Customer reviews from Western Digital
Western Digital - WD 5TB My Passport for Mac Portable External Hard Drive Storage USB-C/USB-A 3.2 - Midnight (WDBA2F0050BBL-WESN) - Blue
Average customer rating
3.5
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
43
4 Stars
9
3 Stars
3
2 Stars
6
1 Star
24
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Western Digital - WD 5TB My Passport for Mac Portable External Hard Drive Storage USB-C/USB-A 3.2 - Midnight (WDBA2F0050BBL-WESN) - Blue
Customer Rating
5
Works great for Time Machine backups!
on June 29, 2021
Posted by: mdt27855
from Hummelstown, PA
Gender:Male
[This review was collected as part of a promotion.] I have been using Western Electric for years, so I was excited to try this new drive out. I needed a portable backup for my MAC and this was perfect. I connected this up and had Time Machine running on this in no time!
Pros:
Very compact and portable (a little bit taller than a standard deck of cards, but thinner), easy enough to fit into your pocket
Completely quiet, I have never heard a noise from the drive since using it
Works seamlessly with Apple’s Time Machine
The drive is very light-weight and dependable
Very compact and portable (a little bit taller than a standard deck of cards, but thinner), easy enough to fit into your pocket
Completely quiet, I have never heard a noise from the drive since using it
Works seamlessly with Apple’s Time Machine
The drive is very light-weight and dependable
Cons:
The cable they provide has an adapter to switch from usb to usb-c vs using just a having a standard usb-c ended cable.
Has no rubber feet to keep it from moving around
The cable they provide has an adapter to switch from usb to usb-c vs using just a having a standard usb-c ended cable.
Has no rubber feet to keep it from moving around
Overall this is a great product and I would highly recommend this to anyone!
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
5
Great for storing files
on July 13, 2021
Posted by: Technically6
from Ga
[This review was collected as part of a promotion.] This review is for WD 2T My Passport™ for Mac. I have been a long time Macbook Pro user and this portable external hard drive is extremely great for backing up all the important files in my laptop. I do most of my work using my Macbook so this is important to me incase something happens to my computer. It works great with Time machine. It is easy to use like any external hard drive. I like that my files are safe in this hard drive because it is encrypted and secured with password protection. This external hard drive is well built. It is portable so I can easily take it anywhere with me. Great product and must have for backing up important datas.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
5
Two Terabytes! I won't need to upgrade for a while
on June 21, 2021
Posted by: nathan37
from Grand Rapids, MI
Gender:Male
[This review was collected as part of a promotion.] This little hard drive has changed my life. I have 512 GB of storage on my current MacBook Pro. But after pictures, apps, downloads, and files. I always have been getting the dreaded error message that if I want to continue I need to clear some room on the hard drive. Now all I have to do is plug this into my Mac and boom 4 times as much storage as I originally had. Plus it looks good and works exactly as I would expect. I would recommend this to anyone with a Mac, even if you are not out of storage yet. If you are a file hoarder like me that day will come and this will make your life so much easier. You won't have to make the hard decisions of which precious files to delete! Best Purchase Ever!
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
1
WD Passport 1T for mac
on May 26, 2023
Posted by: mfG 2222000022223333
The setup is way too complicated. I literally just need storage. It should be the simplest thing there is. I'm having to download software and share information as if it was Adobe Cloud. I shouldn't need a high level of computer literacy to back up my storage. It's. Just Storage.
Response from Western DigitalBy SM OLS, May 30, 2023
Hello,
We're sorry to hear about your user experience with WD My Passport For Mac External Hard Drive and appreciate your time for providing the review.
Please be informed that my passport for mac drive is a plug and play device, you could connect the drive using USB cable and use it. If you are facing any issue then we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
For more information about the drive: https://www.westerndigital.com/en-in/products/portable-drives/wd-my-passport-for-mac-usb-3-0-hdd#WDBA2D0020BBL-WESN
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Passport For Mac External Hard Drive and appreciate your time for providing the review.
Please be informed that my passport for mac drive is a plug and play device, you could connect the drive using USB cable and use it. If you are facing any issue then we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
For more information about the drive: https://www.westerndigital.com/en-in/products/portable-drives/wd-my-passport-for-mac-usb-3-0-hdd#WDBA2D0020BBL-WESN
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Paco
Verified Purchase:Yes
Constantly crashes, unable to complete transfers grouped into more than like 5 files
Response from Western DigitalBy SM OLS Team, July 13, 2021
Hi Paco,
We are sorry to hear about your experience with WD My Passport for Mac hard drive and appreciate your time providing this review and bringing this matter to our attention.
The best practice is to run the extended test on the drive using Data Lifeguard Diagnostics for Windows or First Aid using Disk Utility on a Mac computer. Please refer to the WD support page and follow the instructions to perform an extended test using Data Lifeguard Diagnostics or First Aid using Disk Utility on Mac.
"Testing a drive for problems using Data Lifeguard Diagnostics for Windows":
Search for knowledge base article: 6226
"How to test a drive for defects or problems on a Mac":
Search for knowledge base article: 14800
We would like to gather more information in order to provide a good overall experience with Western Digital. You can contact us by phone with reference to this review.
Need Help? Please see our "Contact Us" page for information.
We are sorry to hear about your experience with WD My Passport for Mac hard drive and appreciate your time providing this review and bringing this matter to our attention.
The best practice is to run the extended test on the drive using Data Lifeguard Diagnostics for Windows or First Aid using Disk Utility on a Mac computer. Please refer to the WD support page and follow the instructions to perform an extended test using Data Lifeguard Diagnostics or First Aid using Disk Utility on Mac.
"Testing a drive for problems using Data Lifeguard Diagnostics for Windows":
Search for knowledge base article: 6226
"How to test a drive for defects or problems on a Mac":
Search for knowledge base article: 14800
We would like to gather more information in order to provide a good overall experience with Western Digital. You can contact us by phone with reference to this review.
Need Help? Please see our "Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Piece of crap
on November 25, 2021
Posted by: Jesse
I bought it over year ago and I barely used this drive. May be 10-20 times max. It failed on me and I lost all the data.
Response from Western DigitalBy SM OLS Team, December 1, 2021
Hi Jesse,
We're sorry to hear about your experience with WD My Passport Ultra for Mac Portable External Hard Drive and appreciate your time for providing the review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your experience with WD My Passport Ultra for Mac Portable External Hard Drive and appreciate your time for providing the review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Dismounts from my Mac every time I'm accessing it
on June 20, 2022
Posted by: indri
I have 2 of these drives, one for photos and one for my backup, and every time I have them plugged in to my MacBook they dismount from my computer on their own in the middle of a process, causing Lightroom to shut down while I'm working. This has happened since I first got them. My previous WD hard drives did as well. I can no longer imagine an external hard drive that doesn't do this it's become so predictable.
Response from Western DigitalBy SM OLS, June 22, 2022
Hello,
We're sorry to hear about your user experience with WD My Passport for Mac and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Passport for Mac and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Not compatible with M1 Macs
on February 20, 2023
Posted by: Schibal2023
This Hard-Drive does not work with my new M1 MacBook Pro. The software for the hard drives is not updated... And it does not seem to come soon...
Response from Western DigitalBy SM OLS, February 22, 2023
Hello,
We're sorry to hear about your user experience with WD My Passport for Mac and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Passport for Mac and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital