Customer reviews from Western Digital
Western Digital - WD 5TB My Passport for Mac Portable External Hard Drive Storage USB-C/USB-A 3.2 - Midnight (WDBA2F0050BBL-WESN) - Blue
Average customer rating
3.5
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
43
4 Stars
9
3 Stars
3
2 Stars
6
1 Star
24
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Western Digital - WD 5TB My Passport for Mac Portable External Hard Drive Storage USB-C/USB-A 3.2 - Midnight (WDBA2F0050BBL-WESN) - Blue
Customer Rating
1
Worst Experience Ever - Security Password rejected
on July 18, 2023
Posted by: cps928
I bought the WD 5TB My Passport™ for Mac from Officework in January last year. I've been using it nearly everyday to keep all my important files in this external hard drive in the past 18 months. To my shock the hard drive rejected my password and I have no way to retrieve anything suddenly! Have read through all the support pages in WD website and got the answers about they have no way to recover the encrypted data in the hard drive. The only way is to format it or set a new password but all the data in the drive will gone. There's no constructive solution to help recovering my valuable data and WD just keep their hands off from the problem. Will never buy their products again.
Response from Western DigitalBy SM OLS, July 20, 2023
Hello,
We're sorry to hear about your user experience with WD My Passport for Mac and appreciate your time for providing the review.
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time. Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Passport for Mac and appreciate your time for providing the review.
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time. Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Had 2 Fail in under 2 years
on December 18, 2021
Posted by: asc76
I got this to use as a Time Machine backup drive for my mac, and the first one failed within 3 months. After paying to have it replaced (under warranty I might add), the second one failed within less than a year. Would not recommend it. While they worked, they were just fine, but its the unreliability on TWO of them that makes me write this.
Response from Western DigitalBy SM OLS Team, December 22, 2021
Hello,
We're sorry to hear about your user experience with the WD My Passport for Mac External Portable Hard Drive and appreciate your time for providing this review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
"How to Safely Remove the USB device from Windows or macOS"
https://support-en.wd.com/app/answers/detail/a_id/21880/initiator/user
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under
warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Passport for Mac External Portable Hard Drive and appreciate your time for providing this review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
"How to Safely Remove the USB device from Windows or macOS"
https://support-en.wd.com/app/answers/detail/a_id/21880/initiator/user
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under
warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: VERY Grumpy
Verified Purchase:Yes
I got exactly two backups and somehow my Mac could no longer "see" the My Passport, I have to try and reinstall everything to see if I can get Time Machine to work with the device again.
Response from Western DigitalBy SM OLS, September 22, 2022
Hello,
We're sorry to hear your user experience with the WD My Passport for Mac Hard Drive and appreciate your time for providing this review.
There can a few causes due to which the drive has behaving abnormally. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD My Passport for Mac Hard Drive and appreciate your time for providing this review.
There can a few causes due to which the drive has behaving abnormally. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Just terrible
on March 22, 2023
Posted by: scoff1
I've never written a review in my life but this hard drive made me so upset by how terrible it has been compared to my other hard drives. Started crashing after a month, now unusable after 3 months. The utility software that runs check ups on the hard drive didn't even work. I've had Lacie hard drives for 6 years with no issues ever. Do not recommend for anyone using a macbook.
Response from Western DigitalBy SM OLS Team, June 14, 2023
We have identified a firmware issue that presents itself in very limited situations and can cause SanDisk Extreme Portable SSD V2, SanDisk Extreme Pro Portable SSD V2, and WD My Passport SSD products to unexpectedly disconnect from a computer.
Full details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page. https://support-en.wd.com/app/firmwareupdate
Full details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page. https://support-en.wd.com/app/firmwareupdate
Response from Western DigitalBy SM OLS, March 24, 2023
Hello,
We're sorry to hear your user experience with the WD My Passport for Mac Hard Drive and appreciate your time for providing this review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
If you suspect the drive may not be performing properly. please reach out to our Technical Support team, and we would be glad to assist you with troubleshooting the device. We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD My Passport for Mac Hard Drive and appreciate your time for providing this review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
If you suspect the drive may not be performing properly. please reach out to our Technical Support team, and we would be glad to assist you with troubleshooting the device. We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Do not buy
on November 24, 2023
Posted by: Skip
y Passport for my MacBook Pro has been a disaster. It was fine until they decided not to support their software. It was loaded when I registered the HD but it is dead now and I am left with nothing but the reminder that I haven't backed up my computer in over 90 days. I would not recumbent this company, Not with this kind of support or business plan.
Response from Western DigitalBy SM OLS, November 28, 2023
Hello,
We are sorry to hear about your user experience with WD My Passport for Mac and appreciate your time providing this review and bringing this matter to our concern.
There could be a few reasons why a drive is not being recognized. Such causes include a faulty USB port on the drive or the computer, a faulty USB cable on the drive, or the drive not getting enough power to spin up and register as visible on the computer. Drive partition corruption can also result in unsafe ejection of the drive during any read or write operation..
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
You could also raise an online ticket with brief query on the given mentioned link: https://support-en.wd.com/app/ask/session/ as we would be glad to assist you.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Passport for Mac and appreciate your time providing this review and bringing this matter to our concern.
There could be a few reasons why a drive is not being recognized. Such causes include a faulty USB port on the drive or the computer, a faulty USB cable on the drive, or the drive not getting enough power to spin up and register as visible on the computer. Drive partition corruption can also result in unsafe ejection of the drive during any read or write operation..
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
You could also raise an online ticket with brief query on the given mentioned link: https://support-en.wd.com/app/ask/session/ as we would be glad to assist you.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Won't connect or show up on my Mac
on May 20, 2024
Posted by: Camjam
No matter what I do this MyPassport won't show up on my Mac or in Disk Utility!! I've bought two of them on separate occasions and BOTH don't work. This has been so frustrating, I've watched the Youtube videos and tried so many things it shouldn't be this difficult.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, May 21, 2024
Hello Camjam,
We're sorry to hear about your user experience with WD My Passport for Mac
Portable Drives and appreciate your time for providing the review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
Please get in touch with our technical support team directly to elaborate on the issue along with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb). the customer support team get back to you in a earliest possible time.
We're sorry to hear about your user experience with WD My Passport for Mac
Portable Drives and appreciate your time for providing the review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
Please get in touch with our technical support team directly to elaborate on the issue along with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb). the customer support team get back to you in a earliest possible time.
Written by a customer while visiting Western Digital
Customer Rating
5
Great features
on June 26, 2021
Posted by: Lilmomma
from Griffin Georgia
Gender:Female
[This review was collected as part of a promotion.] This is great for keeping all of my content on my hard drive photos, videos etc. It has always been reliable never failed got the 4tb version to make it last longer. Fast easy to use just plug in to your mac and follow the instructions.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
4
Great product
on July 2, 2021
Posted by: girlie87
[This review was collected as part of a promotion.] I been using this to backup my photos and files from my Mac, I do have to say that I do get a bit confused at using it at times, however I just do the automatic feature. I also like that I dont have to keep it plugged in all the time.
Written by a customer while visiting Western Digital