Customer reviews from Western Digital
Western Digital - WD 5TB My Passport for Mac Portable External Hard Drive Storage USB-C/USB-A 3.2 - Midnight (WDBA2F0050BBL-WESN) - Blue
Average customer rating
3.5
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
43
4 Stars
9
3 Stars
3
2 Stars
6
1 Star
24
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Western Digital - WD 5TB My Passport for Mac Portable External Hard Drive Storage USB-C/USB-A 3.2 - Midnight (WDBA2F0050BBL-WESN) - Blue
Customer Rating
5
Good hard drive
on July 18, 2021
Posted by: Truely
from Staten Island, NJ
Gender:Female
[This review was collected as part of a promotion.] I got this for my laptop and it works well. Easy to use and has good instructions. Lots of storage space as well! I won’t need to get a new one for a while, even with all the pictures I take. Glad I purchased.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
5
Easy to use portable storage
on July 21, 2021
Posted by: Carrieo
from Austin
Gender:Female
[This review was collected as part of a promotion.] This is great, easy to use portable storage. I wanted something that I could use to backup all of my thousands of pictures that are stored across multiple devices. We have lost all pics from phones before and don’t want that to happen again.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
5
Works beautifully with my MacBook Air!
on August 11, 2021
Posted by: jeremybearimy
from Austin, TX
Gender:Female
[This review was collected as part of a promotion.] Provides sleek, fast, reliable storage for use with my MacBook Air! I was pleasantly surprised by the read/write speed of the drive, and appreciate the physical backup for all of my Google Drive storage - and with a capacity this large, it holds it all!
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: DustyChangepurse
Verified Purchase:Yes
Super easy to set up. Super useful. It was sent in good time. I think this is a good way to store all that data. I love mine. It is super quick to upload and download.
Written by a customer while visiting Western Digital
Customer Rating
5
WD My Passport - A great backup drive for Mac user
on January 24, 2022
Posted by: Bruce K.
Verified Purchase:Yes
I purchased a "My Passport for Mac" to replace an earlier version of the product that worked well for 5 years. Installation of the HD and WD software was simple enough. Apple Time Machine software initially performed the backup routine but stopped working after a day or two. It could be that I created a software conflict between WD software and Time Machine during set-up or the something else. In any event, deleting the WD software from my Apple HD fixed the problem and the WD backup works flawlessly in the background. I would definitely buy the WD My Passport drive again.
Written by a customer while visiting Western Digital
Customer Rating
1
No instructions
on May 4, 2022
Posted by: msdunbar
I haven’t a clue of how this works. I’ve tried a dozen times to put all my pictures on the hard drive and nothing is working
Response from Western DigitalBy SM OLS, May 10, 2022
Hello,
We regret to hear about user experience with WD My Passport for Mac Hard Drive and thank you for taking the time to bring this matter to our attention.
Please be informed that My Passport for Mac is a plug and play drive through the USB cable to the device and it will work. To know more about the drive please refer to the mentioned link below:https://bit.ly/3ujvDtJ
However, if the issue is persisting then we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We regret to hear about user experience with WD My Passport for Mac Hard Drive and thank you for taking the time to bring this matter to our attention.
Please be informed that My Passport for Mac is a plug and play drive through the USB cable to the device and it will work. To know more about the drive please refer to the mentioned link below:https://bit.ly/3ujvDtJ
However, if the issue is persisting then we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
aweful
on June 25, 2022
Posted by: sawu
this company's products and customer service is awful
Response from Western DigitalBy SM OLS, June 28, 2022
Hello,
We're sorry to hear about your user experience with WD My Passport for Mac and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query and screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Passport for Mac and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query and screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Lost all my backup on the 5TB external Drive
on January 30, 2023
Posted by: Disappointed/Dissatisfied
Verified Purchase:Yes
the worse experience with an external hard drive/time wasted/frustration/
Response from Western DigitalBy SM OLS Team, June 14, 2023
We have identified a firmware issue that presents itself in very limited situations and can cause SanDisk Extreme Portable SSD V2, SanDisk Extreme Pro Portable SSD V2, and WD My Passport SSD products to unexpectedly disconnect from a computer.
Full details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page. https://support-en.wd.com/app/firmwareupdate
Full details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page. https://support-en.wd.com/app/firmwareupdate
Response from Western DigitalBy SM OLS, January 19, 2023
Hello,
We're sorry to hear about your user experience with WD My Passport for Mac and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Passport for Mac and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital