come back and it's loaded). It has caused disk utility to crash and I haven't had that happen before. DU only crashes or loads very slowly when this drive is connected. Sometimes the drive doesn't connect at all. I reached out for support but will likely have to exchange under warranty. I feel there is something not right and I have numerous WD EHD's, this one is not behaving normally. I have a concern of being forced into a refurbished option but my drive is only 2.5 months old and has had this problem since day one. I wish I'd gone with my gut for the exchange before the first 30 days. I am also concerned I will now have additional shipping costs despite that this drive was sent to me like this.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS Team, August 5, 2025
Hi, We're truly sorry to hear about your experience with the My Book Drive. This is certainly not the performance we expect from our products, and we understand how frustrating this must be.
Please be assured that your feedback is taken seriously. We recommend reaching out to our support team directly at https://support-en.wd.com/app/askweb so we can assist you with a replacement under warranty or explore other resolution options. We're here to help and ensure that your issue is resolved as quickly as possible.
Please be assured that your feedback is taken seriously. We recommend reaching out to our support team directly at https://support-en.wd.com/app/askweb so we can assist you with a replacement under warranty or explore other resolution options. We're here to help and ensure that your issue is resolved as quickly as possible.
Written by a customer while visiting Western Digital
Posted by: hr4you
Verified Purchase:Yes
Wonderful addition to my laptop. I wouldn't go anywhere else.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: Bob M
Verified Purchase:Yes
Runs fairly quietly and doesn't seem to overheat. Just wish it came with a wide enough base to prevent it tipping over. I use two plexiglass 'book' ends to support it with a velcro strap holding it all together
Written by a customer while visiting Western Digital
Posted by: rbsales
Verified Purchase:Yes
I have always been partial to Western Digital for my hard drives. They have proven to be very reliable. I use the my book desktop as backup for my desktop. It replaced my book desktop which is now to small, but still going strong after 5 years. The unit is reliable and easy to setup. I recommend Western digital products as being the industry standard. I have been using Western Digital since 1990.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: Philtech
Verified Purchase:Yes
At first I was going to plug it into my Pr41pro in the usb slot. That worked good on my local network but found out no play back on plex. So I moved it to my usb port on my router. That worked great for more space. I have always had good luck with WD external hard drives. This one works great. I have seven others for many years.
Written by a customer while visiting Western Digital
Customer Rating
1
Very disappointed with My Book
on March 7, 2023
Posted by: Dean22
This My Book was not "plug and play". Once out of the box, it took me about 30 minutes to get it to appear in Desk Utility, which made me suspicious, but I went ahead and began saving my files to it. I ejected it but have now spent several days trying to get it to reappear in Desk Utility which I have not been able to do. So basically all my files are on an external hard drive that I can't open to delete the files so I can return it. Don't buy this. There's nothing convenient or efficient about it.
Response from Western DigitalBy SM OLS, March 10, 2023
Hello,
We're sorry to hear about your user experience with the My Book Desktop and appreciate your time for providing this review.
If you suspect the drive may not be performing properly. please reach out to our Technical Support team, and we would be glad to assist you with troubleshooting the device.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the My Book Desktop and appreciate your time for providing this review.
If you suspect the drive may not be performing properly. please reach out to our Technical Support team, and we would be glad to assist you with troubleshooting the device.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: PapiCarl
Verified Purchase:Yes
Well packaged. Set up was easy and it's simple to use.
Written by a customer while visiting Western Digital