Customer reviews from Western Digital
Western Digital - WD My Book 18TB USB 3.0, Micro-B External Desktop Hard Drive WDBBGB0180HBK-NESN - Black
Average customer rating
4.3
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
13
4 Stars
4
3 Stars
3
2 Stars
2
1 Star
0
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for Western Digital - WD My Book 18TB USB 3.0, Micro-B External Desktop Hard Drive WDBBGB0180HBK-NESN - Black
Posted by: Stevej
Verified Purchase:Yes
Works well. Make a lot of noise and vibrates. Priced well
Written by a customer while visiting Western Digital
Posted by: Sharon Robson
Verified Purchase:Yes
I like the mybook. When attached to the desktop it adds volumes of storage! I have a spare that I back up to on a regular basis!
Written by a customer while visiting Western Digital
Posted by: Jerry B
Verified Purchase:Yes
My current drive I was using for backups, the WD 14 TB drive, was running out of space. So, I wanted an additional 18TB drive for backups. Works perfectly for what I need. Using it in a studio, I wouldn't have picked this drive if I needed to use it daily for my work. (I currently use 10 external drives) I am not really sure of its speed. It is strange that WD does not advertise the speed of the drive and data flow. They leave it out of their specs. I assume they do that purposely. I also could not find the specs anywhere on the internet. Anyway, for my purpose (backups), it is perfect. Also, pricing it along side other competitor drives, it was significantly cheaper, at least 30% cheaper. For the price point, I couldn't pass is up.
Written by a customer while visiting Western Digital
Posted by: Pdotc
Verified Purchase:Yes
Perfect companion for those who need lots of storage for backups.
Written by a customer while visiting Western Digital
Customer Rating
5
Great drives and GREAT price.
on February 4, 2022
Posted by: Sys64738
Got 3 18TB mybooks for a crazy low price each from the wd store (dunno how I got that price, maybe the store was screwed up that day but I jumped). They are simple to plug in, fast, and you can disable sleep mode. The only thing about the 18TB versions are they are LOUD. They do click/make a noise every 5 seconds (one is a click when the drive does it's 5 second access because something in the case is lose and you can tell it's the top plastic piece making the click). All of the mybooks are designed to make a noise every 5 seconds to "lubricate" stuff according to the faq here. The extra warranty making them have a 4 year warranty was even better. OH and these are 7200RPM drives in the case, probably white label red's. I also have 4 14's and one of those is 7200 (the rest are 5400) so i would guess it's a crap shoot what they decide to slap in there but my 18's are 7200 and fast over usb 3.1. If I see the low offer show up again I'm going to get one more and max out my drive letters. I find these more reliable than the brand that starts with see and ends with gate (the warranty on those is a year and they stuff in enterprise class drives where if you bought them bare you get a 3 year warranty and they wont honor the drive S/N, just the chassis SN). I don't know how WD handles shucked drives (none of mine are shucked) but I read that they dont complain and replace them. I'll stick with WD, never had much trouble with them. Again, they're fast, long warranty and the only complaint is they're noisy but what can you do. You can't go wrong with the brand, quality or price.
Written by a customer while visiting Western Digital
Posted by: Doug L.
Verified Purchase:Yes
I found this drive easy to use and have made use of its back-up features quite often. I would highly recommend it to anyone who has a lot of files that need to be backed-up for safety.
Written by a customer while visiting Western Digital
Posted by: @GMrDrew
Verified Purchase:Yes
Bought this to help backup my files. So far so good!
Written by a customer while visiting Western Digital
Posted by: Jeff F
Verified Purchase:Yes
Fast and reliable so far, but loud! The initial spin up sounds like a woodpecker is rattling my desk! Bought three of these and all of them are the same, loud aggressive noise.
Response from Western DigitalBy SM OLS, September 27, 2022
Hello,
We're sorry to hear your user experience with the WD My Book Desktop Hard Drive and appreciate your time for providing this review.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Western Digital Hard Drive Noise"
https://support-en.wd.com/app/answers/detailweb/a_id/32906/kw/noise
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD My Book Desktop Hard Drive and appreciate your time for providing this review.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Western Digital Hard Drive Noise"
https://support-en.wd.com/app/answers/detailweb/a_id/32906/kw/noise
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital