Customer reviews from Western Digital
Western Digital - WD My Book 18TB USB 3.0, Micro-B External Desktop Hard Drive WDBBGB0180HBK-NESN - Black
Average customer rating
4.3
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
13
4 Stars
4
3 Stars
3
2 Stars
2
1 Star
0
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for Western Digital - WD My Book 18TB USB 3.0, Micro-B External Desktop Hard Drive WDBBGB0180HBK-NESN - Black
Posted by: Jerry B
Verified Purchase:Yes
My current drive I was using for backups, the WD 14 TB drive, was running out of space. So, I wanted an additional 18TB drive for backups. Works perfectly for what I need. Using it in a studio, I wouldn't have picked this drive if I needed to use it daily for my work. (I currently use 10 external drives) I am not really sure of its speed. It is strange that WD does not advertise the speed of the drive and data flow. They leave it out of their specs. I assume they do that purposely. I also could not find the specs anywhere on the internet. Anyway, for my purpose (backups), it is perfect. Also, pricing it along side other competitor drives, it was significantly cheaper, at least 30% cheaper. For the price point, I couldn't pass is up.
Written by a customer while visiting Western Digital
Posted by: Sharon Robson
Verified Purchase:Yes
I like the mybook. When attached to the desktop it adds volumes of storage! I have a spare that I back up to on a regular basis!
Written by a customer while visiting Western Digital
Posted by: Stevej
Verified Purchase:Yes
Works well. Make a lot of noise and vibrates. Priced well
Written by a customer while visiting Western Digital
Posted by: VJF0
Verified Purchase:Yes
Have had good experiences with WD products in the past. This one is very noisy and constantly making a clicking noise which is very distracting. Not sure if this is normal. I'm concerned that the unit is not functioning properly and will eventually fail when it is out of warranty. Somewhat disappointed with this purchase.
Response from Western DigitalBy SM OLS Team, July 13, 2021
Hi VJF0,
We are sorry to hear that the WD My Book Desktop External Hard Drive is not working as expected and thank you for bringing this concern to our attention.
Please know that the external drive makes noise during normal drive operation. The type and volume of noise are dependent on whether the is drive performing a read/write operation or idle with the heads parked. The environment where the drive is functioning may also influence noise. It is important to recognize which noises indicate trouble or normal drive operation. If the drive is not getting an uninterrupted power supply from the adapter then it could cause the drive to make noise. Please refer to the WD support page to know more.
"How To Tell If The Noise or Sound An Internal Drive Makes is Normal":
Search for knowledge base article: 16309
"A Western Digital hard drive makes a repeated clicking noise every 5 seconds":
Search for knowledge base article: 14842
The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. Please refer to the WD support page to know more.
"Setting up and using WD Security and WD Drive Utilities":
Search for knowledge base article:13880
We would like to follow up with you to help discover the root cause of your drive’s abnormal behavior. We suggest you contact our Support team by phone with reference to this review to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information
We are sorry to hear that the WD My Book Desktop External Hard Drive is not working as expected and thank you for bringing this concern to our attention.
Please know that the external drive makes noise during normal drive operation. The type and volume of noise are dependent on whether the is drive performing a read/write operation or idle with the heads parked. The environment where the drive is functioning may also influence noise. It is important to recognize which noises indicate trouble or normal drive operation. If the drive is not getting an uninterrupted power supply from the adapter then it could cause the drive to make noise. Please refer to the WD support page to know more.
"How To Tell If The Noise or Sound An Internal Drive Makes is Normal":
Search for knowledge base article: 16309
"A Western Digital hard drive makes a repeated clicking noise every 5 seconds":
Search for knowledge base article: 14842
The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. Please refer to the WD support page to know more.
"Setting up and using WD Security and WD Drive Utilities":
Search for knowledge base article:13880
We would like to follow up with you to help discover the root cause of your drive’s abnormal behavior. We suggest you contact our Support team by phone with reference to this review to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information
Written by a customer while visiting Western Digital
Posted by: NaZ S.
Verified Purchase:Yes
Excellent product. For the needed storage, this external hard drive works really.
Written by a customer while visiting Western Digital
Posted by: ATB2
Verified Purchase:Yes
amazing product I will always buy from them. great stuff.01
Written by a customer while visiting Western Digital