Customer reviews from Western Digital
Western Digital - WD 5TB My Passport Ultra Portable Storage External Hard Drive USB-C for PC/Windows (WDBFTM0050BBL-WESN) - Blue
Average customer rating
4.2
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
14
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
3
86%of customers recommend this product.
(
6 out of
7)
Customer Reviews for Western Digital - WD 5TB My Passport Ultra Portable Storage External Hard Drive USB-C for PC/Windows (WDBFTM0050BBL-WESN) - Blue
Posted by: D-Rawat
Verified Purchase:Yes
Its good drive, but slower and more shaky as compared the my old 2014 model WD My Passport. Which is faster in showing image thumbnails in a folder over 10000 images in a single folder. This. drive makes a little noise and little shaky as well.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: bkstecklein
Verified Purchase:Yes
Drive is fast and works flawlessly.
I am using this to replace a smaller drive connected to my TV. The drive contains my TV and Movie Collection.
It did take a while to copy the 4 tb to the drive from my old drive, but that may of been my PC.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
This one was DOA. The disk didn't permit me to save a file to it or to format it. Fortunately the return process is fairly painless.
Response from Western DigitalBy SM OLS Team, August 8, 2025
Hi, We are truly sorry your drive arrived not functioning as expected and understand the frustration this caused. We're glad the return process was smooth, and please be assured that we are continuously working to improve our quality checks to help prevent this from happening again.
Written by a customer while visiting Western Digital
Posted by: SCJE8
Verified Purchase:Yes
Typical WD quality and materials...easy to set up, does everything I need it to do. Comes with all of the cables, instructions and documentation that one needs to get up and running fast. WD gave me a great price and as always, shipping was free and fast! WD is always the way to go your storage needs!
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
5
Fits my entire game library, over 100 PC games
on February 26, 2024
Posted by: Game Guru
Verified Purchase:Yes
Over 100 PC games. 20 of them hog space like GTA5, and I keep it plugged in behind my PC so no one messes with it or bothers with it, including myself. I also use it for music production. No loading issues
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: techteam
Verified Purchase:Yes
I purchased 8 of these and 2 out of the 8 were DOA. Trying to get an RMA setup was a nightmare
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, January 18, 2024
Hello,
We are sorry for any inconvenience caused to you. We request that you please contact our support team directly to explain the issue in detail with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb, the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We are sorry for any inconvenience caused to you. We request that you please contact our support team directly to explain the issue in detail with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb, the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
5
Good Support from Western Digital
on September 4, 2023
Posted by: kevinb
I have always relied on My Passport drives over the years and I have a set of 3x5TB drives, 1x4TB drive, and 2x2TB drives. I recently had an issue with one 5TB drive that failed just before the warranty expired and it was quickly replaced, so I am once again a happy customer.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: gorbage
Verified Purchase:Yes
I had a regular My Passport for years and thought this would be faster due to the higher throughput of USB-C. But it is not significantly faster. It may be faster but I cannot see it. My backup times are very close to the old drive. Still, these are great little drives.
I would recommend this to a friend!
Written by a customer while visiting Western Digital