Customer reviews from Western Digital
Western Digital - WD 5TB My Passport Ultra Portable Storage External Hard Drive USB-C for PC/Windows (WDBFTM0050BBL-WESN) - Blue
Average customer rating
4.2 out of 5
4.2
(18 Reviews)
Open Ratings Snapshot
Rating breakdown 18 reviews
5 Stars
13
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
3
80%of customers recommend this product. 
(
4 out of 5
)
Best Buy Privacy Policy
Customer Reviews for Western Digital - WD 5TB My Passport Ultra Portable Storage External Hard Drive USB-C for PC/Windows (WDBFTM0050BBL-WESN) - Blue
Customer Rating
3 out of 5
3
Cable connection to the drive is far too flimsy!!!
on June 10, 2021
Posted by: Seasoned IT Pro
Verified Purchase:Yes
The cable connection to the drive is far too flimsy!!!! Poorly engineered.
Response from Western DigitalBy SM OLS Team, July 9, 2021
Hi Seasoned IT Pro, 

We're sorry to hear about your experience with WD My Passport Ultra External Hard Drive and appreciate your time for providing the review. 

All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.

Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
5 out of 5
5
Who could ask for more?
on June 17, 2021
Posted by: fafield
Verified Purchase:Yes
Simply amazing device. I can not get over just how compact this 5 TB drive is. Data transfer rates are incredibly fast (this is a native USB-C device). Comes with NTFS file system pre-formatted (which I find far more space efficient than exFAT). Low power requirements, easily supplied by most USB-3 and USB-C ports. Comes with a USB-3 to USB-C adaptor. If using a Windows 10 Pro computer, I strongly recommend using the Win 10 Bitlocker capability to encrypt all the data you place on this drive. Drives this small hold a lot and can be easily misplaced. If that happens, you want to lose the drive but not your privacy!
Written by a customer while visiting Western Digital
Customer Rating
1 out of 5
1
Didn't work
on June 30, 2021
Posted by: Lisa
Verified Purchase:Yes
Didn't work even though it was new out of the box, talked to WD tech support, they couldn't get it to work either. Returned the hard drive and got a quick refund.
Response from Western DigitalBy SM OLS Team, July 19, 2021
Hi Lisa, 

We are sorry to hear about your experience with WD My Passport Ultra hard drive and appreciate your time providing this review and bringing this matter to our attention. 

All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further in the future.

Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
5 out of 5
5
Always will a WD customer
on July 22, 2021
Posted by: Mhill
Verified Purchase:Yes
This is really a great drive. That much space and portable is amazing. I got this to mount to my router.
Written by a customer while visiting Western Digital
Customer Rating
5 out of 5
5
👍
on January 19, 2023
Posted by: Beeeen
Verified Purchase:Yes
The top of the drive is blue metal (I think aluminum) and the bottom is black plastic. As far as transfer speed, it gets me about 150 mb/s. Is it worth the extra $$$$ compared to the Passport or Elements? Eh. Maybe.
Written by a customer while visiting Western Digital
Customer Rating
5 out of 5
5
Good
on September 27, 2021
Posted by: Music Man Terry
Verified Purchase:Yes
So far, very good. Small and very handy. Transferring all files to it for safe keeping.
Written by a customer while visiting Western Digital
Customer Rating
5 out of 5
5
Good
on October 23, 2021
Posted by: Shu C
Verified Purchase:Yes
Just a good hard drive. Easy to use. Nothing to complain about.
Written by a customer while visiting Western Digital
Customer Rating
5 out of 5
5
WD 5TB My Passport Ultra, Blue - WDBFTM0050BBL-WES
on January 15, 2022
Posted by: RESJR
Verified Purchase:Yes
As advertised. Good quality. Easy to use. Great capacity
Written by a customer while visiting Western Digital
Showing 1-8 of 18 results 
1 2 3 >>