Customer reviews from Western Digital
Western Digital - WD 5TB My Passport Ultra Portable Storage External Hard Drive USB-C for PC/Windows (WDBFTM0050BBL-WESN) - Blue
Average customer rating
4.2
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
13
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
3
80%of customers recommend this product.
(
4 out of
5)
Customer Reviews for Western Digital - WD 5TB My Passport Ultra Portable Storage External Hard Drive USB-C for PC/Windows (WDBFTM0050BBL-WESN) - Blue
Customer Rating
5
WD 5TB My Passport Ultra, Blue - WDBFTM0050BBL-WES
on August 12, 2022
Posted by: Adam B.
Verified Purchase:Yes
Excellent portable 5Tb HDD, nice size, highly recommend
Written by a customer while visiting Western Digital
Posted by: adams171
Verified Purchase:Yes
So far so good. Despite some bad reviews I purchased this drive to replace two older WD drives I had. Easily recognized by my PC and copied everything over correctly from other drives. I guess only time will tell if it functions correclty.
Written by a customer while visiting Western Digital
Posted by: Nick C
Verified Purchase:Yes
This 5TB My Passport Ultra drive by WD has very consistent quality with each one. It lasts for years with frequent intensive reading and writing. There have been no failures for about three years so far.
Written by a customer while visiting Western Digital
Posted by: Moonbase
Verified Purchase:Yes
This drive arrived in a timely manner. The drive connected to my computer immediately. This drive is fast and reliable.
Written by a customer while visiting Western Digital
Posted by: gorbage
Verified Purchase:Yes
I had a regular My Passport for years and thought this would be faster due to the higher throughput of USB-C. But it is not significantly faster. It may be faster but I cannot see it. My backup times are very close to the old drive. Still, these are great little drives.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
5
Good Support from Western Digital
on September 4, 2023
Posted by: kevinb
I have always relied on My Passport drives over the years and I have a set of 3x5TB drives, 1x4TB drive, and 2x2TB drives. I recently had an issue with one 5TB drive that failed just before the warranty expired and it was quickly replaced, so I am once again a happy customer.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: techteam
Verified Purchase:Yes
I purchased 8 of these and 2 out of the 8 were DOA. Trying to get an RMA setup was a nightmare
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, January 18, 2024
Hello,
We are sorry for any inconvenience caused to you. We request that you please contact our support team directly to explain the issue in detail with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb, the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We are sorry for any inconvenience caused to you. We request that you please contact our support team directly to explain the issue in detail with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb, the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
5
Fits my entire game library, over 100 PC games
on February 26, 2024
Posted by: Game Guru
Verified Purchase:Yes
Over 100 PC games. 20 of them hog space like GTA5, and I keep it plugged in behind my PC so no one messes with it or bothers with it, including myself. I also use it for music production. No loading issues
I would recommend this to a friend!
Written by a customer while visiting Western Digital