Customer reviews from Western Digital
Western Digital - WD 5TB My Passport for Mac Portable External Hard Drive Storage USB-C/USB-A 3.2 - Midnight (WDBA2F0050BBL-WESN) - Blue
Average customer rating
3.5
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
43
4 Stars
9
3 Stars
3
2 Stars
6
1 Star
24
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Western Digital - WD 5TB My Passport for Mac Portable External Hard Drive Storage USB-C/USB-A 3.2 - Midnight (WDBA2F0050BBL-WESN) - Blue
Posted by: Sebastian
Verified Purchase:Yes
Hard drive arrived only a few days after I placed the order. Holds up perfectly and the case is great. Thanks!
Written by a customer while visiting Western Digital
Posted by: Laurie
Verified Purchase:Yes
I can’t figure out how to operate this and it was sent with no instructions. Please help in this regard?
Response from Western DigitalBy SM OLS, April 7, 2022
Hello,
We regret to hear about user experience with WD My Passport for Mac Hard Drive and thank you for taking the time to bring this matter to our attention.
Please be informed that My Passport for Mac is a plug and play drive through the USB cable to the device and it will work. To know more about the drive please refer to the mentioned link below:https://bit.ly/3ujvDtJ
However, if the issue is persisting then we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We regret to hear about user experience with WD My Passport for Mac Hard Drive and thank you for taking the time to bring this matter to our attention.
Please be informed that My Passport for Mac is a plug and play drive through the USB cable to the device and it will work. To know more about the drive please refer to the mentioned link below:https://bit.ly/3ujvDtJ
However, if the issue is persisting then we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Karl-Heinz
Verified Purchase:Yes
Great product and works as advertised; would recommend!
Written by a customer while visiting Western Digital
Posted by: Bloo Kazoo
Verified Purchase:Yes
Great external hard drive! Comparable with USB and USB-C ports!
Written by a customer while visiting Western Digital
Posted by: Tim T.
Verified Purchase:Yes
Price was great. Shipped quickly. Works great. No regrets.
Written by a customer while visiting Western Digital
Posted by: bbajoras
Verified Purchase:Yes
Very easy to setup. Created a partition for Time Machine and a second for my photo library. Need to get a second drive to mirror my photo library.
Written by a customer while visiting Western Digital
Customer Rating
3
Still assessing our determination for the review
on December 13, 2022
Posted by: Callen1128
Verified Purchase:Yes
This was purchased as a gift to help back up files for a MacBook Pro. It took forever to create a backup and is requiring each individual photo folder to be added individually. We are hoping that it works for a long time. As of the current moment, there has not been another time to adequately review this product.
Response from Western DigitalBy SM OLS, December 14, 2022
Hello,
Thank you for choosing western digital and thanking you for providing the feedback.
My Passport for Mac portable storage is an external hard drive for Mac devices that works straight out of the box and makes it easy to keep you moving on your journey. Simply drag and drop files to and from, or setup a backup routine with the included software to help protect the contents of your digital life: photos, videos, music and documents.
If you are looking for any assistance please let us know. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Thank you for choosing western digital and thanking you for providing the feedback.
My Passport for Mac portable storage is an external hard drive for Mac devices that works straight out of the box and makes it easy to keep you moving on your journey. Simply drag and drop files to and from, or setup a backup routine with the included software to help protect the contents of your digital life: photos, videos, music and documents.
If you are looking for any assistance please let us know. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Jeffreej
Verified Purchase:Yes
It's not working with my iMac. My last WD worked easily with my old iMac.
Response from Western DigitalBy SM OLS Team, June 14, 2023
We have identified a firmware issue that presents itself in very limited situations and can cause SanDisk Extreme Portable SSD V2, SanDisk Extreme Pro Portable SSD V2, and WD My Passport SSD products to unexpectedly disconnect from a computer.
Full details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page. https://support-en.wd.com/app/firmwareupdate
Full details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page. https://support-en.wd.com/app/firmwareupdate
Response from Western DigitalBy SM OLS, January 5, 2023
Hello,
We're sorry to hear your user experience with the WD My Passport For Mac Hard Drive and appreciate your time for providing this review.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD My Passport For Mac Hard Drive and appreciate your time for providing this review.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital