Customer reviews from Western Digital
Western Digital - WD My Book 12TB Desktop External Hard Drive for Windows/Mac/Laptop, USB 3.0 (WDBBGB0120HBK-NESN) - Black
Average customer rating
3.6
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
13
4 Stars
2
3 Stars
2
2 Stars
3
1 Star
5
75%of customers recommend this product.
(
3 out of
4)
Customer Reviews for Western Digital - WD My Book 12TB Desktop External Hard Drive for Windows/Mac/Laptop, USB 3.0 (WDBBGB0120HBK-NESN) - Black
Customer Rating
4
Western Digital 12TB My Book External Hard Drive
on December 16, 2022
Posted by: Jay Rule Productions
Verified Purchase:Yes
I like the hard drive because it's compact and can store a lot. I've made a Youtube review here: https://youtu.be/sF9hpRdS8R0
Written by a customer while visiting Western Digital
Posted by: L Nielson
Verified Purchase:Yes
I have seven of these hanging off my computer for daily backups - great drive and speed for the price
Written by a customer while visiting Western Digital
Posted by: T.C. Brown
Verified Purchase:Yes
Our 4TB My Book worked well for quite awhile on our iMac desktop. Showed no signs or issues until we were no longer able to access the contents. Fortunately I do have most of the files backed up elsewhere, but would be real nice if this one was still accessible. That way I could be sure of having all of my files. Have replaced this drive with a hopefully higher quality professional model. Stinks that it was out of warranty. this was the first time we have had any problem with WD products.
Response from Western DigitalBy SM OLS, December 14, 2022
Hello,
We're sorry to hear about your user experience with WD My Book Desktop Hard Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Book Desktop Hard Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Mirugaiking
Verified Purchase:Yes
Have owned several My Books, never any problems. Works out of the box.
Written by a customer while visiting Western Digital
Posted by: AdamF
Verified Purchase:Yes
Shipped quickly, arrived in perfect condition, boots right up, and was able to immediately set everything up. The software seems good for making backups although I don't really need it for my purposes, so haven't used it a lot. The device makes a significant whirring sound and vibrates when plugged in, but I don't leave it plugged in so it's not a bother to me.
Written by a customer while visiting Western Digital
Posted by: Hunter Kittrell Photo
Verified Purchase:Yes
I am very happy with the speed and storage size of the 12 TB My Book.
Written by a customer while visiting Western Digital
Customer Rating
1
Insanely faulty
on April 25, 2022
Posted by: Lenaria
Bought the unit, wouldn't even power up, returned it and the second unit I received was ALSO DOA, how is this even possible?
Response from Western DigitalBy SM OLS, April 28, 2022
Hello,
We're sorry to hear about your experience with WD My Book External Hard Drive and appreciate your time for providing the review. There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
We would like the chance to work with you directly to help address your concerns and help provide a good overall user experience. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your experience with WD My Book External Hard Drive and appreciate your time for providing the review. There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
We would like the chance to work with you directly to help address your concerns and help provide a good overall user experience. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Gerry
Verified Purchase:Yes
Not a replacement for MyCloud device that’s not being updated for security. Bait and switch, I got the raw deal
Response from Western DigitalBy SM OLS, April 21, 2022
Hello,
We're sorry to hear about your user experience with WD My Book Desktop and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Book Desktop and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital