Customer reviews from Western Digital
Western Digital - WD My Book 18TB USB 3.0, Micro-B External Desktop Hard Drive WDBBGB0180HBK-NESN - Black
Average customer rating
4.3
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
13
4 Stars
4
3 Stars
3
2 Stars
2
1 Star
0
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for Western Digital - WD My Book 18TB USB 3.0, Micro-B External Desktop Hard Drive WDBBGB0180HBK-NESN - Black
Posted by: Bharris
Verified Purchase:Yes
Greae storage device.provides enormous security in regards to data protectin and recovery. Wish I had it sooner.
Written by a customer while visiting Western Digital
Posted by: mc12
Verified Purchase:Yes
Good product so far it is working for the time being, WD seems to be good product
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: David G. Seibold
Verified Purchase:Yes
I have had a ton of WD drives on both Windows and Mac machines, and, for the most part, they have been great. Too early to tell how this WD 18TB My Book will fair. Recently, I had a 10TB drive fail in a MyBook Duo. Did not last near as long as previous drives. Did not replace the drive. Bought an enclosure for the 2nd drive and using it as a single now. Using the MyBook Duo enclosure as a way to route USB cables. :)
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: C J
Verified Purchase:Yes
As usual with WD drives, the hardware is solid. I just hate the archaic lock software on PC. You have no easy way to toggle different computers to auto unlock without password. It's been YEARS and still doesn't work right. You have to remove the password and can only autounlock 1 computer, usually. It should be a simple toggle after typing in the password, and then possible ask for the password again or some second measure per computer. The software needs to be updated. I NEVER buy a WD drive without hardware encryption, but the software behind it lacks, always. WD, HIRE some good people to refresh this and make more options and make it user friendly.
I would recommend this to a friend!
Response from Western DigitalBy SM OLS, May 3, 2024
Hello,
We are sorry for the inconvenience caused to you.
We will look forward to sharing your feedback and appreciate your time to provide your valuable review. You may also get in touch with our technical support team directly to elaborate on the issue along with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb).
We are sorry for the inconvenience caused to you.
We will look forward to sharing your feedback and appreciate your time to provide your valuable review. You may also get in touch with our technical support team directly to elaborate on the issue along with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb).
Written by a customer while visiting Western Digital
Posted by: PANDAngles
Verified Purchase:Yes
Super Quick! Our biggest Bottleneck was older HDDs thats couldn't handle the throughput. It's a perfect Archive drive or daily backups. We reformatted it though before use which over a day, which is no big deal, but it gave us an extra 800GB of storage which was a major plus for us. But if you are not familiar with formatting don't go doing that. Anyways 10/10 I will get again for more archive files.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: Leonard T
Verified Purchase:Yes
Great drive. have 3 of these drives and always pick my book drives for reliability and storage space.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: Timothy Keenan
Verified Purchase:Yes
Easy to use. Attached to PC running Windows 10 and was quickly detected and added to file system. Been adding 1800+ DVD/Blu-Ray movie collection to the drive and data transfer speed has been quite good. Have only had for a couple of weeks so can't say much about the longevity of the unit. Only time will tell ;-).
Written by a customer while visiting Western Digital
Posted by: Jeff F
Verified Purchase:Yes
Fast and reliable so far, but loud! The initial spin up sounds like a woodpecker is rattling my desk! Bought three of these and all of them are the same, loud aggressive noise.
Response from Western DigitalBy SM OLS, September 27, 2022
Hello,
We're sorry to hear your user experience with the WD My Book Desktop Hard Drive and appreciate your time for providing this review.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Western Digital Hard Drive Noise"
https://support-en.wd.com/app/answers/detailweb/a_id/32906/kw/noise
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD My Book Desktop Hard Drive and appreciate your time for providing this review.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Western Digital Hard Drive Noise"
https://support-en.wd.com/app/answers/detailweb/a_id/32906/kw/noise
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital