Customer reviews from Western Digital
Western Digital - WD My Book 18TB USB 3.0, Micro-B External Desktop Hard Drive WDBBGB0180HBK-NESN - Black
Average customer rating
4.3
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
13
4 Stars
4
3 Stars
3
2 Stars
2
1 Star
0
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for Western Digital - WD My Book 18TB USB 3.0, Micro-B External Desktop Hard Drive WDBBGB0180HBK-NESN - Black
Posted by: TMMak
Verified Purchase:Yes
After I plugged this into my target system (Windows 10), the system simply cannot boot up. If I unplugged it during booting and then plug it in afterward, then it works fine. This also boots OK in another system that I tried. Checking the various forum, some suggest to change it from exFAT to NTSC. Once I did that, then it boots fine. It is still a mystery what that disk format make. Anyway, back to the disk, it is certainly loud on booting and disk access. You can hear the clicking even if you are 10 ft away and it is much louder than the 10TB Element that it replaced. Since this is a drive for backup (meaning it is not accessed unless I run the backup software), I can tolerate it. I also put a piece of foam padding underneath to dampen the noise.
Response from Western DigitalBy SM OLS, August 5, 2022
Hello,
We're sorry to hear about your user experience with WD My Book Desktop and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Book Desktop and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
5
Why i purchased 2- 18 TB WD My Book Ext. drives
on June 28, 2022
Posted by: Anonymous
Verified Purchase:Yes
If you are going to use this device with a Mac, you (may) need to contact WD technical support to guide you through reformatting prior to use. The reformatting process is logical, but can not be installed using the internal Mac disc utilities, you will need to install WD's download and use tech support to help make this a quick and easy process.
This device, ( of which i purchased two) an 18TB My Book, will be used here as back up to my 48TB G Raid 4 bay Shuttle. I do not use the cloud for storage and would prefer to house my own back up.
My digital life began with an ever increasing number of By Book's in the 1990's, and then migrated everything to G Drive storage. What I have done now, in this purchase is consolidate 12 G drives into, 1 48 TB G 4bay shuttle and 2- 18 TB My Book drives to bring of my storage needs up to date, with space available for adding data for a few years to come. This series of recent purchases represents my continued loyalty and trust in the performance reliability of products from WD for well over two decades.
This device, ( of which i purchased two) an 18TB My Book, will be used here as back up to my 48TB G Raid 4 bay Shuttle. I do not use the cloud for storage and would prefer to house my own back up.
My digital life began with an ever increasing number of By Book's in the 1990's, and then migrated everything to G Drive storage. What I have done now, in this purchase is consolidate 12 G drives into, 1 48 TB G 4bay shuttle and 2- 18 TB My Book drives to bring of my storage needs up to date, with space available for adding data for a few years to come. This series of recent purchases represents my continued loyalty and trust in the performance reliability of products from WD for well over two decades.
Written by a customer while visiting Western Digital
Posted by: John Patrick Duffy
Verified Purchase:Yes
The external drive was easy to install and connect. The only issue I have with it is that it is noisy when operating. At first I thought that something was wrong, but it was working fine, just making noise.
Written by a customer while visiting Western Digital
Customer Rating
2
Extremely underwhelming...
on June 7, 2022
Posted by: presrvd
I cannot fathom why anyone would make a USB 3.0 device, then cram a junk 5400rpm drive in it...but here it is. This thing is SO slow. I bought the 18TB model, and actually filled it almost completely up with backup data....only took several days to do so, which is not acceptable for me. This drive is also extremely noisy, and sounds like it is grinding, so it will be for backup only, and not ever hold any critical information. I only bought this drive because it was inexpensive, but I should have known better, so that's on me. On another note, this thing is not compatible with Roku, which only decreases its usefulness that much more. Also runs considerably warmer than my other drives from another vendor...
Response from Western DigitalBy SM OLS, June 10, 2022
Hello,
We're sorry to hear about your user experience with the WD My Book Desktop and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Book Desktop and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: @GMrDrew
Verified Purchase:Yes
Bought this to help backup my files. So far so good!
Written by a customer while visiting Western Digital
Posted by: Doug L.
Verified Purchase:Yes
I found this drive easy to use and have made use of its back-up features quite often. I would highly recommend it to anyone who has a lot of files that need to be backed-up for safety.
Written by a customer while visiting Western Digital
Customer Rating
5
Great drives and GREAT price.
on February 4, 2022
Posted by: Sys64738
Got 3 18TB mybooks for a crazy low price each from the wd store (dunno how I got that price, maybe the store was screwed up that day but I jumped). They are simple to plug in, fast, and you can disable sleep mode. The only thing about the 18TB versions are they are LOUD. They do click/make a noise every 5 seconds (one is a click when the drive does it's 5 second access because something in the case is lose and you can tell it's the top plastic piece making the click). All of the mybooks are designed to make a noise every 5 seconds to "lubricate" stuff according to the faq here. The extra warranty making them have a 4 year warranty was even better. OH and these are 7200RPM drives in the case, probably white label red's. I also have 4 14's and one of those is 7200 (the rest are 5400) so i would guess it's a crap shoot what they decide to slap in there but my 18's are 7200 and fast over usb 3.1. If I see the low offer show up again I'm going to get one more and max out my drive letters. I find these more reliable than the brand that starts with see and ends with gate (the warranty on those is a year and they stuff in enterprise class drives where if you bought them bare you get a 3 year warranty and they wont honor the drive S/N, just the chassis SN). I don't know how WD handles shucked drives (none of mine are shucked) but I read that they dont complain and replace them. I'll stick with WD, never had much trouble with them. Again, they're fast, long warranty and the only complaint is they're noisy but what can you do. You can't go wrong with the brand, quality or price.
Written by a customer while visiting Western Digital
Posted by: Pdotc
Verified Purchase:Yes
Perfect companion for those who need lots of storage for backups.
Written by a customer while visiting Western Digital